1905 Kpo Jobs - Page 17

Skill required: Tech for Operations - Business Technology Designation: SW Business Analysis Associate Manager Qualifications: Any Graduation Years of Experience: Experienced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This role is responsible for technology mobilization governance of Business Process Services (BPS) mobilization projects. This role is to support our North America market and will require shift pattern to support APAC, Europe , US and/or Canada clients. A key growth area for Accenture is working with our partners in the implementation of new technology solutions. Recent implementation experience with Blackline, Tradeshift, SAP, JDE, Trintech or Celonis will be an excellent addition. Following Accenture methodologies and industry best practices, this role will be accountable for ensuring that Technology for Operations delivers BPS technology solutions with high quality and appropriate program controls, that technology leadership is appropriately aware of issues and risks, and that mobilization projects Start Green and Stay Green What are we looking for 10+ years of experience managing programs, projects, and teams 6+ years with previous experience working on BPS mobilizations Experience at working with Mobilization team and account leads to analyze issues and risks and work through approach and strategy to resolve or mitigate. Strong project management skills, specifically proven experience on BPS Mobilizations Skills in deployment and/or project management of Finance and Accounting deals (P2P, O2C, R2R) Well-developed risk analysis and mitigation skills People management demonstrated ability to build and lead virtual teams Proactive issue/conflict identification and resolution ability Strong problem-solving skills Proven client facing skills Candidate must be willing to work modified shifts to support global clients in other regions (e.g., North America). Shift allowances may be available in accordance with organization policies and practices Experience with QA activity Hands-on experience with multiple BPS Offerings Familiarity with Tech for Ops core technology solutions and functions PMP or equivalent certification and experience with Accenture Delivery Methods and/or Agile delivery model Roles and Responsibilities: Coordinate with client Tech Lead to align Accenture and client workplans for dependencies and milestones Responsible for overseeing the overall implementation and is the owner of the master project plan Coordinate with client Tech Lead to gain and track client signoffs for technology projects deliverables Work with client Tech Lead to schedule and run regular overall project status meetings and RAID log review calls Responsible for overall technology risk and issue resolution management from Accenture Manage the overall technology Stabilization/Hypercare activities/status with the client stakeholders Handle client escalations to assign appreciate resources and inform client and Accenture stakeholders of progress/status Interact with client tech and business resources to execute any joint activities Coordinates all Accenture internal cross technology activities related to project Manages the PMs/Leads for each individual technology component of the solution. Sign off on Deployment Readiness Manage Final Go/No-Go Decision Manage defect and Change Request escalations Review and approve the selected solution or action proposal from RCA May participate in regular periodic status calls with account leadership and Steering Committee Responsible for overall technology financials, including providing appropriate financial inputs into Accenture financial management systems Responsible to submit overall project status updates into MyWizard. Manages the creation and estimate for technology CRs. May also be involved in the CR process definition with the client and account leadership Qualification Any Graduation

Job description We have 500+ positions, active for Different voice & Chat processes. Hiring is open for a TOP 1 MNC located at Gurgaon No of Positions: 550 Hiring Freshers & Experienced candidates, who are interested for the International CHAT and Voice process. Freshers salary: 17K to 30K ( Depending on assessment scores) Experienced Salary : 23K to 35K ( Depending on assessment scores) Education Qualification: Grad & UG Job location : Gurgaon FACE to FACE Interview: Only 1 day process CONTACT IMMEDIATELY Senior HR MONIKA - 9540632102 ( Call & Must WhatsApp the CV/ Basic details) Email: touch.hr28@gmail.com NO CHARGES : TOUCH CONSULTANTS

