KRM - Ops Specialist

Role description:

• Good hands-on

  DB (MS SQL)

  to work on large data and able to make insights
• Implement automation tools/scripts to streamline operations and reduce manual efforts
• Enable up-to-date documentation of configurations, and runbooks
• Hands on working on ticketing tools

  (SNOW, Jira)

• Ensure SLA and KPI adherence according to service management practices and drive Problem Management
• Support where appropriate global and local business units in complex and often cross-technology troubleshooting, on-site and remotely
• Collaborate with multiple partners, Super Users, Front Line and support teams for issue investigation and resolution
• Work closely with Ops Manager for Service Improvement actions, such as service status reporting, and continuous development of agile and DevOps way of working.
• Represent KRM solution in cross-teams technical troubleshooting exercises, including high-priority taskforces, complex investigations, and future technology deployments.
• Collaborate with Product Development team and other technology leads to always fix, improve and roadmap the future of our solution.

Education:

• Bachelors or Masters degree in Electronics or Telecommunications, or a related field.

Required skills and experience:

• Minimum professional experience

  6+

  years and proven experience in supporting distributed solutions
• Hands on working with

  IoT and alarm devices / telecom connectivity and protocols

• Strong in

  MS SQL or any cloud database (Azure cloud)

• Experience with reporting, monitoring and automation tools and technologies
• Experience in Incident, Request and Change Management activities meeting SLAs & KPI
• Excellent problem-solving and troubleshooting skills.
• Excellent stakeholder communication skills and work collaboratively with direct and virtual teams

• DevOps concept/ related tool experience

pragya.purohit@tataautocomp.com