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Junior Analyst CS - Ops

Junior Analyst CS - Ops

Razorpay

2 - 3 years

4 - 5 Lacs

Bengaluru

Posted:1 hour ago| Platform:

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Skills Required

Analytical skills Junior Analyst Loans Banking Management Customer Service Analyst Business banking Financial services Monitoring CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dynamic and experienced Customer Service Analyst to join our team. This role requires strong communication skills and attention to detail, analytical skills, and a good understanding of processes and policies.

Roles and Responsibilities:

Adhere to company standards for call / transaction handling, including call time, first-call resolution rates, and merchant satisfaction metrics.
Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
Keen attention to detail to execute transactions and proactive thinking.
Attention to detail and ability to analyze information accurately.
Strong problem-solving and decision-making skills.
Strong proficiency/ experience in handling merchants complaints and transaction requests through voice and email response processes.
Accurately document interactions in the CRM system.
Handle complaints and escalations professionally and effectively.
Adhere to all company policies, procedures, and regulatory requirements.
Identify and assess Merchant needs to achieve merchant satisfaction and deliver quality responses. Follow communication procedures and process guidelines.
Go the extra mile to engage with Merchants and aim at Merchant Delight
Mandatory Qualifications:

Minimum qualification -

Bachelors Degree
Minimum of 2 to 3 years of experience, preferably in the fintech or banking domain.
Experience in monitoring transactions and ensuring compliance with relevant regulations.
Excellent communication skills, both written and verbal.
Ability to multitask and manage time effectively.
Ability to work collaboratively in a team environment.
Knowledge of industry trends and best practices in fintech or banking preferable

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Razorpay

Software Development

Bangalore Karnataka

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Junior Analyst CS - Ops