26 Jobs in Kumardungi

Achievement of given Assigned targets. Responsible for maintaining the conversions and Team Productivity. Should maintain the TAT for calling. Assisting the team on calls and train them. Maintain team discipline and keep attrition to a minimum. Show more Show less

Commissions Management Updating the commission’s structure and grid in coordination with the underwriting and actuarial team along with updating policy wise rates. Monitoring IRDA commissions by overseeing the payments being made to the intermediaries and brokers as per the IRDA compliance. Review MIS and data for IRDA purposes which is put together by the team on a monthly and quarterly basis. Preparation of Yearly report to be filed with the IRDA along with sharing certification to corporate agents with a summary of how much business is done with them and amount of commission paid. Attends to any escalations or complex queries that arise from agents or internal stakeholder with respect to commissions Campaigns and Incentives Management Design campaigns along with Channels Heads/Vertical Heads, recommend changes if needed Collaborating with business for designing the incentive schemes of various channels from the perspective of alignment to business objectives and budget, etc. Overseeing the campaign details and suggesting on the amount that can be looked at for the proposal. Performing an analysis of all the campaigns run for IMDs and the sharing reports with the respective stakeholders on payouts and benefits. Reviewing the payouts for the campaigns for IMDs and approving the same. Checking incentive payout details calculations and if the same is within the terms set by the scheme and getting the same reviewed by HR. Automation and process improvement Driving automation and process improvements for smooth commission and incentive payouts. Catering to internal and statutory auditors along with service tax auditor and IRDA auditors. Team Development Participates in monthly and quarterly reviews with function head and own team Participates in selection process to identify right talent for various positions within the team Identifies and creates development opportunities and helps in enhancing domain knowledge for team members Establishes individual performance expectations for the team and regularly review performance Mandatory Skills: Excel skills Strong Financial Knowledge Background Desirable Skills Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language. Education/Qualification: Graduate/ Post Graduate Show more Show less

Partner Digital Eco-System Integration & Management Understand partners digital eco-system & existing customer value lifecycle to identify business opportunities for sale of general insurance line of product. Create business requirement document based on the partners requirement for new product deployment on partners portal. Collaborate internally with various teams ( Operations team, IT team , Underwriting tam , legal & compliance team & product team ) to convert the business requirement for new product into deployment on partners digital eco-system ( website , mobile application ). Participate with partner on periodical basis discuss on IT concerns , policy issuance issues , changes in current line of product & capture the requirement for resolution by internal concerned team & provide status update to partner on development. Participate with partner to appraise on regulatory changes in existing product & ensure same is getting capture on partner digital eco-system by testing & sig-off from internal teams ( IT / Underwriting / Operations). Address the production system issues by doing root cause analysis & provide solution by identifying the right source for issue ( either at partners system or BAGIC systems ) & ensure the live systems are seamless for future policy issuance. Partner Relationship Management Conduct periodical meetings with partner to appraise on business target achievement & gap; understand the root cause of system / operational issues & ensure resolution by developing / providing solutions to assist partner in achieving targets. Capture business report / MIS requirement (float statements, claims register, premium reports, business gap report) from partner & co-ordinate with IT team to automate the requirement & flow to concerned partner teams. Participate with partner to understand training need of partner associates regards to various products & co-ordinate internally with training team to plan training roadmap for the training program. Provide resolution, by coordinating with internal teams ( underwriting / operations ) , for business not getting through on digital platform due to non adherence to auto underwriting norms & ensure policy issuance TAT is met. Revisit existing processes & identify opportunities to improve current SLA’s / TAT’s to better service standards. Customer Relationship Management Co-ordinate with internal operations team for the resolution of endorsement requests raised by customer with partner customer service team. Receive customer grievances / post policy issuance issues / claims issues from partner customer service team & co-ordinate with internal concerned teams ( claims / customer service / underwriting / operations / IT ) for resolution to customer & partner within TAT. Show more Show less

