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0.0 - 5.0 years

3 - 4 Lacs

Visakhapatnam, Mangaluru, Bengaluru

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English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Interview will be Online, Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Night Cab Perks and benefits Night Allowance, PF, Esic, 24 days paid leave

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0.0 - 5.0 years

3 - 4 Lacs

Guwahati, Shillong, Dimapur

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English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Interview will be Online, Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation and 20000 relocation bonus Cab facility+subsidize meal facility+incentives+night shift allowance Perks and benefits Night Allowance, PF, ESIC, 24 days paid leave

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0.0 - 5.0 years

3 - 4 Lacs

Bhubaneswar, Kolkata, Ranchi

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English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Cab facility+subsidize meal facility+incentives+night shift allowance Perks and benefits Night Allowance, PF, ESIC, 24 days paid leave

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0.0 - 5.0 years

3 - 4 Lacs

Gandhinagar, Ahmedabad, Vadodara

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English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Apply with your resume ,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side Cab facility+subsidize meal facility+incentives+night shift allowance Perks and benefits Night Allowance, PF, ESIC, 24 days paid leave

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR aaliya 8097951194

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0.0 - 5.0 years

1 - 6 Lacs

Gurugram

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HBR is hiring for Email Support Role (Non Voice) CTC - 20K - 50K Per Month + Benefits Job Location- Gurgaon Walk In Address- Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor Lift 2 Landmark- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Call & Whatsapp:- 9147047908 / 7290845078 / 8882138273 Time 10:30 AM to 3:30 PM Please carry two copies of resume & 1 ID. Contact Person - Abhishek & Majida Perks & Benefits- 5 days working - 2 days off - Rotational offs. 24*7 Shifts Cabs (Graduate/post Graduate- Fresher) (BTech/MTech Candidates are not eligible for this process) Requirements- Good fluency of the English language, both written and spoken Driven to deliver an excellent customer experience through resolutions and adherence to response times Strong E-Mail Writing Skills with focus on Customer Service Solving Customer Queries Via E-Mail chat Job Description - You will use deductive reasoning to make sound business decisions. You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions. You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency Call & Whatsapp:- 9147047908 / 7290845078 / 8882138273

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0.0 - 2.0 years

1 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Roles and Responsibilities - Resolving customer's queries through chat / voice - Complete ability and empowerment to provide end to end resolution (including online and offline if required) - Complete responsibility of a customer interaction Desired Candidate Profile - Excellent Communication skills - Computer savvy as technical knowledge is must - Min. 12th pass can apply - Comfortable with rotational shifts and in WFO / WFH both - Comfortable in relocating Perks and Benefits International Domestic Call Centre Email/Chat/Voice . Domestic and International call Center No Fees WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 10000 to 35000 and incentive 1 lakh

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0.0 - 2.0 years

1 - 4 Lacs

Gurugram, Raipur, Mumbai (All Areas)

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Roles and Responsibilities - Resolving customer's queries through chat / voice - Complete ability and empowerment to provide end to end resolution (including online and offline if required) - Complete responsibility of a customer interaction Desired Candidate Profile - Excellent Communication skills - Computer savvy as technical knowledge is must - Min. 12th pass can apply - Comfortable with rotational shifts and in WFO / WFH both - Comfortable in relocating Perks and Benefits International Domestic Call Centre Email/Chat/Voice . Domestic and International call Center No Fees WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 10000 to 35000 and incentive 1 lakh

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0.0 - 2.0 years

1 - 4 Lacs

Kolkata, Chennai, Bengaluru

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Roles and Responsibilities - Resolving customer's queries through chat / voice - Complete ability and empowerment to provide end to end resolution (including online and offline if required) - Complete responsibility of a customer interaction Desired Candidate Profile - Excellent Communication skills - Computer savvy as technical knowledge is must - Min. 12th pass can apply - Comfortable with rotational shifts and in WFO / WFH both - Comfortable in relocating Perks and Benefits International Domestic Call Centre Email/Chat/Voice . Domestic and International call Center No Fees WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 10000 to 35000 and incentive 1 lakh

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0.0 - 5.0 years

1 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

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HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402, 4th Floor Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9997196123/ 9147047909 / 7678572840 / 8882138273 Job Location - Gurgaon Interview Location:- Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402, 4th Floor Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9997196123/ 9147047909 / 7678572840 / 8882138273

