Key Accounts Manager

Job Description

Job Title Key Account Manager – Operations Industry – Transport and Logistics Key Responsibilities: Develop and maintain strong relationships with key clients, understanding their needs and expectations. Act as the main point of contact between the team, client and the transportation company. Ensure client satisfaction by providing tailored solutions and addressing concerns promptly. Identify new business opportunities within existing accounts and work to expand the company’s share of the client’s business. Handle any operational issues or disruptions (e.g., delays, lost shipments) that may affect the client. Work with internal teams to implement corrective actions or alternatives and keep clients informed about resolutions. Prepare regular reports on account performance, including service levels, cost management, and potential areas of improvement. Analyze customer feedback and operational data to recommend improvements. Work closely with sales, logistics, and customer service teams to ensure a seamless end-to-end service delivery. Act as a liaison between different departments to ensure client needs are met efficiently. Skills and Qualifications: A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field. Min 3 years of experience in customer-facing roles, in the transportation or logistics industry, with a focus on operations or account management. Strong Communication Skills Ability to handle challenges that arise in logistics and transportation operations. Proficiency in managing multiple tasks and deadlines, ensuring timely execution of services. Understanding of the transportation industry, including regulations, logistics, and supply chain management. Strong focus on understanding client needs and providing tailored solutions.