Junior Customer Support - Escalations

Role Overview: As a Shipping Escalations Associate at Poshmark, you will be responsible for resolving friction within the marketplace by addressing escalated customer issues with judgment and multiple considerations. Your role will focus on ensuring a great experience for buyers and sellers, making the marketplace efficient. This entry-level position requires you to work a Weekend schedule. Key Responsibilities: - Resolve complex and high-friction order-related issues, such as shipping problems and high-value items, balancing customer satisfaction with process efficiencies and margins - Evaluate lost package claims, identifying user mistakes, shipping carrier errors, and insurance fraud - Evolve processes and internal policies to enhance transaction resolution - Collaborate cross-functionally to detect and combat fraudulent behaviors Qualifications Required: - Bachelor's degree - Minimum one year of preferred customer service experience - Strong attention to detail, organizational skills, and analytical mindset - Passion for community and customer service with a strong work ethic - Excellent verbal and written communication skills - Ability to handle general support cases independently and provide input for process improvement - Patient, positive, and collaborative personality Additional Details: Poshmark is an Equal Opportunity Employer that values diversity and is dedicated to fostering an inclusive environment for all employees. Role Overview: As a Shipping Escalations Associate at Poshmark, you will be responsible for resolving friction within the marketplace by addressing escalated customer issues with judgment and multiple considerations. Your role will focus on ensuring a great experience for buyers and sellers, making the marketplace efficient. This entry-level position requires you to work a Weekend schedule. Key Responsibilities: - Resolve complex and high-friction order-related issues, such as shipping problems and high-value items, balancing customer satisfaction with process efficiencies and margins - Evaluate lost package claims, identifying user mistakes, shipping carrier errors, and insurance fraud - Evolve processes and internal policies to enhance transaction resolution - Collaborate cross-functionally to detect and combat fraudulent behaviors Qualifications Required: - Bachelor's degree - Minimum one year of preferred customer service experience - Strong attention to detail, organizational skills, and analytical mindset - Passion for community and customer service with a strong work ethic - Excellent verbal and written communication skills - Ability to handle general support cases independently and provide input for process improvement - Patient, positive, and collaborative personality Additional Details: Poshmark is an Equal Opportunity Employer that values diversity and is dedicated to fostering an inclusive environment for all employees.