Jr . Customer Success

ProofHub

0 - 1 years

1 - 2 Lacs

chandigarh chandigarh india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm sales force lms

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Onboarding:
Assist in onboarding new customers, ensuring a seamless transition into using our products or services.
Customer Support:
Handle customer inquiries via email, phone, or chat, providing prompt and effective resolutions.
Product Training:
Gain in-depth knowledge of our products or services to guide customers on how to achieve their goals.
Customer Engagement:
Engage proactively with customers to collect feedback, understand objectives, and enhance their overall experience.
Account Management:
Work with Senior Customer Success Representatives and Account Managers to track customer health, maintain accounts, and identify upsell or cross-sell opportunities.
Documentation:
Record and maintain accurate data of customer interactions, issues, and feedback in the CRM system.
Customer Education:
Support the creation and delivery of educational materials, tutorials, or webinars to maximize product usage.
Feedback Loop:
Communicate customer insights and feedback to cross-functional teams such as Product Development and Sales for continuous improvement.

Qualifications:

Bachelor's degree in a relevant field preferred
Excellent written and verbal communication skills
Strong customer focus and passion for providing outstanding service
Quick learner with the ability to adapt to new technologies and tools
Strong analytical, problem-solving, and critical-thinking skills
Excellent organizational skills and attention to detail
Collaborative team player with a proactive attitude
Prior experience in customer service or support is an advantage

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