Junior Software Developer

Key Responsibilities

• Communicate clearly and effectively with users via electronic and in-person formats to understand and document technical issues.
• Troubleshoot and resolve user-reported problems by reproducing, diagnosing, and applying appropriate solutions.
• Provide exceptional customer service and maintain a user-first mindset in all interactions.
• Collaborate with cross-functional teams to support business operations and ensure service continuity.
• Administer and maintain business-critical applications, ensuring optimal performance and uptime.
• Document issues, resolutions, and procedures to build a robust knowledge base.
  

Required Skills

• Clear and Concise Communication: Ability to interact with users to understand and document technical issues effectively.
• Technical Troubleshooting: Skilled in diagnosing and resolving technical problems.
• Customer Service Orientation: Strong commitment to delivering excellent support experiences.
• Business Operations Understanding: Familiarity with telecom service delivery and support processes.
• Application Administration: Experience in managing and maintaining enterprise applications.
  

Other Skills (Nice To Have)

• Ability to work effectively with cross-functional teams and build strong relationships.
• Strong organizational skills with the ability to prioritize tasks and deliver high-quality work.
• Attention to detail with a focus on accuracy and precision.
  

Requirements

Skillsets Required

What We Offer

• Competitive salaries and comprehensive health benefits.
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• A supportive and inclusive work environment.
• Access to cutting-edge technology and tools.