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3.0 - 8.0 years
5 - 12 Lacs
hyderabad
Work from Office
About the Role: Grade Level (for internal use): 10 The Role: .Net Fullstack Developer The Team Our team is responsible for the design, architecture, and development of our client facing applications using MI Platform and Office Add-Ins that are regularly updated as new technologies emerge. You will have the opportunity every day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. The Impact As a member of the Team, you will be responsible for analysis, design, architecture, development, and support several applications.The ideal candidate should have expertise with cutting edge technologies and a desire to drive change through all alignment across the enterprise. The role requires the candidate to be a hands-on problem solver and developer helping to extend and manage the applications. The work you do will be used every single day, its the essential code youll write that provides the data and analytics required for crucial, daily decisions in the capital and commodities markets. Whats in it for you Build a career with a global company Exposure to work on Latest cutting-edge Technologies and Grow and improve your skills by working on enterprise level products. Opportunity to grow personally and professionally. Work on code that fuels the global financial markets. Responsibilities Demonstrate a strong sense of ownership and responsibility with release goals. This includes understanding requirements, technical specifications, design, architecture, implementation, unit testing, builds/deployments, and code management. Ensure compliance through the adoption of enterprise standards and promotion of best practice / guiding principles aligned with organization standards. Hands-on position requiring strong analytical, architecture, development and debugging skills that includes both development and operations. Attaint in-depth Functional knowledge of the domain that we are working on. Understand Incident Management, Problem Management and able to do root cause analysis. Ensure data governance principles adopted, data quality checks and data lineage implemented in each hop of the Data. Provide technical guidance and mentoring to the team and help them adopt change as new processes are introduced Champion best practices and serve as a subject matter authority Develop solutions to develop/support key business needs Engineer components and common services based on standard development models, languages and tools Produce system design documents and lead technical walkthroughs Regularly evaluate cloud applications, hardware, and software. Produce high quality code Collaborate effectively with technical and non-technical partners As a team-member should continuously improve the architecture What We Are Looking For: Basic Qualifications Bachelor's /masters degree in computer science, Information Systems or equivalent. 3-10 years of experience in application development using Microsoft Technologies. Knowledge of object-oriented design, .NET framework and design patterns. Command of essential technologies HTML, Single Page Application (SPA) frameworks, JavaScript Frameworks (jQuery, KnockoutJS, TypeScript, Durandal, React JS, Require), C#, .NET Framework, CSS, LESS, SQL Server, Web API, Web services Good to haveASP.Net Experience with developing solutions involving relational database technologies on SQL Server platform, stored procedure programming experience using Transact SQL. Experience deploying data engineering solutions in public clouds like AWS, GCP, or Azure, leveraging cloud power to its fullest. Proficient with software development lifecycle (SDLC) methodologies like Agile, Test- driven development. Experience working with any relational Databases preferably SQL Server. Experience in continuous delivery through CI/CD pipelines, containers, and orchestration technologies. Experience working with cross functional teams, with strong interpersonal and written communication skills. Candidate must have the desire and ability to quickly understand and work within new technologies. Good communication and collaboration skills and Ability to work as team player, train and mentor when needed. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- , SWP Priority Ratings - (Strategic Workforce Planning)
Posted 1 week ago
4.0 - 7.0 years
11 - 16 Lacs
hyderabad
Work from Office
Grade Level (for internal use): 10 The Team: You will work with a team of intelligent, ambitious and hard-working software professionals recruited from reputed universities and industries. The team is responsible for the architecture, design, development, quality and maintenance of the next-generation real-time financial data web platform. Other responsibilities include transforming product requirements into Technical Design/ Implementation & writing technical requirements. The Impact: Would you like to be part of the team that builds next generation financial data products & platform? Join us and contribute significantly to the growth of the firm by: Developing innovative functionality in existing and new products Supporting and maintaining high revenue productionized products Achieve the above intelligently and economically using best practice Whats in it for you: This is the place to hone your existing software development skills while having the chance to become exposed to latest cutting-edge technologies available in the market. Alongside you get opportunities to: Work with a skilled team while shaping the future of our products. Build a next generation (UI & Backend) financial product that consumers can rely on in order to take their financial decisions. Expand experience with modern cutting-edge technologies like ReactJs, NodeJs, Microservices, DevOps, and cloud technologies. Willingness to learn & master new technologies. We cross train team members, for versatile Full Stack experience. Responsibilities: Complete SDLC: Architecture, design, development and support of tech solutions Active participation in all scrum ceremonies, follow AGILE best practices effectively. Play a key role in the development team to build