Product Development Solicits inputs/recommendations from the marketing teams regarding enhancement of existing products or development of new products. Research and build comprehensive analysis and business cases for developing new products with emphasis on market demands, strategic fit and profitability. Collaborates with internal teams such as underwriting, actuarial and legal to evaluate and execute on product initiatives for new and existing products. Drafts Product documents, BAP filing and correspondence to IRDAI queries, makes presentations to IRDAI as and when required Monitor the IRDA website for new circulars or guideline changes and communicate the same to the various business heads and also recommend product modifications if the circular warrants for the same. Analyze multiple data bases, institutional and retail marketplaces to identify market trends. Conducts gap analysis of existing BAGIC product portfolio. Review policy drafts thoroughly before submissions to IRDAI for filing. Compliance and Disclosures Maintain the databases of all products by collecting data from internal teams and submit reports to the IRDAI or internal audit teams as and when required. Monitor the Generic Contingency table and ensure all GCs are correctly mapped to IRDAI approved products. Creating product related disclosures and sending the same to IRDAI through compliance team and to other internal stakeholders. Conducts activities related to internal and external audit compliances. Monitor any product related communication for correctness and adherence to compliance before they are printed for external consumption. Support to Business Channels Monitor any product related communication for correctness and adherence to compliance before they are printed for external consumption. Participates in product discussions with prospective and existing business partners. Suggest Interim solutions wherever feasible for any urgent proposition requirement. Provide data or recommendations as per requests from other channels like Actuary, Operations, Finance etc. Team Management Establish individual performance expectations and regularly review performance of the team. Creates opportunities for the team to enhance technical knowledge to ensure capability exists for driving the channel. Periodically check team skill levels by randomly selecting topics from Technical sphere. Balanced Work allocation in the entire team (including) non-reportees Projects Driving various team projects as delegated by HOD Proactive modifications analysis based on regular changes in IRDAI regulations Record Keeping & Audit Maintenance of Historic records and Compliance with Satuatory and IRDAI audits Show more Show less

Creating and Publishing all MIS for Motor Deale and Motor Lob Generating Customized report for business decision Automation – Ensuring automation of MIS and Reports Incentive – Incentive Calculation on Monthly basis Getting approval from Finance and HR for Employees Incentive Automation testing for Anaplan for Incentive IMD/Sub IMD Mapping – Ensuring correct mapping of IMD and Sub Mapping of employees Campaign Management Creating campaign for IMD Creating campaign for IMDs/Dealer Publishing period update of campaign Publishing results of campaign Getting approval from Finance for Campaign Data Collection Coordination with Sales Team for Incentive mapping Coordination with Sales Team for campaign designing Audit Providing all the data to Audit team related to Campaign Providing data to Auditors for any other Audit Show more Show less

Compliance Advice Advice businesses and internal teams (underwriters, claims, products, etc.) on applicable regulatory framework from IRDAI compliance perspective. Almost every function of the Company is regulated by IRDAI through various regulations. Any wrong advice may lead to business loss and regulatory actions as well. IRDAI Regulates the Insurance Companies through almost more than 600 Circulars / Regulations / Guideline and Insurance Act. Reviewing the LRP projects from regulatory perspective and advising the verticals to ensure that the projects are in compliance with regulatory framework. Assisting business partners like Corporate Agents, Brokers, Web Aggregators in during their regulatory inspections, Guiding them on regulatory implications of their business plans, etc. Advising business on new business tie-ups, solicitation process, to ensure those are in compliance with regulatory framework. Advising and guiding Internal Audit Department on all compliance issues relating to their audit work. Compliance Management Implementation of compliance tool mapped to each Vertical with their respective compliances that need to be looked into. Ensuring that all legal updates are uploaded in the tool on timely basis. Overseeing reporting and updates in the compliance tool on timely basis. Ensuring compliance certificates are taken from all vertical heads on quarterly basis. Guiding the functions on corrective and preventive actions on gaps identified if any. Audit Management Coordinating with Statutory Auditors, Secretarial Auditors, Concurrent Auditors and IRMS Auditors Checking eligibility criteria for appointment of various auditors and advising management on the same. Ensuring Audit queries are solved within timelines. Reviewing the contracts / engagement letters with Auditors and other service providers and Management Representations to various auditors Show more Show less

