Key Accounts Manager

Key Responsibilities:

• Business Opportunity Identification:

  Proactively identify and capitalize on new business opportunities to drive growth and expand our client base.

• Client Relationship Management:

  Build and maintain strong, long-lasting relationships with clients. Act as the primary point of contact for client communications and inquiries.

• Account Strategy:

  Develop and execute strategic account plans to achieve client goals and objectives. Identify opportunities for growth within existing accounts.

• AI Product Expertise:

  Gain a deep understanding of our AI products and services to effectively communicate their benefits and value propositions to clients.

• Sales and Revenue Growth:

  Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts. Collaborate with the sales team to meet and exceed sales targets.

• Project Management:

  Oversee the delivery of AI solutions, ensuring projects are completed on time, within scope, and within budget. Coordinate with internal teams to ensure client satisfaction.

• Performance Monitoring:

  Monitor and report on account performance metrics, providing regular updates to clients and internal stakeholders. Use data-driven insights to improve client outcomes.

• Problem Resolution:

  Proactively address and resolve client issues and concerns, ensuring a high level of client satisfaction and retention.

Qualifications:

• Education: Masters degree from a premier institution in Business, Marketing, Computer Science, or a related field.
• Experience: 4-5 years of experience in account management, preferably in the AI, technology, or software industry.
• Communication Skills: Excellent verbal and written communication skills. Ability to articulate complex concepts in a clear and concise manner.
• Sales Acumen: Strong understanding of sales principles and the ability to identify and pursue sales opportunities.
• Analytical Skills: Ability to analyze data and draw actionable insights to improve client outcomes.
• Problem-Solving: Strong problem-solving skills and the ability to handle challenging situations with a positive attitude.
• Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve common goals.
• Tech Savvy: Comfortable with technology and eager to learn about AI products and solutions.

Preferred Qualifications:

• Experience working in a startup environment.
• Knowledge of AI and machine learning concepts.
• Familiarity with CRM software and project management tools