Job
Description
Job Location: Trinity Towers, AJC Bose Road, Kolkata – 700 020 Experience: 1 - 3 years CTC Upto: INR 3,50,000 Role Brief: The Customer Support Associate would be responsible for ensuring the KYC process adherence, positive customer experiences by addressing inquiries, resolving issues, and providing assistance through various communication channels. This role requires effective communication skills, problem-solving abilities, and a customer-centric approach to support the firm's overall customer satisfaction goals. Role Responsibilities: Conduct Know Your Customer (KYC) verification processes for new and existing customers to ensure compliance with regulatory requirements. Verify customer identity documents and information submitted during the on boarding process. Provide assistance and guidance to customers on KYC requirements and procedures. Collaborate with internal teams to resolve complex KYC-related problems and maintain accurate and up-to-date records of customer KYC information. Respond to client inquiries, concerns and provide assistance via various communication channels such as phone or email. Maintain a positive and professional attitude while interacting with customers. Investigate and analyse customer problems, identify root causes, and implement effective solutions. Collaborate with other departments to resolve complex issues and escalate problems when necessary. Develop a comprehensive understanding of Ashika’s services to effectively assist customers. Stay updated on product/service changes and updates to provide accurate information to customers. Keep detailed records of customer interactions, inquiries, complaints, and resolutions. Document and report recurring issues to help improve services or processes. Convey customer feedback to relevant departments for continuous improvement. Educate customers on the services we offer and best practices to enhance their overall experience. Prioritize and manage multiple customer interactions simultaneously, ensuring timely and accurate responses. Role Requirements: Strong understanding of KYC principles and regulatory requirements. Previous experience in a customer service role involving KYC processes is preferred. Excellent communication skills to interact effectively with customers and internal teams. Strong analytical and problem-solving skills. Ability to think individually and make decisions in a fast-paced environment. Empathy and a customer-centric approach to handling inquiries and resolving issues. Familiarity with relevant computer applications and the ability to learn and adapt to new technologies. Collaborative mindset with the ability to work well within a team. Ability to remain calm and patient, even in challenging situations. Willingness to adapt to changing processes and procedures. About Us: With over 31 years of trust and industry expertise, Ashika Stock Services Ltd. is a SEBI-registered stockbroker and a proud member of all Indian exchanges, including NSE, BSE, MCX, NCDEX, and MSEI. We are also registered as a depository participant with both CDSL and NSDL, a SEBI-registered Research Analyst, and an AMFI-certified mutual fund distributor. Headquartered in Kolkata with a strong operational presence in Mumbai, our dedicated team of nearly 300 professionals is committed to delivering dependable, client-focused financial solutions across a broad spectrum of investment needs. Job Types: Full-time, Permanent Pay: Up to ₹350,000.00 per year Schedule: Morning shift Application Question(s): Are you comfortable working in an onsite setting near Minto Park Kolkata? Do you have a good understanding of the KYC verification process for Share Broking Industry? What is your current CTC ? How long is your Notice Period? Work Location: In person
