Position Title: L0 Monitoring Analyst Location: Navi Mumbai/ Chennai Job Type: Full Time | Permanent Shift: 24x7 Rotational (Including weekends and holidays) Experience Required: 2 to 5 Years Vacancies: 10 Department: IT Operations / NOC Job Summary: We are looking for a detail-oriented and highly responsive L0 Monitoring Analyst to join our IT Operations team. This role is critical in ensuring uninterrupted performance of key IT systems and services. As the first line of defense in incident identification, you will be responsible for real-time monitoring, initial triage, and accurate escalation, ensuring adherence to standard procedures and seamless communication across teams. Ideal candidates thrive under pressure, follow SOPs rigorously, and are committed to maintaining IT system stability and business continuity. Key Responsibilities: 1. Proactive Monitoring Monitor critical IT infrastructure, applications, jobs, and services using tools such as JP1 , SolarWinds , Nagios , Zabbix , SCOM , AppDynamics , Dynatrace , OpsRamp , etc. Actively acknowledge and assess alerts to prevent system downtime. 2. Incident Identification & Escalation Perform initial analysis and basic troubleshooting (e.g., service restarts, disk cleanup). Escalate critical or unresolved incidents to L1/L2 support teams following defined protocols. 3. SOP Compliance Adhere strictly to Standard Operating Procedures (SOPs) for incident handling and escalation. Ensure all responses align with internal policies and escalation hierarchies. 4. Communication & Coordination Maintain timely and accurate communication with on-call engineers, shift leads, and stakeholders. Deliver precise incident updates during escalation and shift handovers. 5. Documentation & Reporting Log all incidents and actions taken in ITSM platforms with clarity and consistency. Participate in post-incident reviews and share insights for continuous improvement. 6. Tool & Dashboard Maintenance Ensure the health and accuracy of monitoring dashboards. Report tool-related issues and suggest improvements to reduce false positives and improve visibility. Mandatory Skills & Requirements: Technical Skills: Basic knowledge of IT infrastructure (servers, networks, OS, applications). Hands-on experience with monitoring tools and ITSM ticketing systems. Behavioural Skills: Strong sense of urgency and attention to detail. Clear and concise communication (verbal and written). Proactive mindset with a commitment to reliability and SOP adherence. Work Schedule: Must be flexible to work in 24x7 rotational shifts , including weekends and holidays . Preferred Qualifications: Familiarity with ITIL processes (Incident, Event, Change Management). Certifications such as CompTIA A+ , ITIL Foundation , or CCNA are a plus. Experience: 2 to 5 years of experience in IT monitoring , helpdesk , network operations center (NOC) , or similar roles. Interested candidates kindly share your CV to: shalini@intuitiveapps.com

Business Analyst Data Governance Domain (Hiring for Senior Officer & Assistant Vice President Levels) Location: Navi Mumbai Shift Timing: General Shift | Work from Office Job Type: Full-Time | Permanent Vacancies: Senior Officer 1 AVP 1 Job Summary: We are hiring experienced Business Analysts to join our Data Governance team , with openings at Senior Officer (SO) and Assistant Vice President (AVP) levels. This is a high-impact role that involves managing regulatory reporting, data governance, visualization, and analytics across the corporate banking domain with a strong regional focus on India and APAC. The ideal candidates will have a deep understanding of regulatory compliance, banking operations, and cross-functional project executionalong with the ability to work collaboratively with international teams and regulatory bodies. Key Responsibilities (Common for SO & AVP): Data Source Visualization/Analysis: Analyze data sources, files, and field structures for internal and external reporting needs. Regulatory Reporting Compliance: Ensure accurate, timely reporting aligned with RBI, MAS, HKMA, and other APAC regulators. Data Governance Implementation: Enforce governance frameworks covering data ownership, quality, lineage, and stewardship. Business Analysis & Documentation: Prepare BRDs, FRDs, data dictionaries, and UAT documentation per APAC standards. Cross-Regional Coordination: Collaborate with operations teams in India and stakeholders across APAC (e.g., Singapore, HK, Australia). Data Quality & Control: Define data quality rules, perform root cause analysis, and drive remediation efforts. Audit Support: Assist in internal/external audits with traceability, documentation, and evidence of compliance. Tool Enablement & Automation: Use tools like SQL, Excel Macros, Power BI, Tableau, UiPath to enhance reporting and automate governance processes. Stakeholder Engagement: Act as the liaison between IT, Compliance, Operations, and Finance teams for data/reporting alignment. Role-Specific Responsibilities: Senior Officer (SO): Support daily project tasks, documentation, and requirement translation. Assist in business requirement gathering and reporting development. Assistant Vice President (AVP): Lead and coordinate project execution between cross-functional teams. Develop in-depth data analysis, drive decision-making, and mentor junior analysts. Own planning and promotion of user tasks from a business analysts perspective. Key Skills & Experience (Common for both roles): Domain Expertise: Core banking and back-office operations experience (Trade, Payments, Lending, CASA). Strong understanding of APAC regulatory frameworks RBI , MAS 610 , HKMA , BCBS 239 . Tools & Technologies: Strong proficiency in SQL , MS Access , Excel Macros , Power BI , Tableau , UiPath (RPA) . Familiarity with data governance tools , metadata repositories, and reporting platforms. Documentation & BA Skills: Expertise in BRD/FRD creation, UAT planning & execution, and Agile/Waterfall methodology. Data Knowledge: Understanding of downstream data flows , and AI/Chatbot tools (e.g., ChatGPT) for potential integration. Soft Skills: Strong analytical, communication, and stakeholder management skills. Detail-oriented with a high standard of documentation quality. Travel Flexibility: Willingness to travel within the APAC region for business and project requirements. Qualifications: Master’s Degree (preferred in Science, Finance, Business, or IT). Experience Requirements: Senior Officer (SO): Total Experience: 3–8 Years Minimum 3 years in: Business Analyst role Corporate Banking, Regulatory Reporting, Data Governance/Visualization Assistant Vice President (AVP): Total Experience: 10–15 Years Minimum 5 years in: Business Analyst role Information systems, Regulatory Reporting, Data Governance, Corporate Banking Interested candidates, please share your updated CV to: swetha@intuitiveapps.com