Interested Candidates may connect to Ms.Raminder Kohli-9354648803 Company Overview: Transcom is a global leader in customer experience solutions, providing high-quality customer support and sales services for some of the most respected brands in the world. At Transcom, we deliver excellence through innovative customer interaction, operational expertise, and a deep understanding of our clients needs. Job Overview: We are hiring Customer Sales & Support Associates to handle domestic voice and chat processes, including sales-driven projects like PhonePe. The ideal candidates will engage proactively with customers, provide resolution to their queries, assist with transactions, and drive customer satisfaction and conversions through strong communication and service delivery. Key Responsibilities: Handle inbound and outbound voice calls and chat interactions for customer support and sales. Provide high-quality resolutions for queries related to services, transactions, or product inquiries. Actively engage with customers to promote services/products and meet sales targets where applicable. Deliver excellent service while maintaining a customer-first approach. Maintain accurate customer interaction records in internal systems. Communicate clearly and professionally in English and Hindi. Eligibility Criteria: Education: Graduate (any stream) Mandatory Experience: Freshers are welcome. Candidates with experience in customer support, telesales, or BPO will be preferred Skills Required: - Strong verbal and written communication skills in English and Hindi - Basic computer knowledge and ability to multitask - Customer-focused attitude with problem-solving skills - No major grammatical or pronunciation issues Work Schedule: 6 Days Working with 1 Rotational Off Shift Timing: 8 AM to 10 PM (Rotational) Female candidates: Day shifts only (up to 8 PM) Salary & Benefits: CTC: 20,000-25,000 per month (Based on experience and role) Transport: Two-way cab facility provided Career growth and internal promotion opportunities Work with a globally recognized BPO brand Dynamic and inclusive work culture with training support Ready to join a team that values customer relationships and professional growth? Apply now and grow your career with Transcom!

Role: Trainee Recruiter (Healthcare) Shift: Monday to Friday, 6:30 PM to 3:30 AM IST Location: Vadodara (Work from office) Role & responsibilities:- Develop recruiting strategies for professionals. Participate in the full cycle of recruitment starting from sourcing a resume to getting a candidate started on the project. Responsible for creating a medium to the large-sized recruiting pipeline, meeting requirement targets and providing regular status reports. Identify the most effective methods for recruiting and attracting candidates. Draft recruitment job advertisements for advertising on job portals as well as social media platforms. Identify strong candidates via various sources such as resume databases (Monster, Dice, CareerBuilder, LinkedIn, etc.), job postings, social media campaigns, networking, career fairs, and phone calls. Create and maintain databases for candidates along with corresponding resume database. Maintain contact with candidates to keep them apprised of the status of their applications. Preferred candidate profile:- Minimum 1 year of experience working in BPO/RPO/KPO. An aggressive go-getter with positive attitude, good communication and excellent rapport building skills. Excellent communication and negotiation skills. Goal-oriented, self-starter, team player and a quick learner. Perks and benefits:- Attractive incentives (Recurring monthly) Anniversary and Birthday Leaves Maternity and Paternity Leaves Medical Insurance and Term Life Insurance Free meals Cab facilities for female employees Open door policy with leadership team Hight-Tech and modern amenities to work. Please share us your CV at Negi.Manish@net2source.com

International Call Center /Domestic bpo Hiring for MNC BPOS JOBS working In Shift 5 days Working 15K to 30K Fresher Voice Process/Chat Also WhatsApp cv 9988767373 9517183839 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience Rotational Shift CTC 2.40 to 4 WhatsApp 9988767373 9517183839 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

Customer Care Executive • Shifts: Rotational, 9hour shift • Workweek: 5days, 2days off • Experience: Fresher Can Apply • Salary: Up to 35,000CTC • Role: Handle inbound calls & chats, resolve queries efficiently Call Now - 022-6964-7085

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9082104424 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

We are hiring for. Job Title: Telecaller Specialist No. of Openings: 50 Salary Range: 18-23k CTC per month Location: Bangalore Employment Type: Full-Time For More Information, call or whatsapp your CV - 90238 62949 Vivek Required Candidate profile Requirements: 1. Minimum 6 months of proven Outbound Sales experience as a representative or in a similar sale. 2. Fluency in English and Hindi and any other regional language.

Process - JFL (Dominos) - Customer service (Inbound Process) -Inbound Customer service -Fresher or experience -Salary upto 18k -Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Neha:- 9168991284

-Process:- Inbound And Outbound Voice Process -Fresher/ experience both can apply -HSC pass can apply -freshers Salary-13k TH To 18k + incentives -Shift timing:- 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 Perks and benefits High Incentives and growth opportunities.

-Process:- Inbound And Outbound Voice Process -Fresher/ experience both can apply -HSC pass can apply -freshers Salary-13k TH To 19k + incentives -Shift timing:- 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 Perks and benefits High Incentives and growth opportunities.

