Key Account Manager - Performance Marketing

As a Key Account Manager for our clients, you’ll work closely with internal ( Media Buyers, Designers, Copywriters, and Strategists) and external partners (Founders, CXOs, and Marketing Heads) delivering top-notch performance marketing services.

You’ll work closely with our client, and ensure and improve the performance, productivity, and efficiencies in the creation and deployment of that client’s campaigns.

THE ROLE:

• Develop and deliver win-win value propositions and supporting tools to key stakeholders within each account.
• Deliver the highest level of client satisfaction for the client base while ensuring contract renewal, overall account health and growth.
• Project manages day-to-day operational and tactical account management activities for assigned accounts. Day-to-day activities include keeping a tab on what's happening inside accounts (sales - spend - ROI - what's happening now) and always being updated with the latest information from media buyers and strategists.
• Join/Create/Drive an environment of “Client First” at all levels of the organization.
• Serve as the go-to resource for clients’ product and process knowledge and collaborate with teammates to help them deliver the best possible service experience for the client.
• Understand project requirements and make sure the team and client both are operating at the fullest extent to make it happen.
• Serve as the liaison to the support organization for client knowledge, and for appropriately managing escalations.
• Answering, Resolving queries, and follow-up call questions.
• Preparing minutes of a meeting or call between client-team.
• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy.
• Foster a sense of urgency, professionalism, and execution that establishes a new level of expected customer service performance.
• Drive engagement for new and existing customers.
• Strategize and identify how the team can increase renewal rates and keep our churn rate near zero.
• Strategically expand our revenue in accounts through cross-sell and upsell
• Influence future lifetime value through higher service adoption, customer satisfaction and overall health scores

THE BEST CANDIDATES WILL HAVE

• Excellent interpersonal and writing skills
• Understand basics of business such as Profit and Loss, Margins and Value Propositions.
• Expertise in managing ground-level operations and handling teams (20-30 members at any given time)
• Strong communicator and good influencing skills, ability to drive a team effectively at all levels.
• Be an extremely good team player
• Strong organizational skills and detail orientation
• A high level of professionalism and positive work behavior.
• Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
• Ability to multi-task and perform effectively under pressure.
• Required to work cross-functionally within the organization and with external clients
• Self-directed and proven ability to work independently
• Strong analytical, and problem-solving skills
• Deep customer empathy.
• Ability to have difficult conversations with customers.
• Be familiar with Google Analytics, PPC, SEO, and various social media branding/marketing solutions. You don’t have to be an expert. We will train you aptly
• Strong knowledge of MS Office Suite