Role: Product Manager Intern (eKYC & Digital Onboarding) Job Location: MintoPark, Kolkata/ Worli, Mumbai Duration: 3 – 6 months Stipend: INR 5,000 – 10,000 per month Role Brief: We are looking for a motivated Digital Onboarding Product Manager Intern to support the development of our e-KYC processes within Dhanush, our trading platform. You will work with product, tech, and compliance teams to help streamline client onboarding through API integration, UI enhancements, and regulatory alignment. This role offers a hands-on opportunity to learn about product management in fintech, ideal for candidates with a strong interest in technology and the stock market . Role Responsibilities: Assist in Strategic Planning: Support the team in researching and developing strategies for digital onboarding and e-KYC processes, including API usage and onboarding flows. Support Product Development: Collaborate with product managers and developers to help define, document, and test enhancements to the digital onboarding journey on Dhanush. API Integration Coordination : Learn about third-party API providers and assist in the integration process by coordinating between internal teams and vendors. User Experience Improvement: Participate in user research and help analyse onboarding pain points to contribute to creating a smoother, more user-friendly experience. Regulatory Awareness: Stay informed about basic e-KYC and compliance standards and ensure that our digital onboarding platform remains compliant at all times. Data Privacy Awareness: Understand the importance of data security in financial applications and support the team in implementing safe data practices. Performance Tracking: Help track KPIs and metrics related to user onboarding; assist in creating reports and dashboards to present findings. Cross-functional Collaboration: Work alongside various departments like IT, compliance, and customer support to understand the end-to-end onboarding lifecycle and assist in project coordination. Eligibility Criteria: Pursuing or recently completed a Bachelor's degree in Computer Science Engineering, or a related field. Strong interest in product management, fintech, and digital onboarding solutions. Basic knowledge of e-KYC and regulatory compliance (prior exposure is a plus, but not mandatory). Familiarity with APIs or digital platforms is an advantage. Good organisational and time management skills, with a collaborative and self-motivated approach. Curiosity and problem-solving mindset with a desire to improve digital customer journeys. Candidates with a genuine interest in the stock market or financial services will be given preference. About Us: Ashika Stock Services Ltd., with over 31 years of industry expertise and trust, is a SEBI-registered stockbroker and a member of all Indian exchanges—NSE, BSE, MCX, NCDEX, and MSEI. We are also a registered depository participant with CDSL and NSDL, a SEBI-recognised Research Analyst, and an AMFI- certified mutual fund distributor. Headquartered in Kolkata with a strong presence in Mumbai, our team of nearly 300 professionals is committed to delivering client-focused financial solutions. Our digital platform, Dhanush , is designed to simplify and enhance investment experiences, helping clients manage and grow their wealth with ease. Job Types: Full-time, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹10,000.00 per year Schedule: Morning shift Application Question(s): Are you comfortable to do a 3-6 month onsite internship in Kolkata or Mumbai? Work Location: In person Speak with the employer +91 9147359861

Job Location: Trinity Towers, AJC Bose Road, Kolkata – 700 020 Experience: 1 - 3 years CTC Upto: INR 3,50,000 Role Brief: The Customer Support Associate would be responsible for ensuring the KYC process adherence, positive customer experiences by addressing inquiries, resolving issues, and providing assistance through various communication channels. This role requires effective communication skills, problem-solving abilities, and a customer-centric approach to support the firm's overall customer satisfaction goals. Role Responsibilities: Conduct Know Your Customer (KYC) verification processes for new and existing customers to ensure compliance with regulatory requirements. Verify customer identity documents and information submitted during the on boarding process. Provide assistance and guidance to customers on KYC requirements and procedures. Collaborate with internal teams to resolve complex KYC-related problems and maintain accurate and up-to-date records of customer KYC information. Respond to client inquiries, concerns and provide assistance via various communication channels such as phone or email. Maintain a positive and professional attitude while interacting with customers. Investigate and analyse customer problems, identify root causes, and implement effective solutions. Collaborate with other departments to resolve complex issues and escalate problems when necessary. Develop a comprehensive understanding of Ashika’s services to effectively assist customers. Stay updated on product/service changes and updates to provide accurate information to customers. Keep detailed records of customer interactions, inquiries, complaints, and resolutions. Document and report recurring issues to help improve services or processes. Convey customer feedback to relevant departments for continuous improvement. Educate customers on the services we offer and best practices to enhance their overall experience. Prioritize and manage multiple customer