Knowledge Base Digital Strategy Advisor (Product Manager)

About MyComplianceOffice (MCO)

MyComplianceOffice (MCO) is a global leader in conduct-risk compliance management. From our modest beginnings as a startup, weve grown over the last 15 years into a dominant force in compliance technology, serving hundreds of marquee clients around the world. Our SaaS platform continues to evolve rapidly - fuelled by innovation, acquisitions, and unmet market needs. With impressive growth and profitability metrics, MCO is poised for the next phase of its expansion. We're looking for smart, driven professionals to help shape our future.

The MCO SaaS Platform

MCO’s cloud-based compliance platform empowers organizations to reduce conduct risk by proactively managing the regulated activities of employees, vendors, and other third parties. Designed for flexibility and speed, our suite of modular, easy-to-deploy solutions ensures compliance teams can act quickly, demonstrate accountability, and reduce risk—all while keeping costs low. With compliance automation at its core, the MCO platform helps clients of all sizes stay ahead in a fast-changing regulatory landscape.

About the Role

The Product Manager, Digital Strategy will lead MCO’s vision of transforming how knowledge is created, delivered, and consumed across our global platform. As part of the Knowledge Base and Training Enablement Program, this role will define and execute the digital strategy that connects documentation, in-app adoption, and training into a unified, intelligent knowledge ecosystem.

You will own the roadmap for digital enablement platforms, including DITA-compliant Knowledge Base (Component CMS), Digital Adoption Platform (DAP), and LMS integrations, ensuring content is structured, accessible, and embedded seamlessly into customer and employee workflows. Working cross-functionally with Product, Engineering, Customer Experience, Support, and HR, you will ensure MCO delivers a consistent, role-based knowledge experience powered by AI, metadata-driven search, and contextual delivery.

This is a strategic product management role with a strong execution focus, ideal for someone passionate about digital transformation, scalable enablement, and creating measurable impact on customer satisfaction, employee readiness, and business growth.

Key Responsibilities

• Define and own the roadmap for MCO’s digital enablement platforms, including Knowledge Base (CCMS), Digital Adoption Platform (DAP), and Learning Management System (LMS).
• Lead the integration of AI-driven capabilities, semantic search, contextual chatbots, and personalized content delivery, into documentation and training workflows.
• Establish and maintain content governance standards (templates, metadata taxonomy, version control, review cadences) to ensure consistency and scalability.
• Collaborate with Product, Engineering, Customer Experience, Support, and HR teams to align documentation, training, and in-app guidance with product lifecycle milestones and release processes.
• Partner with technical writers, trainers, and designers to deliver user-friendly, role-based content experiences across multiple formats (text, video, infographics, in-app overlays).
• Drive adoption of self-service enablement tools by embedding contextual help and training directly into user workflows.
• Collect and analyze usage analytics, user feedback, and adoption metrics to continuously optimize the knowledge ecosystem.
• Act as the single point of accountability for digital content delivery, ensuring timely updates and alignment with business priorities.
• Showcase MCO’s knowledge ecosystem as a differentiator in the compliance technology market by driving best-in-class documentation and enablement experiences.

Experience and Skills Required

• 8+ years of experience in product management, digital strategy, or content/product enablement roles (SaaS or enterprise software preferred).
• Strong familiarity with knowledge management and enablement platforms (e.g., Confluence, Zendesk, LMS, Digital Adoption Platforms like WalkMe/Whatfix).
• Hands-on experience integrating AI/ML solutions into digital products (semantic search, chatbots, personalization engines).
• Expertise in structured content frameworks such as DITA for modular, reusable, and scalable documentation.
• Working knowledge of e-learning standards including SCORM and xAPI, ensuring training content is interoperable and trackable across LMS platforms.
• Deep understanding of content governance frameworks (metadata, taxonomy, version control, workflows).
• Strong UX sensibility, with the ability to design role-based, intuitive, and accessible digital experiences.
• Excellent collaboration and stakeholder management skills; able to align Product, Engineering, CE, Support, and HR around shared goals.
• Analytical mindset with experience using data, feedback, and adoption metrics to refine product strategy.
• Exceptional written and verbal communication skills to articulate strategy, influence stakeholders, and ensure clarity in documentation standards.