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0.0 - 5.0 years

1 - 3 Lacs

Kolkata

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HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 6296317938, 9147047911 Incase if you are not getting any response than please WhatsApp your cv for further process 9674757948 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 Eligibility: Under Graduates and pst-graduateso can apply. ( Pursuing candidates are not eligible)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Call & WhatsApp No: 9147047911, 6296317 938 Incase if you are not getting any response than please WhatsApp your cv for further process 9674757948 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 For more 1000+ Jobs opportunities you can follow our Intagram Page WhatsApp Group & Channel: www.instagram.com/hbrjobs https://chat.whatsapp.com/HSBUMVixr1W8zLPofXpjyu https://whatsapp.com/channel/0029Va7uwmAJ93wSueS1oJ05

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0.0 - 2.0 years

0 - 2 Lacs

Chennai

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Hiring Freshers for AR Calling ( International Voice Process ) Eligibility: Any Graduation(including backlogs)/Diploma, with excellent communication skills can apply. Experience: Fresher Location: Chennai (Work from office) Shift: Complete Night Shift Job Description: -Analyse patient accounts. -Decide on the action to be taken in the account. -Complete the action and suggest further action. -Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable. -To prioritize the pending claims for calling from the aging basket. -To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear. -Escalate difficult collection situations to management in a timely manner. Skill Sets: -Excellent verbal and written communication skills in English -High energy and positive attitude -Ability to work well in a team environment -Flexible to work in Night Shifts I f you are interested walk-in with your updated resume on below mentioned date, time & venue. Coronis Ajuba Tidel Park, 12 th Floor, Taramani (Opposite to Thiruvanmiyur Railway Station), Chennai -600113 Date: Scheduled Interview on 9-Jun-2025 to 13-Jun-2025 Timing: 10.00AM to 3.00PM Register your Tidel Entry Pass in the below link https://aathini.tidelpark.com/Pass/Visitor TIDEL - Visitor Pass Regards, Vishal Gopinath Coronis Ajuba HR Team

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0.0 - 2.0 years

3 - 3 Lacs

Noida

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Hiring For a KPO (Internation Process) Job Tittle - Research Associate Graduate,UG Fresher and experience Location - Noida Both Side Cab ,Meal Free,Sat SUN fixed off Industry Type: BPM / BPO For more info - 9355770705 Whatsapp me updated resume

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0.0 - 3.0 years

1 - 3 Lacs

Gandhinagar, Ahmedabad

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Hiring for Dental Billing( INTL Voice) Salary Up To: 16-17k(in hand) & Experience-Up To 30k CTC Location : Ahmedabad Us Shift(Cab Facility available) Fresher and Experience can apply Good English Communication required

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0.0 - 3.0 years

1 - 3 Lacs

Gandhinagar, Ahmedabad

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Hiring for Dental Billing( INTL Voice) Salary Up To: 16-17k(in hand) & Experience-Up To 30k CTC Location : Ahmedabad Us Shift(Cab Facility available) Fresher and Experience can apply Good English Communication required

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0.0 years

1 - 3 Lacs

Ahmedabad

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Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 9th June 2025 (Monday) || Ahmedabad Location Date: 9-June-2025 (Monday) MS Teams meeting ID: 453 803 303 617 5 MS Teams Passcode: bp6dM39x Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi+English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

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0.0 - 5.0 years

3 - 4 Lacs

Chennai

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Resolving customer queries over voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR jigyasa- 9799618202 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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0.0 - 5.0 years

3 - 4 Lacs

Gwalior, Ranchi, Jaipur

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Resolving customer query over chat or voice Salary upto 4LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Riya- 8000654400 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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0.0 - 3.0 years

2 - 6 Lacs

Jaipur

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-Advertising, Branding and Marketing -Customer Relationship -Brand manager with fast track growth -Dynamic marketing and sales strategies -Marketing Campaigns -Business Management HR Falguni- 7728803189 Required Candidate profile Creative and Positive Well Groomed Good etiquette Willingness to learn Training provided Good leadership qualities Jaipur location only

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0.0 - 5.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Lal- 6376438202 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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0.0 - 5.0 years