Role & Responsibilities: Handle US healthcare process AR (Account Receivable) calling Follow up with insurance companies and clients for claim status Understand denial codes and take necessary actions Maintain call logs and documentation as per HIPAA guidelines Work in night shifts aligned with US time zone Ensure timely resolution and escalation of unresolved claims Preferred Candidate Profile: Minimum qualification: 12th pass (Any stream) Freshers & career restarters welcome Backlogs and career gaps accepted Strong verbal communication in English (required) Basic computer knowledge Willing to work in night shift (US healthcare process) Should be available for a 10-day job guarantee training (25,000 refundable if not placed) Job Type: Full-time, Permanent Salary: 18,000–20,000 per month (after placement) Training Partner: Recruitr People Tech Client: Leading MNC (US Healthcare Process) Location: Hyderabad (Madhapur, Ameerpet, Kukatpally) Contact HR – Renu Call/WhatsApp: +91 70754 94020 AR Caller US Healthcare Process Medical Billing RCM Process BPO Jobs KPO Jobs Call Center Jobs 12th Pass Jobs Freshers BPO Jobs Back Office Executive Customer Support Executive Voice Process Non Voice Process Work from Office Hyderabad Night Shift BPO Jobs US Shift Jobs MNC Hiring BPO Training with Placement Train and Deploy Program Career Gap Jobs Hyderabad Jobs for Freshers Placement Guarantee Jobs Job Guarantee Courses Recruitr People Tech

Greetings from Omega Health Care!! We are looking for Candidates with excellent Communication and willing to work in Night Shift. Designation: Process Executive AR Educational Qualification : Any degree, ( with excellent verbal Communication ) Working days (Monday to Friday) Fixed Off on Saturday & Sunday Package: (18K Take home) + Quarterly incentives Cab Facility: Pick up and drop Shift timings: Night Shift ( 6 30 Pm to 3 30 Am ) Interested candidates can directly come for walk in to the venue mentioned below from 9th July 2025 to 15th July 2025 by 9am to 5pm. Note: Kindly mention " Priyadharshini HR " on top of your resume for Reference while Walk-In. Interested Candidate can also drop your resumes via Whats app 9047593228 or email : priyadharshini.ambigapathy@omegahms.com Walk In Address : Omega Healthcare : Ground floor, Tower - 1A, RMZ Millenia Business Park -1143, Dr.MGR Road Kandanchavadi Chennai 96 Documents to be carried : Kindly carry Xeroxes of your Resume, Aadhaar, PAN while Walk-In Nature of the Job : Responsible for monitoring the receivables Making calls to insurance companies to follow-up on pending claims. Training will be provided. Desired Candidate Profile : Candidate should have Excellent Verbal communication Willing to work in Night shift Basic computer skills & able to work with minimal supervision and guidance. Immediate joiners Preferred! Perks and Benefits : Excellent learning platform for freshers to build career Attractive salary package & incentives Regards, Priya HR

rack Your Way into Google! Subscription Support 4LPA + 30K Bonus | 4-Month Premium Role TO APPLY CONTACT: JOY 7996004799 rivera.joy1210@gmail.com (if the call is busy please drop your CV to this whatsapp) Role: Google Subscription Support (Blended Voice + Non-Voice) Type: 4-Month Contract Work Location: Google Office, Mahadevpura, Bangalore Salary: 4 LPA (Fixed) + 30,000 Joining Bonus Shifts: Rotational U.S. Shifts Cab Facility: Day Shift: One-Way Cab Night Shift: Both-Way Cab Exclusive Google Benefits: 3 Meals a Day Breakfast, Lunch & Dinner Free Access to Google Cafeteria & Gym Premium Office Environment Interview Rounds: 1 HR Round 2 Versant (Voice Assessment) 3 Operations Round 4 Spot Offer Immediate Joining! Eligibility: Any Graduate — Excellent Communication Skills (English) — Freshers & Experienced Both Welcome CONTACT: JOY 7996004799 rivera.joy1210@gmail.com (if the call is busy please drop your CV to this whatsapp)