Broker Acquisition Identify potential/high profile Broker/s as distribution partner/s and plan an approach for on-boarding and activating them to fulfill business requirements. Meeting and introducing BAGIC to brokers and formulating plan (in consultation with superiors) in achieving desired Broker as well as BAGIC revenue Recommend innovative campaign/s to kick start business and drive the desired result. Meeting Agents trough Open house/one to one meeting and hand holding the team during the process of recruitment. Broker relationship management Support existing Brokers by recommending focus areas to maximize revenue generated for BAGIC Drive and implement various initiatives, campaigns and activities to ensure that the desired LOB mix is generated from profitability perspective Organize structured periodic meeting to resolve service related issues and escalations. Liaise with finance team in ensuring that campaign budgets are approved and the payouts are processed timely. Operations management & review Periodically assess desired LOB mix broker wise and suggest best possible way to achieve them. Organize meetings within/with the team/s to understand challenges faced in terms of conversion at brokers and provide solutions. Put in place real time MIS & Reporting to ensure information available at all times on all performance or productivity parameters. Team Management & Development Identify and place right talent various positions within own team by participating in the recruitment process Communicate and establish individual performance parameters and expectation and review periodically Support team members in delivering their responsibilities in business as usual and resolve their concerns/ challenges, if any Show more Show less

Product Pricing and filing ﾧ Gathers data from various stakeholders and analyzes historical data/ risk parameters/ expected loss cost / loss ratio calculations/other metrics to assist in pricing of various products so as to maintain desired profitability for BAGIC ﾧ Responsible for analyzing inputs and deriving the pricing for tenders floated under government schemes ﾧ Responsible for analyzing inputs and deriving the pricing for retail products/large business quotes ﾧ Providing inputs on new (including revisions) product design and structure ﾧ Collaborating with concerned stakeholders such as underwriters, marketing, product development etc. with regards to the pricing and filing the same with IRDA. ﾧ Prepare technical documents related to pricing ﾧ Review all documents being signed by Appointed Actuary and then filed with IRDAI for accuracy and consistency. Portfolio Monitoring and Analysis ﾧ Analyze existing retail portfolio performance on key factors by creating KPI reports for the same ﾧ Creating specific reports as an when required by other stakeholders – UW/ Marketing/claims ﾧ Provide support w.r.t. profitability review, projections of experience and renewal decisions Analysis And Adhoc Requirements ﾧ Uses market data to carry out competitor analysis, trend analysis, and price benchmarking ﾧ Assist in the development of pricing/distribution tactics that maximize profitability for target volumes ﾧ Collaborate with the product development team in product filing ﾧ Assistance with logics for system development different products ﾧ Provide Support in a wide range of potential exercises relating to: analyzing the results and performance of products, reinsurance tenders, product development and other actuarial work. ﾧ Assist Fraud Investigation Team with logics to develop or improvise fraud detection models ﾧ Provide logics to MIS to ensure various stakeholders (UW/ claims/ marketing/product) get the reports they require ﾧ Analyse IIB data prepare reports and share it with Management/ various stakeholders Show more Show less

Claims operations On monthly basis, monitor key performance parameters such as – Claims settlement TAT Claim Settlement Ratio Efficiency ratio, etc.; Track deviations against set targets and identify reasons for deviations Closely monitor and control the high ageing open claims, including co-insurance claims Review the reserve revisions for Non Motor claims in the zone Enter into a discussion and negotiation with the surveyor and the client in order to obtain his consent and release payment accordingly To keep liaison with other departments Co-ordinate with Surveyor/Investigator Recommend head office to empanel service provider, after taking market feedback. Appoint appropriate surveyor and other service providers to carry out survey and assessment of loss, of reported claims. Monitor claims assessment and inspection conducted by surveyors in alignment with BAGIC’s claims guidelines Maintain effective professional relationship with all the service providers including surveyors. Claims Review and Approval Study the claim related files such as brief, mandatory documents, survey reports and team leader/member recommendations for approval/advice Review and approval of claims upto DOA for all Non Motor LOBs Review and approve the repudiation cases upto DOA Recommend claims above DOA to the superior/NHOD for approval/repudiation Team development Establish individual performance expectations for team members and regularly review their performance in discussions with superior/NHOD Conducting the need based training program for the development of the team members on all product and processes Mandatory Skills Experience of non-motor claims in insurance industry . Desirable Skills Past experience of corporate surveyor company Good communication skills. Flexible & adaptable to change. Well versed with MS Office. Should have good analytical and problem-solving skills. Should be aware of the Local language. Years Of Experience 6 to 10 years Education/Qualification Engineering Graduate or Cost Accountant / Chartered Accountant Insurance qualification - Fellowship/CII/MBA in Insurance Show more Show less