high-quality, high-performance, scalable code Produce technical design documents and conduct technical walkthroughs Document and demonstrate solutions using technical design docs, diagrams and stubbed code Work collaboratively with business partners to understand and clarify requirements. Collaborate effectively with technical and non-technical stakeholders Design and develop industry-leading applications. Respond to and resolve production issues. Implement procedures and policies when selecting methods, techniques, and evaluation criteria for obtaining results, integrating next-generation technologies into the strategy Guide and mentor team members through the project and software development cycle to deliver comprehensive solutions Be part of a culture to continuously improve the technical design and code base Perform unit testing of application code and fix errors. Basic Qualifications: A minimum of 4-7 years of Full STACK significant experience in application development. C#, .Net, SQL Server, MVC, WEB API, MVVM, JavaScript frameworks (JQuery, Require.js, Knockout.js/ Angular.js, React.js) Proficient with software development lifecycle (SDLC) methodologies like Agile, Test-driven development Familiarity with frameworks such as ReactJS, AngularJS, Durandaljs, Backbonejs, Knockoutjs and Bootstrap.js Knowledge of Microservice architecture & cloud technologies. Good experience with developing solutions involving relational database technologies on SQL Server platform, stored procedure programming experience using Transact SQL. Bachelor's/ PG degree in Computer Science, Information Systems or Engineering is required Excellent knowledge of system architecture, object-oriented design, and design patterns. Excellent Analytical and communication skills are essential, with strong verbal and writing proficiencies Excellent hands-on experience with .Net frameworks Experience performing object-oriented design and building backend applications with REST API services using .net core. You have proven hands-on SQL Server/ Database experience. Preferred Qualifications: Hands experience in ReactJS Proficiency in the development environment, including IDE, web & application server,GIT,Continuous Integration, unit-testing tool and defect management tools. Knowledge of Microservice architecture & cloud technologies.
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Software Developer at Husky TechnologiesTM in Chennai, India, you will play a crucial role in designing, coding, and modifying various applications primarily using Microsoft .NET technology, K2 Five, and K2 BlackPearl stack. You will collaborate closely with internal stakeholders, architects, and project leaders to develop visually appealing applications with user-friendly design and robust functionality. Responsibilities - Write efficient, testable code following software development best practices. - Generate and maintain appropriate documentation. - Refine specifications and requirements based on technical needs. - Manage version control using code repository for new software or changes. - Engage in architectural reviews. - Collaborate with team members to estimate, develop, and deploy solutions within specified timelines. - Stay updated with emerging technologies. - Troubleshoot development and production issues across multiple environments and operating platforms. - Demonstrate self-motivation and the ability to handle tasks independently. - Adapt quickly to changing assignments, priorities, and new responsibilities. Qualifications Core values - University Degree or College Diploma in Computer Science or related field. - Minimum 5 years of experience in software development. - Proficient in object-oriented programming, database designing, and the Software Development Life Cycle (SDLC). - Strong knowledge of Microsoft .NET technology stack, full stack development, including front-end, integrations, middleware, and backend/database. - Expertise in K2 Five and K2 BlackPearl for workflow design, form creation, rule understanding, integration maintenance, permission management, troubleshooting, and administration. - Experience with DevOps tools like Azure DevOps for Git, TFS, and automated K2 deployments. - Hands-on experience with ASP.NET Webforms, ASP.NET MVC, Knockout.js, jQuery, Active Directory Integration, SharePoint Integration, and SQL Server Integration. - Familiarity with web services/APIs (e.g., SOAP, REST), source code management, CI/CD, and automated deployment. - Knowledge of Clean Code, Unit Testing, and Test-driven Development. - Excellent interpersonal and communication skills in English (spoken and written). Advantages - Proficiency in Azure Cloud services such as Functions, Logic apps, Web Apps, SQL Server, and others. - Experience with React or similar frameworks. - Understanding of SQL and Agile values, principles, and Scrum methodology. - Familiarity with Azure DevOps, Git, or equivalent source code repositories. Optional - Background in IoT solutions. Husky TechnologiesTM provides a competitive compensation and benefits package along with opportunities for growth and career advancement. We are committed to equal employment opportunities, diversity, and maintaining a safe workplace. Background checks are required for all offers of employment. No agency or telephone inquiries, please.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
You will be working as a Technical Project Lead at IMAGEBYTES.IN, a platform utilized by numerous radiology diagnostic scan centers and hospitals for online tele-reporting of CT, MRI, and X-ray scans. The company is headquartered in Ahmedabad and offers remote diagnostic reporting services. As a Technical Project Lead, your main responsibility will involve spearheading technical projects associated with product and software development, testing, and project management. This full-time role is situated in NIGDI, PUNE. To excel in this role, you should possess a minimum of 5 years of experience and a maximum of 7 years in the following technology stack: - HTML5 - CSS - JavaScript - C# - .NET - AngularJS/ReactJS/KnockoutJS - MySQL/SQLServer Additionally, you must have at least 2 years of experience in a technical project lead role overseeing a team of 5-10 software developers or QA professionals. Your skill set should include technical project leadership, project management, product development, and software development. Strong communication and interpersonal skills are essential for effective collaboration within the team. A Bachelor's or Master's degree is required for this position. Any experience in the healthcare or diagnostic imaging industry would be advantageous. Proficiency in source code control tools like SVN or defect tracking systems such as Mantis is considered a plus. If you meet these qualifications and are enthusiastic about leading technical projects in the healthcare technology sector, we encourage you to apply for this exciting opportunity at IMAGEBYTES.IN.,
