L0 Monitoring Analyst

You will be working as an L0 Monitoring Analyst at Mizuho Global Services Pvt Ltd, with the opportunity to showcase your skills in real-time monitoring of servers, network devices, and applications using various monitoring tools such as JP1, Solarwinds, Nagios, Zabbix, and more. Your key responsibilities will include identifying, acknowledging, and logging alerts and anomalies, escalating incidents to support teams, performing basic health checks and validations, tracking and updating incident tickets in ITSM tools, and communicating effectively with on-call engineers and shift leads for follow-up or escalations. **Key Responsibilities:** - Perform real-time monitoring of servers, network devices, applications, and services using monitoring tools - Identify, acknowledge, and log alerts, events, and anomalies - Escalate incidents to L1/L2 support teams based on defined SOPs and severity - Perform basic health checks and validations as per runbooks - Track and update incident tickets in ITSM tools - Perform initial triage of alerts and document incidents, actions taken, and resolution/escalation steps - Communicate with on-call engineers and shift leads for follow-up or escalations - Ensure monitoring dashboards and tools are operational and report any issues - Provide shift-wise handover updates and contribute to incident reviews **Qualifications Required:** - Basic understanding of IT infrastructure including servers, operating systems, networks, and applications - Hands-on experience in monitoring tools and ticketing systems is a must - Good communication skills and ability to follow SOPs - Ability to work 24*7 rotational shifts, including weekends and holidays - Strong attention to detail and sense of urgency - Exposure to ITIL processes and certification in basic IT/Networking (CompTIA+, ITIL Foundation, CCNA is a plus) **Additional Details:** At Mizuho Global Services, you will have the opportunity to gain immense exposure and learning, excellent career growth, and work with highly passionate leaders and mentors. You will also have the ability to build things from scratch. Please Note: Candidates residing within 20 KMs will be preferred. Walk-in interviews are scheduled for 12th & 13th Sept, between 9-2 PM only at the address provided below. Interested candidates can send their resume to mgs.rec@mizuho-cb.com along with the following details: - Current CTC - Expected CTC - Notice period - Relevant Experience - Availability for face-to-face interview Address: Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710 Thank you!,