Define financial models & simulations for new opportunities/adjustments to existing models Assists in collaborating with the respective function/ department heads to discuss business performance and identify opportunities suitable for their business model Collaborate with FP&A team to simulate scenarios & business options basis analysis of monthly reports, profitability and productivity of all channels, locations, verticals and products to provide strategic inputs Financial Analysis & forecasting Work with unstructured and structured financial data to predict financial outcomes. Build fluid forecasting projections that account for what-if scenarios and unexpected cost changes. Combine short-term and long-term financial models to create profitable business models. Financial review Evaluate overall business financial health of existing LOB, Channels, geographies. Evaluate business ROI, Identify profit-making products and services, evaluate cost efficiencies of business units and departments, Budgeting, Forecasting. Assist in conducting profitability and cost-benefit analysis of business expansion opportunities based on new business partnerships, new products, geography or channel expansion through preparations of business simulations. Discuss with the key stakeholders on strategic inputs, basis conducted financial analysis, to support in decision making/ corrective action Planning & support Assists in engaging with business heads for providing support and timely guidance in decision making basis inferences derived from business analysis Contributes to short, medium and long term planning exercises collaborating with other consulting leads and business teams Present in internal, channel and external forums to explain & influence financial models adopted Document financial models and execution plans for internal teams, channels and regulatory filings Show more Show less

Business Development Responsible for constant recruitment of Intermediaries/ POSP/Insurance Consultants Responsible to drive business through Recruited Agent/POSP/Insurance Consultants to ensure his assigned targets on monthly/quarterly/half yearly/ yearly basis Training and development of Recruited Agents/POSP/Insurance Consultants to ensure they are fully equipped with company products, digital assets, compensation, market updates Plan and execute activities/strategies which can improve business To build a robust and profitable distribution of Agent/POSP/Insurance Consultants To build a roadmap to plan, achieve his target and achieve his target and expand by achieving his/her monthly/quarterly/half yearly/yearly. Business Review To implement sales strategy and ensure productivity of the agent/posp/insurance consultants/ To ensure consistency for agent/posp/insurance consultants Support and Service To ensure all support/service is rendered to the IMD/Customer by coordinating with Retail Central team and maintain good and fair relationship with the with the IMD Responsible to implement new changes/process implementation by organizing them Insure IMD/Customer complaints grievances gets resolved on within given timeline Distribution Built up Hiring and retaining IMD for working in Life Agency in General Insurance business from preferred market segment Set objectives, conduct reviews and provide constructive feedback on regular basis for performance improvement Show more Show less

Procurement Management Assists in collaborating with stakeholders on understanding their requirements, and suggesting recommendations in terms of vendor and other specifications that the business requires such as shortlisting products, collaterals for distribution within the organization etc. Assists in evaluating various vendors and negotiating with them for the best price. Engagement Management Coordinating with business to understand the requirements which are above a certain expense threshold for any specific travel/ meets/ conferences that are being organized. Reviewing the same and sharing the same with the pre-qualified vendors for both national and international travel requirements. Responsible for sharing the requirement with the vendor and scheduling the auction bid details. Assists in selecting the vendor post completion of last round of negotiation and sending the same for relevant approvals. MAJOR CHALLENGES Repetitive query management on the procurement policy Implementation of automated systems for tracking all requirements Stakeholder Management DECISIONS Assisting higher management for decisions regarding vendor finalization by providing them inputs on pricing, historic rates, market rates and SOW. INTERACTIONS Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Verticals within the organization for their specific requirements External Clients Roles you need to interact with outside the organization to enable success in your day to day work Vendors for negotiations DIMENSIONS Financial Dimensions Negotiating and finalizing requirements which are above the cost of 10 Lacs Other Dimensions Total Team Size: NA Number of Direct Reports: NA Number of Outsourced employees: NA SKILLS AND KNOWLEDGE Educational Qualifications Qualifications B.E Mechanical Work Experience 4-5 Years of Relevant Work Experience Technical Skills Negotiation Skills Show more Show less

