Key Account Manager Technical

Job Description

Role & responsibilities Effectively manage the FM sites to drive exemplary Facilities Management services to, the Client and consumers. Manage resources and promote an ethos of One Team working to support and our vision and culture of continuous improvement. To offer support and guidance to ensure that workflow is delivered effectively and to continue the One Team development so that the FM teams achieve their full potential. To develop a relationship built on trust with the Customer. Preferred candidate profile Ensures that appropriate FM resources are in place to cover locations within remit. Providing accurate solutions to client as per the expectations and contract deliverables. Educating site team by providing training to FM/AFM/Executives. Ensure all SLAs are followed, Initiatives regards to cost saving, energy saving, optimization is created and presented to client during the meeting. Ensure MOM is being shared with client within timeline. All financial documents updated and shared with finance team like budget, flash, landing, inventory, assets etc. Service delivery operational management of internal and external service delivery teams, ensuring quality of services provided are continually improved and exceed customer expectations Implement best practice procedures in line with company policy Supply Chain Management ensure value for money is achieved through robust management of suppliers and measurement of performance. Develops and delivers appropriate induction and training material including the importance of the customer relationship. Manages and is point of reference for operational queries from team Point of contact and escalation for SRE Location Manager. Drives performance of FMs reviews KPI's, notes and manages trends, ensures that all elements of FM performance is optimized Quality manages outputs from FMs Acts as a champion of the wider SRE team and objectives Understands and supports the delivery of SRE strategy Is engaged and understands customers business aims and environment Corrective Action Plans drives resolution of CAPs Risk management minimize risk and maintain or improve profitability against agreed targets Relationship management Customer, supplier and team relations Strategic and technical support general advice to customers, peers and team Customer service maintain excellent customer service at all times Analyse performance and professionalism of specialist suppliers, assist in identifying alternative strategies where appropriate utilizing latest best practice and innovative ideas. To ensure that all staff are encouraged to deliver to their full potential through effective training needs analysis, delivery and evaluation of training interventions. To fully establish Customer needs and expectations and to ensure systems, procedures and resources are in place to achieve those needs are delivered. To ensure that any procurement activity is within strict compliance to company procedures To ensure the complete and effective delivery of all service lines to Siemens within their region. To manage the business and ensure that the Service Provider meets its full contractual obligations. Make recommendations for the strategic development of the property services area. Ensure that the sourcing and mobilisation of supply chain partners is effected in a timely way and to ensure service level agreements are clearly defined, communicated and monitored Establishing, reviewing and enhancing processes to support and facilitate the property service delivery. To ensure active promotion and compliance with Sodexo EHS policies and procedures Qualifications: BE (Electrical / Mechanical) Good understanding of P&L People handling skills