COMPANY PROFILE Pratyin is a multi-skilled IT solution & service provider with a highly competent workforce with strong global presence. With years of honed expertise in multiple sectored skills and quality improved methodologies, Pratyin adopts a competent global delivery model in providing value-based solutions as well as professional services to clients throughout globe. Through a decade, company has built a professional team with world class processes and capabilities that helps clients manage through rapid changes in technology. We work as a leading organization across globe in private, public & social sectors. Our scale, scope, & knowledge allow us to address problems that no one else can. We have deep functional & industry expertise as well as breadth of geographical reach. We are passionate about taking on immense challenges that matter to our clients. At Pratyin we have an interesting business model. We strongly believe that the way to client satisfaction passes through employee satisfaction. Only content employees who are comfortable in life can go to great lengths to satisfy others including the entity that is most important to our business - our client! As a result our employees are constantly developing products and service offerings to make it easier for our clients to conduct and expand their business. They use it in concert with other resources like time, money, intelligence, team work and plain old common sense to produce miracles that lead to client acclaim. http://www.pratyin.com Time for Interview - 10.30 am to 4pm. (Same day shortlisting and offer initiation) JOB LOCATION: Address - Pratyin Infotech Consulting Pvt.Ltd Job Location - 4th floor, Pratyin Infotech Consulting pvt ltd. Kudale Empire Opp Golden care hospital, Bhumkar chowk Hinjewadi road, Bhumkar Nagar, Wakad, Pimpri-Chinchwad, Maharashtra 411057 Contact Person - Mallesh Shivam / Bhavana - HR Manager Skills - Good in English understanding and written with knowledge in grammar. Good in Analytical and logical thinking Knowledge in MSOFFICE and computer knowledge. Excellent in Maths, Statistics, Physics subject is added advantage. Eager to make career into Non IT KPO healthcare process. Preferred candidates from any field graduate except from IT sector. Only if 2022/2023 passed out candidates applicable willing to change their field. Willing to learn new things. Decent Typing speed with 100% accuracy. Hard working and multitalented. Should be proactive. Age criteria - 21 to 29 years applicable only.

Hiring For Customer support Executive Profile -- Fresher's/ Experienced:- Voice/Chat support - Answer customer queries promptly - Resolve complaints - Provide accurate product/service information Call/ WhatsApp - HR NAMRATA @ 7037375529 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Walk in interview Language - English , Hindi & Bengali Perks and benefits Cab facility 5 Day working EPF

SUMMARY Job Description (IT Recruiter Fresher) We are looking for enthusiastic junior IT recruiter with 6 months to 2 years of experience to join our recruitment team. This role involves sourcing, screening, and coordinating with candidates for various IT positions across domains like software development, cloud, data, and ERP. As a fresher with a technical background, you will receive structured training on recruitment processes, tools, and client handling, enabling you to understand technical requirements and match the right talent. Strong communication, learning agility, and an interest in HR and technology are essential. Roles and Responsibilities Upgrade your skills by working on end-to-end recruitment for leading MNC companies. Sourcing Candidates from various Job portals like Naukri /Monster/Shine and Linkedin. Screening the candidate's resumes and contacting relevant candidates. Assess knowledge, Communication skills aptitude, and experience of the applicant. Arranging interviews for selected candidates with the chosen company. Excellent learning skills and maintaining good relationships with candidates. Requirements Requirements Required Qualification: Must be a graduate in B.Tech/MCA / BCA/ BE/ BSC 6 months to 2 Years of Experience into IT Recruitment. Excellent English communication skills . Interested to make career into IT recruitment Sound Technical Skills Must be comfortable working under a target Must be living within 5 to 7 kms nearby Marathahalli or can relocate nearby Marathahalli. Must be living in Bangalore currently. Benefits Timings: Day shift (9:30 AM 7:00 PM) 5 days Working (Saturday & Sunday off) Interested candidate can apply .