Business Development Plan and execute activities/strategies which can improve business liaison with BACL team and source MDPP & Attachment products. Assist BACL partners in pitching products to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Cascading the channel's strategy and key focus areas for the achievement of set goals Ensure business meetings and increase the wallet share of our focused business LOB’s Service Orientation Engage with cross-functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday service and policy issuance etc. Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team; Ensure ease of process & approvals for partners by coordinating with internal Ops team Gather market information of potential partners, analyze partners’ profile and customer mix to identify the best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Support partners to on all service parameters Show more Show less

IT Development & Integration System Integration Responsibility Handling and Managing to book Business of 3438 Cr GWP for the Financial Year with Appr 28 Lakh NOP with 62 OEM Tie up and 3800/- NON-OEM IMD through IT integration and 33% of GWP Growth target for this Year for which systems needs to be monitored & IT development needs to be handled. Handling and Managing requirement of 62 OEM tie up. 25 Pvt Car Tie with Big Manufactures like Maruti, Hyundai KIA and premium Car Segment BMW, Mercedes, Audi, Porsche & Land rover ,16 TW tie up with Big Manufacture Like Hero, TVS, Royal Enfield ,13 CV tie up & 6 EW tie up New & Change Requirement – Webservice Integration OEM API – Policy Issuance Identifying Business Needs: Work closely with OEM & Internal stakeholders to understand their needs and identify areas for improvement within the Process Analyzing Processes: Analyzing existing business processes to identify inefficiencies and recommend solutions to enhance productivity and profitability. Documenting Requirements: Document preparation for business requirements and ensure they are clearly communicated to the technical teams. Development Monitoring -Encompasses the entire development lifecycle, from planning and development to deployment and operations. to track a real-time view of the status of applications services development, Business Requirements Document (BRD)- Creating a Business Requirements Document (BRD) with Project Scope -Clearly outline what the project will and will not include in align with business goals. User Acceptance Testing (UAT) -Define the scope, objectives, and criteria for UAT to the UAT team for Alpha Testing Β Testing. Feedback and UAT Sign-off: Collect feedback from users, fix any issues, and obtain formal approval for Production movement. NRCR Calls – Ensuring all New requirement calls are raised on time and share with IT for Development on time. UAT Delivery - Ensuring all UAT of New requirement calls are completed on time with minimal Error post deployment. Process, Product & Regulatory Training and Awareness -Ensure that all team members are aware of compliance requirements and their importance. Conducting virtual on the latest regulations changes updated in various Portals. Leverage Technology: Utilize tools and software that can help manage Business requirement to be ahead of competitor efficiently. These tools can streamline documentation, traceability, and reporting Claims Integration – Claims integration independent of policy journey is crucial for maintaining long-term business relationships with OEMs and enhancing customer satisfaction. It helps uphold the BAGIC brand image and increases business penetration at dealerships . OEM & EW – OME & EW Claims integration needs to be initiated for all OEM & EW partners in a Separate platform in coordination with Core Claims team. Need Assessment: Identifying, documenting, and managing the needs and requirements of OEM & EW partner to ensure the Claim integration project’s Project Oversight -Encompasses the entire development lifecycle, from planning and development to deployment and operations. to track a real-time view of the status of applications services development, Beta Testing -Define the scope, objectives, and criteria for UAT to the UAT team for Alpha Testing Β Testing. End User Testing: Collect feedback from users, fix any issues, and obtain formal approval for Production movement. Quality Assurance –Defect, Gap or need base Requirement details to be shared with Core IT on time for Development on time. Address Glitches – Validation testing of all requirement to be completed on time with minimal Error post deployment Maintaining System Availability and Stability –IT Digital Assets Accessible to OEM/Partner Managing System Stability of all IT digital assets accessible to OEM/Partner with more than 5 lakh of unique Transection happening monthly performance for 62 OEM tie up 25 Pvt Car Tie with Big Manufactures like Maruti, Hyundai KIA ,16 TW tie up with Big Manufacture Like Hero ,TVS ,Royal Enfield ,13 CV tie up & 6 EW tie up which resulted in booking of Business of 3438 Cr GWP for last Financial Year with 28 Lakh NOP with 33% Growth target for this Year which need to monitor that systems are up and running. Monitoring and Alerts: Implement monitoring tools to continuously track system performance and receive alerts for any anomalies. This helps in early detection and resolution of potential problems. Capacity Planning: Regularly assess and plan for future capacity needs to avoid performance bottlenecks. This includes scaling resources as needed to handle increased demand Monitoring network performance- Continuous monitoring of network performance is essential to detect and address issues promptly. This involves tracking traffic patterns, bandwidth usage, and identifying potential bottlenecks to ensure the network operates at its optimal capacity. Troubleshooting – Assist support team in Proficient troubleshooting to minimizes downtime and preserves network performance, directly impacting the productivity and success of an organization. Bug Calls - Identify the Issue and to gather as much information as possible about the bug. What are the symptoms? When does it occur? Are there any error messages? and develop a fix Sub channel Project Handling Motor Dealer has 5 Vertical – MIDS – Other NTU- TW – CV-Affinity and EW Mapped to Other NTU. Stakeholder Management - Engaging with stakeholders to align their expectations with project outcomes. Vision Setting: Defining the long-term vision and goals for each vertical in terms of process & system development. Innovation: Staying updated with the latest technology trends and integrating them into the projects as per Subvertical requirement. Process Optimization - Continuously evaluating and improving processes to enhance efficiency. Training and Development - Organizing training sessions to keep the team updated with the latest development in the various platform of policy issuance. System Development: Overseeing the development and implementation of the requirement given to IT and solutions. Project OEM IT Partner Vendor Management Handling Managing IT development vendors to ensure smooth operations and successful project outcomes. Documentation: Ensure integration document are well-documented, legally binding and Make sure contracts comply with relevant laws and regulations. Conflict Resolution: Address any issues or conflicts promptly to maintain Quick time fixation of the hiccups during development. Performance Monitoring: Define key performance indicators (KPIs) to measure vendor performance. Security: Ensure vendors adhere to your organization’s security policies and protocols to protect sensitive data. Process Optimization: Continuously evaluate and improve vendor management processes. Innovation - Encourage vendors to bring innovative solutions to the table & Explore new partners from time to time to bring in fresh perspectives. Contingency Planning: Making contingency plans in place to handle any disruptions in vendor services Audit & Analytics Compliance: Prepare and present impact analysis reports for proposed new technology initiatives for to the function head. Operational Audits: Prepare a root-cause analysis report for system issues that are highlighted. Fixation - Monitor the implementation of recommendations and ensure that corrective actions are taken. Data Analytics: Using analytical tools to identify patterns, anomalies, and trends in data Data Integrity: Ensuring the accuracy, completeness, and reliability of data processed by IT systems Regulatory Changes: Monitor and ensure compliance with regulatory requirements as stated by IRD. Manuals Preparation: Maintain clear documentation of processes, responsibilities, and workflows to avoid confusion Security: Evaluating the security measures in place to protect data and systems from unauthorized access and cyber threats Mentorship: Providing guidance and support to pan India subchannel team members, helping them to understand various platform of Policy issuance and process. Show more Show less

