Jr. Service and Support Engineer

Looking for Junior Profile in Support and Service multipal locations in India like Goa, Gujarat, Kerala

. Manage Installation and Commissioning activities at Customer site

• Researching technical issues and identify solutions to software and hardware issues

• Walking customers through solutions

• Reviewing product change requests raised by Customer at site

• Learning about product updates and new releases

• Contributing to product knowledge and helping make future technical support easier

• Developing expertise in the products that company manufactures and develops

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Asking customers targeted questions to quickly understand the root of the problem during remote support or telephonic support sessions

• Providing prompt and accurate feedback to customers

• Referring to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with Customer to ensure systems are fully functional after troubleshooting

• Prepare accurate and timely reports like MOM, Installation Report, Commissioning Report, Service Report etc.

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

• Maintain the daily activity reports