L1 IT Support Engineer On field

Job Title: L1 IT Support Engineer On field

Location:

Department:

Reports to:

Job Summary:

L1 Support Engineer

Key Responsibilities:

• Desktop & Laptop Support

• Install, configure, and troubleshoot desktops, laptops, operating systems, and basic applications.
• Provide end-user support for hardware/software issues.

• Networking Support

• Perform basic network troubleshooting (LAN, WAN, Wi-Fi).
• Assist in configuring access points and resolving connectivity issues.

• Shared Resource Management

• Configure and manage shared folders with appropriate access rights.

• Surveillance & Security Systems

• Perform basic CCTV installation, setup, and troubleshooting.
• Assist with biometric attendance system installation and configuration.

• Customer Service & Ticketing

• Act as the first point of contact for IT-related queries.
• Log, track, and resolve incidents within agreed SLA.

Required Skills & Qualifications:

• Diploma/Degree in Computer Science, IT, or related field.
• 1–2 years of experience in IT/Desktop/Network support (Fresher with knowledge can also apply).
• Basic knowledge of Windows OS, MS Office, and hardware troubleshooting.
• Familiarity with network concepts (IP, DNS, DHCP, routers, switches).
• Hands-on knowledge of CCTV and biometric system setup is an added advantage.
• Strong problem-solving and communication skills.
• Ability to work under minimal supervision and provide quick resolutions.
• Bike is mandatory