Junior Data Analyst

Job Summary:
We are looking for a motivated and detail-oriented individual to join our team as a Customer Support & Call Quality Analyst.

The role involves listening to and reviewing recorded customer calls to evaluate service quality, compliance, and communication standards, as well as providing Level 1 non-technical support to customers.

Key Responsibilities:Listen to and evaluate recorded customer calls to assess quality, adherence to process, and communication effectiveness.Provide prompt and courteous Level 1 (non-technical) support for customer product-related queries.Document call findings, identify areas for improvement, and escalate quality issues if required.Ensure support interactions meet internal service standards and customer satisfaction goals.Communicate effectively in US English (both verbal and written).Maintain accurate records of interactions and evaluations.

Required Skills & Qualifications:
Any undergraduate degree.Excellent verbal and written communication skills in US English.Strong listening and analytical skills.Basic computer literacy and familiarity with office tools.Willingness to work in the 2:00 PM to 11:00 PM IST shift.Preferred Attributes:Prior experience in voice-based customer support or call quality analysis is a plus.Ability to handle multiple tasks and work in a fast-paced environment.Strong attention to detail and a customer-first mindset.