Posted 1 week ago
8.0 - 13.0 years
9 - 14 Lacs
bengaluru
Work from Office
Job Description Summary Responsible for designing, building, delivering and maintaining software applications & services. Working in the areas of machine, cloud, platform and/or application. Responsible for software lifecycle including activities such as requirement analysis, documentation/procedures and implementation. Job Description Desired Characteristics: Technical Expertise: Should have at least 8 years of experience in dotnet Extensive experience in C#.Net, .Net Core, Rest APIs,microservices Experience on Cloud Based Enterprise systems using Services/Microservices and Docker/Kubernetes/EKS Strong knowledge of source control management, particularly GitHub and CI/CD Experience in Database SQL Programming Experience in Software Testing tool: Jest, XUnit/NUnit, Playwright/selenium Experience in Application performance tuning and troubleshooting Experience in Agile Scrum and Waterfall methodology Experience in various Design Patterns Knowledge of Node, Knockout/Angular/React JS. Business Acumen: Apply SDLC principles and methodologies like Lean/Agile/XP, CI, software and product security, scalability, and testing techniques Strong problem solving abilities and capable of articulating specific technical topics or assignments Strong Analytical & Debugging skills. Experience in building scalable and highly available distributed systems Expert in breaking down problems and estimate time for development tasks Evangelizes how our technology solves customer problems from a technology and business perspective Provide domain knowledge and/or technical leadership to the team and mentor junior members. Leadership: Demonstrates clarity of thinking to work through limited information and vague problem definitions Influences through others; builds direct and "behind the scenes" support for ideas Proactively identifies and removes project obstacles or barriers on behalf of the team Shares knowledge, power, and credit, establishing trust, credibility, and goodwill Interact with Product Development Teams, Customers, Solution Providers, and cross-functional teams as needed. Personal Attributes: Should have never quit attitude towards the assigned task. Should be able to self learn and solve problem associated with the technology. Good communication skills Able to work under minimal supervision Excellent communication skills and the ability to interface with senior leadership with confidence and clarity Able to work well with global teams, including time-zone flexibility Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work Additional Information Relocation Assistance Provided: Yes
Posted 1 week ago
3.0 - 6.0 years
8 - 12 Lacs
hyderabad
Work from Office
Summary Responsible for designing, building, delivering and maintaining software applications & services. Working in the areas of machine, cloud, platform and/or application. Responsible for software lifecycle including activities such as requirement analysis, documentation/procedures and implementation. Roles and Responsibilities In this role, you will: Collaborate with system engineers, frontend developers and software developers to implement solutions that are aligned with and extend shared platforms and solutions Apply principles of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques Writes code that meets standards and delivers desired functionality using the technology selected for the project Build features such as web services and queries on existing tables Understand performance parameters and assess application performance Work on core data structures and algorithms and implement them using language of choice Education Qualification Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) with basic experience. Desired Characteristics Required Technical Expertise: Experience with the following programming languages: C++, C# Experience with the following database management systems: MS SQL Server Experience with relational database design and writing and maintaining efficient queries using SQL Experience with front-end technologies such as Javascript, HTML5, Typescript, CSS, AngularJS Experience with modern tooling (Maven, Git, Jenkins) Experience with MS Visual Studio (or MS Visual Studio Code) Experience with developing client/server applications and services for MS Windows Operating Systems. Comfortable in building features such as web services and Queries on existing tables. Aware of methods and practices such as Lean/Agile/XP, etc. Prior work experience in an agile environment, or introductory training on Lean/Agile. Aware of and able to apply continuous integration (CI). General understanding of the impacts of technology choices to the software development life cycle. Additional Beneficial (Optional) Technical Expertise: Experience with the following programming languages: Python, Java Experience with developing and maintaining software and services for Linux Experience with the following database management systems: PostgreSQL, MySQL, Oracle Experience with front-end technologies such as BackboneJS, EmberJS, KnockoutJS Experience with modern tooling (Gradle, SVN) Experience with database tools (JPA, Hibernate,JDBC, Spring Data) Experience with modern IDEs such as Eclipse Business Acumen: Has the ability to break down problems and estimate time for development tasks. Understands the technology landscape, up to date on current technology trends and new technology, brings new ideas to the team. Displays understanding of the project's value proposition for the customer. Shows commitment to deliver the best value proposition for the targeted customer. Learns organization vision statement and decision making framework. Able to understand how team and personal goals/objectives contribute to the organization vision Personal/Leadership Attributes: Voices opinions and presents clear rationale. Uses data or factual evidence to influence. Learns organization vision statement and decision making framework. Able to understand how team and personal goals/objectives contribute to the organization vision. Completes assigned tasks on time and with high quality. Takes independent responsibility for assigned deliverables. Has the ability to break down problems and estimate time for development tasks. Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present. Identifies opportunities for innovation and offers new ideas. Takes the initiative to experiment with new software frameworks Adapts to new environments and changing requirements. Pivots quickly as needed. When coached, responds to need & seeks info from other sources Write code that meets standards and delivers desired functionality using the technology selected for the project
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App .Experience5-8 Years .
Posted 1 week ago
3.0 - 5.0 years
5 - 9 Lacs
gurugram
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: FullStack Microsoft .NET Smart Web App .Experience: 3-5 Years .>
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App .Experience: 5-8 Years .>
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA€™s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers€™ and clients€™ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA€™s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years .
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years .
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years .
Posted 1 week ago
3.0 - 5.0 years
5 - 9 Lacs
bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 3-5 Years .
Posted 1 week ago
3.0 - 5.0 years
3 - 7 Lacs
hyderabad
Work from Office
The Role: .Net Fullstack Developer The Team: Our team is responsible for the design, architecture, and development of our client facing applications using MI Platform and Office Add-Ins that are regularly updated as new technologies emerge. You will have the opportunity every day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. The Impact: As a member of the Team, you will be responsible for analysis, design, architecture, development, and support several applications.The ideal candidate should have expertise with cutting edge technologies and a desire to drive change through all alignment across the enterprise. The role requires the candidate to be a hands-on problem solver and developer helping to extend and manage the applications. The work you do will be used every single day, its the essential code youll write that provides the data and analytics required for crucial, daily decisions in the capital and commodities markets. Whats in it for you: Build a career with a global company Exposure to work on Latest cutting-edge Technologies and Grow and improve your skills by working on enterprise level products. Opportunity to grow personally and professionally. Work on code that fuels the global financial markets. Responsibilities: Demonstrate a strong sense of ownership and responsibility with release goals. This includes understanding requirements, technical specifications, design, architecture, implementation, unit testing, builds/deployments, and code management. Ensure compliance through the adoption of enterprise standards and promotion of best practice guiding principles aligned with organization standards. Hands-on position requiring strong analytical, architecture, development and debugging skills that includes both development and operations. Attaint in-depth Functional knowledge of the domain that we are working on. Understand Incident Management, Problem Management and able to do root cause analysis. Ensure data governance principles adopted, data quality checks and data lineage implemented in each hop of the Data. Provide technical guidance and mentoring to the team and help them adopt change as new processes are introduced Champion best practices and serve as a subject matter authority Develop solutions to develop/support key business needs Engineer components and common services based on standard development models, languages and tools Produce system design documents and lead technical walkthroughs Regularly evaluate cloud applications, hardware, and software. Produce high quality code Collaborate effectively with technical and non-technical partners As a team-member should continuously improve the architecture What We Are Looking For: Basic Qualifications Bachelor'sMasters Degree in Computer Science, Information Systems or equivalent. 3-5 years of experience in application development using Microsoft Technologies. Knowledge of object-oriented design, .NET framework and design patterns. Command of essential technologies : HTML, Single Page Application (SPA) frameworks, JavaScript Frameworks (jQuery, KnockoutJS, TypeScript, Durandal, React JS, Require), C#, .NET Framework, CSS, LESS, SQL Server, Web API, Web services Good to have: ASP.Net Experience with developing solutions involving relational database technologies on SQL Server platform, stored procedure programming experience using Transact SQL. Proficient with software development lifecycle (SDLC) methodologies like Agile, Test- driven development. Experience working with any relational Databases preferably SQL Server. Experience in continuous delivery through CI/CD pipelines, containers, and orchestration technologies. Experience working with cross functional teams, with strong interpersonal and written communication skills. Candidate must have the desire and ability to quickly understand and work within new technologies. Good communication and collaboration skills and Ability to work as team player, train and mentor when needed.