2 - 2 Lacs

Kolkata

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International Process Associate - US Healthcare Process Company Name - Sun Knowledge Inc. (KPO) Applicants need to write "HR SANSKRITY" on the top of their Resume/CV. About Company - We are into Healthcare medical billing. No SALES/MARKETING involved. Interview Reference Code - HR Sanskrity - 7797725424 - WhatsApp/Call Dress Code: Formals/ Smart Casuals Documents to Carry: your hard copy CV and Aadhar Xerox should be attached to it. Roles and Responsibilities: Candidates have to resolve queries and issues of Doctors and hospitals regarding medical Billing and Insurances. Desired Candidate Profile : Must have Excellent Communication in English. (Both Oral and Written) Should Have Good Interpersonal & Analytical Skills Must be well organized and detail-oriented Knowledge in MS Office and Good typing Speed. Willingness to work for US Shift ( Night Shift ) Work from Office only Minimum Qualification-Undergraduate. Only Immediate Joiner required Age Limit Up to 35years old. FRESHERS AND EXPERIENCE BOTH CAN APPLY. Perks and Benefits Gross Salary: 15k to 18.5k Attendance Bonus (1000) + Statutory Bonus (15000) + CAB Facilities. 5 days in a week ( Only Monday To Friday working )Saturday - Sunday fixed off

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0.0 - 3.0 years

1 - 4 Lacs

Noida, Gurugram

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Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Associate, Insurance Claims Responsibilities: Responsible for performing backend claims support activities like Document Indexing, Claim Payments, setting up FNOLs & Schedule Independent Medical Examinations. Accurately analyze invoices & make payments to Vendors & Insureds on a claim. Accurately identify keywords on a claim related document & Index the documents to an appropriate claim Accurately analyze & set up new assignments for Independent Medical Examinations Ensure that assigned targets in accordance with SLA metrics are met Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics Provide accurate process reports on a timely basis Qualifications we seek in you Minimum Qualification BBA/ BA/B.com ( Any Non-Technical Graduate|| No Under graduates ) Preferred Skill Set Strong analytical, critical thinking and investigative skills General Insurance understanding Good interpersonal skills Proficiency with Microsoft Office, specifically Outlook E-mail, Excel Preferably experienced in Insurance Claims Skilled in computer navigation and average keyboarding speed with high accuracy Data gathering, logic, and numerical ability Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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0.0 - 1.0 years

2 - 3 Lacs

Pune

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Job role: Case Processing Executive Company name: AM Infoweb, Kalyani Nagar, Pune Job description Role & responsibilities Act as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities. Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes. The main aim is to get the medical facility reports within the time frame mentioned by the client. Eligibility Criteria: Excellent communication skills in English, both verbal and written. Graduation/Awaiting final semester results. Graduate Freshers can apply WFH is not appreciated. Comfortable with Night Shifts. No Experience of BPO/KPO will be consider . Complete fresher can only apply . Perks and Benefits: Salary up to CTC - 25k per month 7K Gross attractive monthly Incentives Fixed US shift Fixed Saturday Sunday Off Over Time Paid Work location: Kalyani Nagar, Pune. This opening is for the voice process; hence candidates with back-office / B2B lead generation / RPO / Business Development will not be considered. If interested, please feel free to call us at HR Shweta - 9921971382 share your resume at shweta.zende@aminfoweb.co.in . Even you can walk-in with CV for interview rounds.

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10.0 - 15.0 years

20 - 30 Lacs

Mumbai

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About Welspun Entity* Welcome to Welspun Transformation Services Limited (WTSL), where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being. Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services Job Purpose/ Summary* As a Customer Success Manager (CSM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction, retention, and long-term loyalty. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing strategic solutions tailored to their needs. This role is critical in driving customer engagement, identifying upselling or cross-selling opportunities, and collecting feedback to enhance products, services, and overall experience. Job Description* As a Senior Manager in the CRM department, the successful candidate will be responsible for managing and enhancing customer relationships, ensuring customer satisfaction, and driving business growth. They will be expected to work closely with the CEO's office on critical business generation initiatives and manage relationships with key stakeholders. The role requires a strong customer and business-centric approach, with a focus on delivering results. Principal Accountabilities* Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty. Recommend, implement, and drive feedback mechanisms such as NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) to evaluate customer satisfaction, identify service improvement areas, and strengthen customer relationships.Work closely with the CEO's office on critical business generation initiatives, identifying new opportunities for growth and expansion. Manage relationships with key stakeholders, ensuring their needs and expectations are met and that they are kept informed of any significant developments. Foster a customer-centric culture within the organization, promoting the importance of customer satisfaction and the value of long-term customer relationships. Use business and commercial acumen to make informed decisions that benefit both the customer and the organization. Demonstrate a global mindset, understanding and responding to global trends and developments that may impact the organization and its customers. Encourage entrepreneurship and innovation within the team, promoting the development of new ideas and approaches. Lead and manage the team, fostering a culture of excellence and ensuring all team members are motivated, engaged, and performing at their best. Use strong interpersonal skills to build and maintain effective relationships both within and outside the organization. Pay attention to detail and use critical thinking skills to solve complex problems and make sound decisions. Influence others to achieve results, driving the team and the organization towards the achievement of its goals. Key Interactions* 1. Stakeholder Engagement 2. Client Relations 3. Cross-Functional Collaboration 4. External Communication 5. Internal Communication Experience* 10 - 18 Years Relevant Industry* IT Services & Consulting,BPO,Analytics / KPO / Research Education Degree* Under Graduate Specializations* Others Language Proficiency* ENGLISH,HINDI Certifications* Skill* 1. Interpersonal Relationship 2. Detail Orientation & Influencing 3. driving results & Critical Thinking 4. Interpersonal Relationship 5. Detail Orientation & Influencing 6. driving results & Critical Thinking