MIS – Creating and Publishing all MIS for Motor Deale and Motor Lob Generating Customized report for business decision Automation – Ensuring automation of MIS and Reports Incentive – Incentive Calculation on Monthly basis Getting approval from Finance and HR for Employees Incentive Automation testing for Anaplan for Incentive IMD/Sub IMD Mapping – Ensuring correct mapping of IMD and Sub Mapping of employees Campaign Management Creating campaign for IMD Creating campaign for IMDs/Dealer Publishing period update of campaign Publishing results of campaign Getting approval from Finance for Campaign Data Collection Coordination with Sales Team for Incentive mapping Coordination with Sales Team for campaign designing Audit Providing all the data to Audit team related to Campaign Providing data to Auditors for any other Audit Show more Show less

Principal Accountabilities Business Analysis : ﾧ Channel wise Health LOB data and analysis for Achievement against AOP target for all the retail channels. ﾧ Provide analysis on product mix , business mix , Sum insured Mix geography wise ﾧ Maintain Geography wise P& L and share with concern stakeholders ﾧ Publish Monthly Target Vs achievement metrics in terms of GWP , active agent , agent recruitment. ﾧ Publish Monthly business figures of Market insurer wise ﾧ Channel wise : Health Agent recruitment and activation report ﾧ Pay-out calculations monthly basis ﾧ Extremely good in MS Excel and Analysis UW and Claims Analysis : ﾧ UW Pendency report and TAT report ﾧ Channel wise Loss ratio analysis geography wise , IMD wise and product wise ﾧ Discuss actionable to control the loss ratio with channel head and business leaders Automation: ﾧ Automation of daily reports ﾧ Click sense automation as per business requirement Presentation ﾧ Coordinate with all channel for data points for LRP and AOP strategy making ﾧ Maintain management tracker and share with management on periodic basis Strategy ﾧ Explore profitable market and New town to enter, analysis on loss ratio and competition business model. ﾧ Benchmark with competition business strategy in terms of product, manpower, agent network ﾧ Share HR manpower data with NHOD grade wise to take decision in Hiring Show more Show less

