Key Accounts Executive

Roles & Responsibilities

• Key Account Management –
• Act as the main point of contact for assigned clients, addressing any concerns or issues promptly.
• Develop and maintain strong relationships with key clients, understanding their business needs and ensuring customer satisfaction.
• Identify and prioritize key accounts based on strategic importance and potential for growth.
• Handling Client pressure doing crucial Periods /High volume /Challenging Situations
• Collaboration and Communication –
• Collaborate with internal teams, including operations, finance, and customer support, to ensure seamless service delivery.
• Regular communication of MIS Reports to the Clients.
• Communicate effectively with clients to gather feedback and address concerns.
• Regular and ongoing Reporting to the Directors.
• After Sales -
• Coordination With Clients for Receiving indents.
• Coordination With Operation’s team for placement of vehicles.
• Coordination of Ensuring Timely billing & Payment.
• Tracking of Vehicles with support from Branches.
• Follow up on receipt of Payments from clients.
• Reconciliation of revenue numbers and receipt of payments on a monthly basis.
• Revenue Generation –
• Participating In Bidding and RFQ in day to day basic.
• Proactively manage contract renewals and negotiations with key clients.
• Ensure timely renewal and minimize customer churn.
• Revenue Growth - Collaborate with the sales team to identify upsell and cross-sell opportunities within key accounts.
• Market Analysis –
• Stay informed about market trends, competitor activities, and industry developments.
• Provide regular reports and updates on market conditions and potential opportunities.

Key Interfaces :

• External Interfaces:
• Clients

• Internal Interfaces:
• Operations team
• Sales team
• Account team
• Management

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Language:

• English (Preferred)

Work Location: In person