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1.0 - 4.0 years

2 - 3 Lacs

Bengaluru

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Join Our International Medical Insurance Location - Electronic City, Bangalore Schedule: Mon-Fri, Sat-Sun OFF Perks:Free Two-Way Cab Salary: Up to 28,000/month NOTE - Only experience Contact HR Nancy:** 9606971196

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Exploring KPO Jobs in India

Knowledge Process Outsourcing (KPO) is a rapidly growing sector in India, offering a wide range of job opportunities for individuals with specialized knowledge and skills. KPO jobs involve processes that require higher levels of expertise and analytical skills compared to traditional BPO roles. With the increasing demand for skilled professionals in various industries, KPO jobs in India present a lucrative career option for job seekers.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for KPO professionals in India varies based on experience and expertise. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn anywhere between INR 8-15 lakhs per annum.

Career Path

In the KPO industry, career progression typically follows a path from Associate to Senior Associate, Team Lead, Manager, and then Senior Manager. Individuals can also specialize in specific domains and move up the hierarchy as Subject Matter Experts or Consultants.

Related Skills

Apart from domain-specific knowledge, KPO professionals are often expected to have strong analytical skills, problem-solving abilities, attention to detail, and excellent communication skills. Proficiency in data analysis tools, research methodologies, and industry-specific software is also beneficial.

Interview Questions

  • What is Knowledge Process Outsourcing? (basic)
  • How do you ensure data accuracy in your research process? (medium)
  • Can you describe a challenging project you worked on and how you overcame obstacles? (medium)
  • How do you stay updated with industry trends and developments? (basic)
  • What do you think are the key qualities required for a successful KPO professional? (basic)
  • Explain the role of data analytics in KPO. (medium)
  • How do you prioritize tasks when working on multiple projects simultaneously? (medium)
  • Can you walk us through your experience with client interactions in a KPO setting? (medium)
  • Describe a time when you had to make a critical decision under pressure. (medium)
  • How do you handle disagreements or conflicts within a team? (medium)
  • What are your strategies for continuous learning and skill development? (basic)
  • How do you ensure confidentiality and data security in KPO processes? (medium)
  • Discuss a recent industry trend that has impacted the KPO sector. (advanced)
  • What are the challenges you foresee in the future of KPO outsourcing? (advanced)
  • How do you measure the success of a KPO project? (medium)
  • Describe a time when you had to analyze complex data sets to derive insights. (medium)
  • How do you maintain quality standards in your deliverables in a fast-paced environment? (medium)
  • What role does automation play in KPO processes, and how have you utilized automation tools in your work? (medium)
  • Can you explain the importance of compliance and regulatory requirements in KPO operations? (medium)
  • How do you handle tight deadlines without compromising on quality? (medium)
  • Discuss a time when you had to present complex findings to a non-technical audience. (medium)
  • How do you adapt to changes in project requirements or client expectations? (medium)
  • What are your strategies for building and maintaining strong client relationships in KPO? (medium)
  • How do you ensure continuous improvement in your work processes and deliverables? (medium)

Closing Remark

As you explore opportunities in the dynamic field of KPO jobs in India, remember to showcase your expertise, skills, and passion for continuous learning. Prepare thoroughly for interviews, stay updated with industry trends, and apply with confidence to secure a rewarding career in the KPO sector. Best of luck!

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