You are eligible for this role if you are** - Graduate or above in CS or other Engineering/Computing streams. - 5+ years of experience in software development and programming, of which at least 1+ years should be in leading a team of developers. #### **You must have** - Good skills in Problem Solving, Analytical thinking, Data Structures and Algorithms. - Excellent hands-on coding in Java, Spring Boot, microservices, with crisp understanding of development process using Git and code reviews. - Excellent hands-on development using Databases (SQL/NoSQL), Caches and Event Driven Systems. - Hands-on development using CI, CD and Containerized applications in Cloud (Azure/Google Cloud/AWS). - Excellent communication skills, both written and verbal. - Team Player attitude with excellent skills to lead. #### **It will be nice if you have** - Passport to travel on need basis in a suitable environment. Better still if you have a valid US Business Visa. - Worked on high scale distributed systems. - Experience in running training and up-skilling camps.
Job Title: Enterprise Sales Specialist About Zopping Zopping is an omnichannel platform, focused on revolutionizing the retail sector. From small furniture shops to multinational retail chains, our solutions cater to a diverse range of customers. We specialize in developing cutting-edge technology including E-Commerce platforms, point-of-sale systems, Order Management Platforms, Automated Logistics Systems, and IOT Devices. Our team embraces new technologies like AR/VR, Artificial Intelligence, and Machine Learning, fostering a culture of learning and innovation. Responsibilities: 3+ years experience with SaaS sales and a strong interest in technology. Consultative high-value corporate acquisition. Able to suggest a solution as per the requirement of the customer. Networking and experience in enterprise sales. Large account selling experience, having demonstrated success in delivering on sales targets consistently. Excellent communications, confident and fast learner, enjoys selling and winning accounts. Required Skill Set: Enterprise Sales, Excellent hunting, door opening and Business Development skills. Ability to enter established accounts and get large orders. Excellent at relationship building, nurturing and maintaining contacts.
Work with one of the oldest and most experimentative retail commerce technology companies of India! Let's first tell you a bit about ourselves ZopSmart is a retail commerce technology leader helping large scale organizations transform their business operations by means of technology, enabling them to become the next disruptors and innovators, hitting the next million transactions and next billion of $ revenue. Weve grown at a CAGR of over 50% in the last 5 years! And all this while it ensures to keep the developer, exposure and learning oriented culture close at heart. Everyone is a developer (including the founders), everyone codes, everyone enjoys. About our workplace Work with a 250+ member team in Namma Bengaluru to solve challenges in retail commerce for companies across globe. Get a rich exposure to culture and technological innovations happening across geographical boundaries. Ensure you have a passport and get a chance to travel and experience the culture up-close in the customer country On a typical day you would Take the project ahead on the technical goals. Mentor the other relatively junior members of the team. Help in growing your team and other teams in the organization by participating in the Hiring activities. Ensure effective translation of customer requirements, and business needs to technical solutions. About your work and team You will work in a team of senior and junior Developers, helped by a Scrum Master to manage the agile ceremonies, working towards quarterly (rolling to annual) targets of the business for the Product and Business owners. The offshore and onshore Software Architects will help you and the team align your suggestions on the technical architectures you propose. You will report to the Engineering Manager Golang for regular professional growth. You are eligible for this role if you are Min. 5 year’s experience in the field of software development Experience mentoring juniors, ability to break down problem statement into smaller tasks for individuals to work on Experience working with Public Cloud providers like AWS, GCP, Azure. Knowledge of Docker, Kubernetes. Proficiency in GoLang, with bias towards TDD Good understanding of Datastores: RDBMS/ NoSQL Excellent communication skills (English), verbal and written Your responsibilities would include Leading the design and development of software applications in GoLang, ensuring high-quality code that is scalable, maintainable, and efficient. Collaborating with product managers, designers, and other stakeholders to define project requirements and timelines. Mentoring and coaching team members, providing technical guidance and support to ensure the team is delivering high-quality work. Conducting code reviews and providing feedback to ensure code quality and consistency. Identifying and addressing technical debt and other issues that impact the stability and scalability of the software. Staying up-to-date with the latest developments in Go Lang and related technologies, and incorporating this knowledge into the development process. Collaborating with other teams, such as DevOps and QA, to ensure seamless integration and deployment of software applications. Participating in the recruitment and on boarding of new team members. It will be nice if you have Experience working with Caching, Message Queues Hands on experience with other programming languages Understanding of DevOps tools and practices Valid US Business VISA
Role Overview We are seeking a Senior Customer Support Executive with 3to 5 years of experience in a SaaS or B2B tech environment. The ideal candidate will be the voice of our brand for our customersretail store ownerswho may not be tech-savvy. Youll be responsible for resolving customer queries, managing support tickets, leveraging CRM systems (primarily Zoho), and driving customer satisfaction with empathy, clarity, and ownership. This is a customer-facing role requiring hands-on experience with CRM tools, problem-solving skills, and a solid understanding of SaaS support dynamics. Key Responsibilities Act as the primary point of contact for customer queries across channels (phone, WhatsApp, email, CRM tickets). Handle escalated issues and provide quick, effective resolutions while maintaining high customer satisfaction. Use CRM tools (Zoho CRM or equivalent) to log, track, and manage all interactions and SLAs. Understand Zopping's platform deeply to provide accurate technical support and training to customers. Collaborate with internal product, engineering, and onboarding teams to relay customer feedback and follow up on open issues. Identify common customer pain points and suggest automation or process improvements. Create and maintain help guides, FAQs, and knowledge base content tailored for non-technical users. Participate in customer success initiatives and upsell/cross-sell opportunities through trust- building interactions. Requirements & Skills 35 years of experience in customer support, preferably in a SaaS or B2B tech environment. Proficiency in Zoho CRM, Freshdesk, HubSpot, or equivalent platforms. Strong communication skills in English and at least one regional Indian language (Kannada, Hindi, Tamil, or Telugu preferred). Comfortable dealing with non-tech-savvy customers, especially in traditional retail. Proven ability to manage high volumes of tickets with speed and empathy. Experience in handling escalations, conflict resolution, and following through until closure. Basic understanding of order management, digital payments, and e-commerce workflows is a plus. Strong organizational, analytical, and documentation skills. Bachelor's degree in any field (technical background preferred but not mandatory). What We Offer • Opportunity to be part of a growing startup solving real-world problems for Indian retailers. • Fast-paced environment with immense learning and ownership. • Collaborative and supportive team culture. • Competitive salary and performance-based growth path. Join Us If you're passionate about customer success, love solving problems, and want to help lakhs of retailers embrace digital, Zopping is the place for you.
