Key Account Manager

As an E-Commerce Business Associate, your role involves streamlining all e-commerce activities to provide a positive customer experience and drive business growth. Your primary responsibilities include managing online portals and e-commerce accounts of clients, responding to customer inquiries, and resolving client issues promptly. You will work closely with the E-Commerce Manager to plan promotional offers and discounts, aiming to retain long-term consumer relationships. Key Responsibilities: - Managing Online Portals of the clients - Manage online e-commerce accounts of clients - Respond to customer web inquiries and assist with product selection - Understand and address client problems effectively - Ensure timely resolution of client queries by providing necessary information or escalating the issue - Take accountability for assigned tasks Qualifications Required: - Excellent written and verbal communication skills - Proficiency in MS Office and relevant software - Strong organizational and time management skills - Ability to collaborate with other departments - Capable of handling multiple projects simultaneously - Build and maintain client relations,