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App .Experience: 5-8 Years .>
Posted 1 week ago
3.0 - 5.0 years
5 - 9 Lacs
hyderabad
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 3-5 Years .
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App .Experience: 5-8 Years .
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App .Experience: 5-8 Years .
Posted 1 week ago
3.0 - 5.0 years
5 - 9 Lacs
hyderabad
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 3-5 Years .
Posted 1 week ago
3.0 - 5.0 years
5 - 9 Lacs
bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 3-5 Years .
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years .
Posted 1 week ago
3.0 - 5.0 years
5 - 9 Lacs
kolkata
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 3-5 Years .
Posted 1 week ago
5.0 - 8.0 years
9 - 14 Lacs
chennai
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years .
Posted 1 week ago
3.0 - 6.0 years
17 - 20 Lacs
bengaluru
Work from Office
Overview Job Title: Senior Python developer Location: Remote Position: Full-time Department: Annalect Engineering Position Overview Annalect is looking for a developer to join our product team to build Annalect products on top of our big data infrastructure. Applicants should have a passion for technology, development, data, design, and fusing these disciplines together to build cool things. You will be working with our experience design lead, architect, and product team to deliver marketing technology, big data, and innovative interfaces. Responsibilities Participate in full project life cycle (including requirement analysis, system design, development, and support if required) Partner with Project Managers, Business Analysts, and other developers to plan project work by providing estimates, risk analysis, technical options. Support and work collaboratively with teams across areas of design, development, quality assurance, and operations Help define the vision for a product, identify dead ends and routes with untapped potential. Attend meetings to discuss and demonstrate solutions at both a technical and business level. Qualifications 5 [ + years of web application development experience using Python. Experience working with a variety of APIs and RESTful interfaces SQL experience. PostgreSQL is a plus. Experience with performance optimization and understanding the difference in tradeoffs between client and server code Experience integrating security best practices into the SDLC 1+ years of Agile development experience Experience with Git , on large production teams, using pull requests, CI, code reviews, etc Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured Intellectual curiosity and drive; self-starters will thrive in this position Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges. Additional Skills Knowledge of AWS or other cloud environments is a plus. Knowledge of JIRA, Bamboo, Confluence, or BitBucket is a plus. Experience with CI/CD is a plus. Experience working with databases and web applications in analytics, reporting or Business Intelligence is a plus. Experience with big data database technologies such as Redshift, EMR, Athena, Parquet, Spark, Hadoop, etc. is a plus. Web application development experience using at least one of the following is a plus: Javascript, Web Components, Angular, Polymer, ReactJS, Redux, LitElement, Svelte, VueJS, or knockout.js. Web Components is used and preferred. Experience with HTML5/CSS3/JavaScript/ and AJAX is a plus Knowledge of Flask is a plus.
Posted 2 weeks ago
8.0 - 13.0 years
15 - 30 Lacs
bengaluru
Remote
Job Title: Sr. Magento Developer Location: Remote Notice Period: Immediate / 15 Days Experience: 8+ years Work Timings 2:30 pm to 11:30 pm (IST) Required: Should have hands on experience on Magento core concepts & customization for 6+ years, worked on B2B, B2C sites, should know ReactJS, KnockoutJS, ERP integrations with Magento, message queue services, PHP, PHPstorm, App Builder experience (not must but good to have), worked on Headless architecture. Magento Upgrades (for eg. 2.4. to 2.4.7), Security Patches. Thanks & Regards, Satish Reddy | Senior Talent Acquisition M: +91 9985751868 Satishreddy.mandal@concentrix.com https://catalyst.concentrix.com | www.concentrix.com
Posted 2 weeks ago
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