interactions simultaneously, ensuring timely and accurate responses. Role Requirements: Strong understanding of KYC principles and regulatory requirements. Previous experience in a customer service role involving KYC processes is preferred. Excellent communication skills to interact effectively with customers and internal teams. Strong analytical and problem-solving skills. Ability to think individually and make decisions in a fast-paced environment. Empathy and a customer-centric approach to handling inquiries and resolving issues. Familiarity with relevant computer applications and the ability to learn and adapt to new technologies. Collaborative mindset with the ability to work well within a team. Ability to remain calm and patient, even in challenging situations. Willingness to adapt to changing processes and procedures. About Us: With over 31 years of trust and industry expertise, Ashika Stock Services Ltd. is a SEBI-registered stockbroker and a proud member of all Indian exchanges, including NSE, BSE, MCX, NCDEX, and MSEI. We are also registered as a depository participant with both CDSL and NSDL, a SEBI-registered Research Analyst, and an AMFI-certified mutual fund distributor. Headquartered in Kolkata with a strong operational presence in Mumbai, our dedicated team of nearly 300 professionals is committed to delivering dependable, client-focused financial solutions across a broad spectrum of investment needs. Job Types: Full-time, Permanent Pay: Up to ₹350,000.00 per year Schedule: Morning shift Application Question(s): Are you comfortable working in an onsite setting near Minto Park Kolkata? Do you have a good understanding of the KYC verification process for Share Broking Industry? What is your current CTC ? How long is your Notice Period? Work Location: In person

Job Location: Trinity Towers, AJC Bose Road, Kolkata – 700 020 Experience: 1 - 3 years CTC Upto: INR 3,50,000 Role Brief: The Customer Support Associate would be responsible for ensuring the KYC process adherence, positive customer experiences by addressing inquiries, resolving issues, and providing assistance through various communication channels. This role requires effective communication skills, problem-solving abilities, and a customer-centric approach to support the firm's overall customer satisfaction goals. Role Responsibilities: Conduct Know Your Customer (KYC) verification processes for new and existing customers to ensure compliance with regulatory requirements. Verify customer identity documents and information submitted during the on boarding process. Provide assistance and guidance to customers on KYC requirements and procedures. Collaborate with internal teams to resolve complex KYC-related problems and maintain accurate and up-to-date records of customer KYC information. Respond to client inquiries, concerns and provide assistance via various communication channels such as phone or email. Maintain a positive and professional attitude while interacting with customers. Investigate and analyse customer problems, identify root causes, and implement effective solutions. Collaborate with other departments to resolve complex issues and escalate problems when necessary. Develop a comprehensive understanding of Ashika’s services to effectively assist customers. Stay updated on product/service changes and updates to provide accurate information to customers. Keep detailed records of customer interactions, inquiries, complaints, and resolutions. Document and report recurring issues to help improve services or processes. Convey customer feedback to relevant departments for continuous improvement. Educate customers on the services we offer and best practices to enhance their overall experience. Prioritize and manage multiple customer interactions simultaneously, ensuring timely and accurate responses. Role Requirements: Strong understanding of KYC principles and regulatory requirements. Previous experience in a customer service role involving KYC processes is preferred. Excellent communication skills to interact effectively with customers and internal teams. Strong analytical and problem-solving skills. Ability to think individually and make decisions in a fast-paced environment. Empathy and a customer-centric approach to handling inquiries and resolving issues. Familiarity with relevant computer applications and the ability to learn and adapt to new technologies. Collaborative mindset with the ability to work well within a team. Ability to remain calm and patient, even in challenging situations. Willingness to adapt to changing processes and procedures. About Us: With over 31 years of trust and industry expertise, Ashika Stock Services Ltd. is a SEBI-registered stockbroker and a proud member of all Indian exchanges, including NSE, BSE, MCX, NCDEX, and MSEI. We are also registered as a depository participant with both CDSL and NSDL, a SEBI-registered Research Analyst, and an AMFI-certified mutual fund distributor. Headquartered in Kolkata with a strong operational presence in Mumbai, our dedicated team of nearly 300 professionals is committed to delivering dependable, client-focused financial solutions across a broad spectrum of investment needs. Job Types: Full-time, Permanent Pay: Up to ₹350,000.00 per year Schedule: Morning shift Application Question(s): Are you comfortable working in an onsite setting near Minto Park Kolkata? Do you have a good understanding of the KYC verification process for Share Broking Industry? What is your current CTC ? How long is your Notice Period? Work Location: In person