Key Account Manager

Key Account Manager (KAM)

• Client Relationship Management

• Serve as the primary point of contact for assigned key accounts.
• Build and maintain strong, long-term client relationships.
• Understand client needs, challenges, and objectives to deliver tailored solutions.

• Account Growth & Strategy

• Develop account strategies to drive revenue growth and client satisfaction.
• Identify upsell, cross-sell, and partnership opportunities.
• Prepare and present proposals, reports, and performance reviews to clients.

• Coordination & Delivery

• Work closely with internal teams (operations, marketing, creative, finance, etc.) to ensure timely and successful delivery of solutions.
• Manage project timelines, budgets, and client expectations.
• Resolve client issues and ensure smooth communication at all times.

• Performance & Reporting

• Track account performance and key metrics.
• Share insights with management for forecasting and business planning.
• Monitor competitors and market trends to keep clients ahead.

• 1-3 years of experience in key account management, client servicing, or business development.
• Proven track record of managing large or strategic accounts.
• Strong communication, negotiation, and presentation skills.
• Ability to build trust and long-term partnerships.
• Organized, detail-oriented, and comfortable managing multiple accounts.
• Proficiency in CRM tools, Excel, and reporting.