Junior IT Support

Job Description

Job Summary: We are looking for a detail-oriented and proactive Junior Technical Support Executive to provide first-level support to users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The ideal candidate will have basic knowledge of computer systems, networking, and a willingness to learn and grow in a technical role. Key Responsibilities: Respond to user queries via phone, email, or ticketing system in a timely manner Troubleshoot and resolve basic hardware, software, and networking issues Assist in the installation, configuration, and maintenance of IT equipment (PCs, printers, routers, etc.) Log and track issues using helpdesk software Escalate complex problems to senior team members or vendors when necessary Provide support for basic IT tasks like password resets, account setup, and software updates Maintain documentation related to IT support and issue resolution Ensure adherence to company IT policies and data security protocols Requirements: Diploma or Bachelor's degree in Computer Science, IT, or a related field 0–2 years of experience in technical support or IT helpdesk Basic understanding of Windows OS, MS Office, networking, and email systems Good problem-solving and communication skills Ability to work independently and within a team Customer service-oriented mind-set. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Health insurance Internet reimbursement Paid sick time Provident Fund Shift: Fixed shift Work Days: Monday to Friday Experience: IT: 1 year (Required) Work Location: In person