Driving DEI Design company policies that reinforce diversity in the workplace, address all kinds of harassment and protect minority groups and women Train hiring managers and HR staff on how to select, manage, evaluate and retain diverse employees Revise and update all communication on our website, social media pages, job descriptions and internal documents to ensure we use non-discriminatory language Review our selection criteria to verify they’re objective and strictly job-related Recommend benefits packages that cater to all employees Measure and forecast diversity metrics Act as a consultant to underrepresented groups and make sure all voices are heard Organize trainings to boost employees’ communication abilities and team spirit Represent our company at various career events (like job fairs) Ensure compliance with state or country regulations on diversity and equity Executing Engagement to drive Productivity Design and maintain an effective employee engagement framework to support the goals and vision of our People Strategy and Operating Plan. Monitor employee engagement through Employee Surveys and design interventions that support teams across the business to meet engagement targets. Support Managers and colleagues through change initiatives including new Ways of Working, to ensure the concerns of colleagues are addressed and they feel fully supported. Work with the communications team to ensure our communications engage our diverse workforce, celebrate success and recognize and thank our colleagues. Introduce and deliver innovative and best practice solutions to continually increase employee engagement, taking into consideration the needs of all parts of the business. Work in collaboratively with the HR team to analyze onboarding and exit data, recommending and leading on intervention to address retention issues. Enhancing Employee Experience through various HR life cycles Drive the entire employee onboarding process and design from the centre with respect to induction and first 3 months touch points Revamp the existing classroom induction program to make it more effective both from an inductee as well as cost point of view Design and implement various touch points post classroom induction at regular intervals during the first 3 months of onboarding eg. Run the Buddy program, pulse survey etc. Maintain the induction calendar for Pune location with allocation of different HR employees as facilitators on a rotational basis Collaborate with the L&D team for content on induction to ensure updated content is available at all times Manage issues – calendar related, monitoring & auditing if the correct content is used, reporting issues to HR stakeholders for seamless onboarding Track the onboarding survey feedback score to check on employee experience and use feedback to make necessary changes in the process wherever possible Collaborate with HRBP team to ensure classroom inductions are run successfully and touch points happen regularly for new joinees at regular intervals Facilitate the completion of the manager checklist on success factors post joining of the employee Driving the Culture of Happiness and Fulfillment Assist with annual budget development. Prepare budgets and submit estimates for program costs as part of annual engagement planning exercise. Designing and communication of the SOP of Parivartan – employee welfare & engagement committee Ensuring and driving the formulating of the committee and active representation across locations Formulate a plan and calendar of engagement activities including festivities, themes, celebrations for the year as well as drive ad hoc engagements related to unplanned celebrations and festivities Address any escalations or queries routed to central team in HO from employees and zonal HR team on the engagement plan, budgets and calendar Analyze exit interview data to understand feedback of employee and identify opportunities for employee engagement to aid better retention of employees Drive Hobby clubs for the organization in collaboration with the larger Parivartan team – concept designing, help locations create hobby groups Track activities of the Hobby clubs to push for participation as well as keep in check governance of the same Share with the corporate communication team content on employee engagement activities for US newsletter (Internal) for every quarter Identification, selection and management of vendors with respect to annual Diwali gifts, Take inputs from HRBP what will do to address attrition and apply inputs to the overall engagement and recognition plan for the organization Carry out all such activities required to execute various employee engagement initiatives like sending exciting teasers/ mailers regarding the upcoming events, taking registrations, running pulse surveys etc. Rewards & Recognition Strategizing, designing, implementation and management of effective Recognition Programs to reward employee contributions and exceptional performance Based on the strategy and plan seek approval and budgets on the same Identify opportunities and implement recognition program for employees across the organization e.g. appreciation cards Communication, effective roll out and driving the reward schemes monthly/Quarterly and Yearly Assist in vetting the of CEO appreciation nominations Special Initiatives Communication & Influence – arrange for structured town halls, design, functional engagement, reports for the CEO, assist in closing open issues with function heads, make available dossiers of company wide information and drive this across all the functions of Company. Improving wellness initiatives – Support in designing, implementing, communicating and driving the Fitness physical wellness campaign for the company in collaboration with the CoE’s and HR Business Partner teams Communication, deciding the merchandize, vendor selection, announcing winners, driving adoption, analytics, social media and videos Creating new ecosystems – Design the execution plan including eligibility, projects to drive, governance framework, communication, implementation plan etc for the project Collaborate with the IT team to put together a platform for managing and implementing the projects Execute end to end in terms of team selection, alignment to projects and mentors and track progress to highlight issues in order to plan action around it Driving Social Impact Programs – Implement the employee social responsibility program end to end including selection of platform vendor, roll out of activities, communication, post roll out communication and reporting Show more Show less