About Zopping Zopping is a fast-growing SaaS company providing an end-to-end digital commerce platform for offline retailersfrom local grocery stores to fashion outlets and electronics showrooms. Our no-code, plug-and-play solution allows retailers to go digital effortlessly, manage their inventory, accept online payments, fulfill orders, and connect with customers in one integrated system. We are on a mission to simplify technology for every retailer in India. Role Overview We are seeking a Senior Customer Support Executive with 3–5 years of experience in a SaaS or B2B tech environment. The ideal candidate will be the voice of our brand for our customers—retail store owners—who may not be tech-savvy. You’ll be responsible for resolving customer queries, managing support tickets, leveraging CRM systems (primarily Zoho), and driving customer satisfaction with empathy, clarity, and ownership. This is a customer-facing role requiring hands-on experience with CRM tools, problem-solving skills, and a solid understanding of SaaS support dynamics. Key Responsibilities Act as the primary point of contact for customer queries across channels (phone, WhatsApp, email, CRM tickets). Handle escalated issues and provide quick, effective resolutions while maintaining high customer satisfaction. Use CRM tools (Zoho CRM or equivalent) to log, track, and manage all interactions and SLAs. Understand Zopping's platform deeply to provide accurate technical support and training to customers. Collaborate with internal product, engineering, and onboarding teams to relay customer feedback and follow up on open issues. Identify common customer pain points and suggest automation or process improvements. Create and maintain help guides, FAQs, and knowledge base content tailored for non-technical users. Participate in customer success initiatives and upsell/cross-sell opportunities through trust-building interactions. Requirements & Skills 3–5 years of experience in customer support, preferably in a SaaS or B2B tech environment . Proficiency in Zoho CRM , Freshdesk , HubSpot , or equivalent platforms. Strong communication skills in English and at least one regional Indian language (Kannada, Hindi, Tamil, or Telugu preferred). Comfortable dealing with non-tech-savvy customers , especially in traditional retail. Proven ability to manage high volumes of tickets with speed and empathy. Experience in handling escalations, conflict resolution, and following through until closure. Basic understanding of order management, digital payments, and e-commerce workflows is a plus. Strong organizational, analytical, and documentation skills. Bachelor's degree in any field (technical background preferred but not mandatory). What We Offer Opportunity to be part of a growing startup solving real-world problems for Indian retailers. Fast-paced environment with immense learning and ownership. Collaborative and supportive team culture. Competitive salary and performance-based growth path. Join Us If you're passionate about customer success, love solving problems, and want to help lakhs of retailers embrace digital, Zopping is the place for you .
ZopSmart is looking for SSDE Neo4j professionals to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes
Job Title: Enterprise Sales Specialist About Zopping Zopping is an omnichannel platform, focused on revolutionizing the retail sector. From small furniture shops to multinational retail chains, our solutions cater to a diverse range of customers. We specialize in developing cutting-edge technology including E-Commerce platforms, point-of-sale systems, Order Management Platforms, Automated Logistics Systems, and IOT Devices. Our team embraces new technologies like AR/VR, Artificial Intelligence, and Machine Learning, fostering a culture of learning and innovation. Responsibilities: 3+ years experience with SaaS sales and a strong interest in technology. Consultative high-value corporate acquisition. Able to suggest a solution as per the requirement of the customer. Networking and experience in enterprise sales. Large account selling experience, having demonstrated success in delivering on sales targets consistently. Excellent communications, confident and fast learner, enjoys selling and winning accounts. Required Skill Set: Enterprise Sales, Excellent hunting, door opening and Business Development skills. Ability to enter established accounts and get large orders. Excellent at relationship building, nurturing and maintaining contacts.
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