rack Your Way into Google! Subscription Support 4LPA + 30K Bonus | 4-Month Premium Role Role: Google Subscription Support (Blended Voice + Non-Voice) Type: 4-Month Contract Work Location: Google Office, Mahadevpura, Bangalore Salary: 4 LPA (Fixed) + 30,000 Joining Bonus Shifts: Rotational U.S. Shifts Cab Facility: — Day Shift: One-Way Cab — Night Shift: Both-Way Cab Exclusive Google Benefits: 3 Meals a Day – Breakfast, Lunch & Dinner Free Access to Google Cafeteria & Gym Premium Office Environment Interview Rounds: 1 HR Round 2 Versant (Voice Assessment) 3 Operations Round 4 Spot Offer – Immediate Joining! Eligibility: — Any Graduate — Excellent Communication Skills (English) — Freshers & Experienced Both Welcome CONTACT - SAHIL -9164462369 DARSHAN- 7996002799 DRISTI-9513900441

Hiring for Mphasis Banking Voice Process Location: Bellandur Salary: 23,000 CTC Cab Facility: Both-way cab provided Eligibility: Graduates & Undergraduates Freshers welcome Process: Banking Voice Support Shifts: Rotational (Day/Night) Interview Rounds: HR Versant Operations Immediate Joiners Preferred Hiring for Accenture Semi Voice Process Location: Koramangala (Hybrid Work Model) Salary: 25,000 to 6.5 LPA (based on experience) Cab: Both-way cab provided Eligibility: Freshers & experienced candidates with BPO or Customer Support background Process: Semi Voice Shifts: Rotational (Day/Night) Immediate Joiners Preferred Hiring for Tesco Technical Support (B2B Process) Location: Whitefield Process: B2B Technical Support Salary: 25,000 for Freshers | Up to 5.5 LPA for Experienced Shift: UK Shift Cab Facility: Both-way cab provided Eligibility: Graduates with good communication skills Immediate Joiners Preferred Hiring for UK Telecom Support Save By Switch | Indiranagar, Bangalore Voice Process | UK Shift | Both-Way Cab Provided Location: Indiranagar, Bangalore Process: UK Telecom Support (Voice) Shift: UK Shift (Evening) Transport: Both-way cab available Eligibility: Graduates & Undergraduates welcome Experience: Freshers or Experienced candidates with good communication skills Salary: Attractive salary with performance-based incentives SPOT OFFER!! JUST 2 ROUNDS OF INTERVIEW CONTACT :- PRIYANSHU- 8884496981. ANANYA- 8884496986 JOY- 7996004799

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW).

Identify and pursue new sales leads through cold calling, networking, and other lead generation activities. Understand client needs and propose customized BPO solutions to address their business challenges. Contact -Ashok HR 8148209052 Required Candidate profile 12th, ITI, diploma, Any UG, PG Candidates are preferred Near by OMR Candidates preferred Telugu, Malayalam language known candidates only preferred Willing to work in BPO Industry Communication must

Hiring: International Voice Process Immediate Joiners Location : Kolkata Process : International Voice Salary Range: 3 LPA - 5 LPA (Salary depends on your communication skills and personal interview performance) What were looking for: Excellent communication skills this is a must. Willingness to work in rotational shifts. Ability to handle international customers professionally. Immediate joiners only joining within this month. Work Details: 5 days working 2 rotational week offs Other benefits: PF, ESI, medical, travel allowance, night care facilities, and more. Candidates can DM on WhatsApp Sr. HR Simarpreet : 7840808749 Sr. HR Mehak : 8383025642 Sr. HR Diana : 9311602064 Dont wait take the next step in your career with a premium international process today!

Working on accounting, book keeping and reporting activities for US clients. Clients would include companies from different industries such as service industry, manufacturing industry, hospitality industry etc. Required Candidate profile Reviewer: 1st class CA Graduate / M. Com. Minimum 1-3 years of working experience as accounts officer. Perks and benefits Best in the Industry

Hiring For Freshers ! Graduates ! Voice process ! GGN !! 30 k in hand Both Side cabs , 5 day working , 24*7 Shifts , Rotational off Salary :- 24 k in hand + 6 k in hand Process Allowance location :- Gurgaon CAll:-8860576337 Required Candidate profile Graduate can apply only , Need only immediate joiners Excellent communication required only 8860576337 / 9355226337 / 9911567769 / 9560028009

Hiring Experianced From International Call Center Noida MNC BPO 3Month Exp working In Shift 5 days Working 25K to 35K CTC Voice Process/Chat Also WhatsApp cv 8629896313 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice International Bpo Experience Needed Rotational Shift CTC up to 35K WhatsApp 8629896313 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/