Key Account Manager

Role Overview: The Account Manager will own day-to-day account engagement and account development across assigned international customers. The role combines relationship management, customer success, commercial coordination, opportunity identification, and sales enablement. The incumbent will work closely with the VP – Sales and cross-functional teams to strengthen customer engagement, protect recurring business, and create a qualified growth pipeline.

Mandatory Requirement:

• 3+ years of experience in Key Account Management, Client Relationship Management, Customer Success, or B2B technology sales.
• Experience managing international B2B customers; exposure to ERP, enterprise applications, SaaS, IT services, or software products is strongly preferred.
• Strong commercial acumen, executive communication, stakeholder management, and follow-through.
• Willingness and ability to work flexibly across client geographies, time zones, business cultures, and communication norms, based on the assigned client portfolio and business requirements.

Job Description:

• Account ownership and relationship management: Serve as a trusted point of contact for assigned accounts; build multi-level relationships with business, operational, procurement, and technology stakeholders.
• Customer success and account health: Monitor customer sentiment, adoption, engagement, satisfaction, open actions, risks, and service expectations; proactively address concerns and help strengthen retention.
• Account growth and expansion: Identify and qualify opportunities for renewals, upsell, cross-sell, new use cases, additional services, and portfolio expansion; coordinate next steps with the sales team.
• Account planning and pipeline management: Maintain account plans, stakeholder maps, opportunity trackers, growth hypotheses, forecasts, and action plans; keep CRM data complete, accurate, and current.
• Commercial coordination: Support proposals, quotations, statements of work, presentations, renewal discussions, and commercial negotiations in partnership with Sales, Finance, Delivery, and relevant subject matter experts.
• Cross-functional orchestration: Align Sales, Product, Implementation, Support, Managed Services, Finance, and other internal teams to drive timely responses, issue resolution, and a consistent customer experience.

Pay: ₹600,000.00 - ₹900,000.00 per year

Benefits:

• Flexible schedule
• Paid sick time
• Provident Fund

Work Location: In person