Junior Support Executive

As a Junior Support Executive at ZopSmart Technology, you will have the exciting opportunity to be part of our support team. This role is tailored for individuals who are at the beginning of their career journey, such as fresh graduates or interns, and possess a strong interest in technology. Your primary responsibility will be to assist customers in navigating our SaaS platform and resolving basic product-related queries efficiently. Your key responsibilities will include providing initial support to customers using our SaaS platform, guiding them through account setup, configuration, and ensuring smooth usage of the platform. You will be responsible for addressing customer queries through various channels like email, chat, or phone promptly and professionally. Additionally, you will collaborate with the senior support team or development team to escalate any technical issues that require further attention. Your contribution will also involve aiding in the development and maintenance of support documentation and FAQs to enhance customer experience. To excel in this role, you should be a fresh graduate or intern with a keen interest in customer service and technology. A fundamental understanding of online business setups or SaaS platforms will be advantageous. Strong communication skills, both written and verbal, are essential for effective interaction with customers and colleagues. A problem-solving mindset, coupled with a willingness to learn and adapt, will be beneficial in addressing customer needs efficiently. Candidates pursuing or possessing a Bachelor's degree in fields like BBM, BBA, BSc, Diploma, or related disciplines are encouraged to apply. If you are enthusiastic about embarking on a career that combines customer service and technology, and if you meet the requirements mentioned above, we invite you to join our dynamic team at ZopSmart Technology. Your dedication and contributions will play a vital role in enhancing our customer support services and ensuring customer satisfaction.,