Junior Academic Counsellor

Position : Junior Academic Counsellor

Location : Chengannur

Key Responsibilities / KRAs:

• Academic Counselling
• Advise students on course selection and academic planning.
• Explain academic policies, curriculum structure, and graduation requirements.
• Student Support & Engagement
• Conduct one-on-one or group counselling sessions.
• Assist students facing academic challenges and provide motivational support.
• Follow up with students to ensure ongoing engagement and academic success.
• Lead Generation & Conversion
• Generate and follow up on leads from inbound enquiries, referrals, and outreach.
• Counsel and guide prospective students toward enrollment.
• Maintain lead data and coordinate with admissions for conversions.
• Digital Marketing Support
• Collaborate with the marketing team to promote academic programs through digital channels.
• Support digital marketing campaigns via email, social media, and webinars.
• Assist in creating or sharing content for student engagement (blogs, posts, etc.).
• Participate in online student engagement activities like webinars or virtual fairs.
• Progress Monitoring & Reporting
• Track academic performance and progress of students.
• Maintain detailed records of counselling sessions and outcomes.
• Identify at-risk students and escalate to senior counsellors when necessary.
• Communication & Follow-ups
• Maintain timely communication with students and prospective leads via calls, emails, and chats.
• Address academic concerns and provide necessary guidance or referrals.
• Ensure regular follow-ups for lead nurturing and student retention.
• Administrative Support
• Coordinate schedules, documentation, and counselling logistics.
• Assist in planning and organizing orientation sessions and academic workshops.
• Collaboration & Teamwork
• Work closely with faculty, academic coordinators, admissions, and marketing teams.
• Participate in regular team meetings and staff development programs.

Key Performance Indicators (KPIs):

• Number of students counselled (weekly/monthly)
• Student satisfaction scores and feedback ratings
• Improvement in academic performance of counselled students
• Accuracy and timeliness of counselling records and documentation
• Response time to student queries and leads
• Participation in workshops, orientation programs, and student activities
• Contribution to student retention and engagement
• Number of leads generated and followed up
• Conversion rate of leads/enquiries to enrolled students
• Digital marketing campaign involvement (webinars, content support, social media posts)
• Engagement and traffic generated from digital outreach (e.g., webinar attendance, social media reach)
• Collaboration effectiveness with internal teams (academic, admissions, marketing)
• Teaching skills or experience in providing training is a strong plus

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person