Event Manager Event Planning -Conceptualise ,plan and execute events.Ensure seamless execution Vendor Management -Co-ordinate with vendors to ensure timely execution Budgeting -Manage event budgets ,ensuring costs are controlled and within allocated limits Team Management-Lead and coordinate event teams including vendors Marketing -Develop event marketing strategies and marketing support to banca channel for all marketing activities Logistics -Oversee event logistics Ideation of campaigns/events that align with the overall business objective of the organization ,this includes product awareness ,lead generation ,brand awareness and marketing collateral support to business channels to enable them to achieve their sales target Product Launch Requirement Proven experience in event management Good communication ,interpersonal & negotiation skills Ability to work under pressure Show more Show less

We are seeking a highly motivated and experienced Shared Services HR professional to join our team. Key Responsibility: - The ideal candidate will have a strong background in HR operations, process improvement, and vendor management. The Shared Services HR will be responsible for delivering HR services and support to our business units, ensuring consistent and high-quality service delivery. Manage and oversee the delivery of HR services, including but not limited to payroll, benefits administration, employee data management, and HR systems. Develop and implement HR processes and policies to ensure compliance with legal requirements and company standards. Partner with HR Business Partners to provide strategic guidance and support to business units for Off Boarding & On Boarding. Develop and manage HR metrics and reporting to measure the effectiveness of HR services and identify areas for improvement. Employee complete Lifecycle Onboarding to Offboarding process Ensuring employee onboarding process, TAT and following the SOPs Ensuring employee data is updated with respect to transfers, change in location and resignations & collaborate with zonal HR to ensure the centralized system is updated with the change. Ensuring all changes are updated to the payroll team e.g. CCA, joining bonus, special allowance etc. Generate employee letters for changes in location, role, CCA, experience, CAP letters, appointment letters and address escalations if any Ensuing employee offboarding process, TAT and following the SOPs Maintenance of SAP SF masters Ensuring Payroll inputs are updated, and TAT is followed Educational Qualifications Graduate with specialization in labour compliance. MSW would be preferred. 3+ years’ experience – HR operation and labour compliance Skills: Knowledge of labour law and labour compliance, thorough knowledge of policies, able to interact and coordinate with stakeholders and manage tricky situations Show more Show less

Technically sound and well versed with provisions of Income-tax Act, 1961 Responsible for monthly computation and payment of TDS Preparing and timely filing of quarterly TDS returns Support on drafting of response to notices / queries from tax authorities Process designing, standardisation and improvement initiatives Proficient in MS-Excel Show more Show less

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines Show more Show less

Data Lead Actionable Insights: - To gather, analyze, and compile data that is needed to identify trends and patterns across the organization. Supervise various Trend Analysis conducted by the team and ensure that reports are sent to all the stakeholders in a timely manner so as to aid business decision making. To understand and seek various business input from actuarial, analytics and FPNA to analyze fresh/renewal profitable opportunities. Data Driven innovations to be dough tailed into specific meaningful projects with clear deliverables and timelines in collaboration with various functions and Project Management team. Identifying Data opportunities and convert into company level projects with estimated impact. Implementation of Major projects across organization which involve innovation of tech and services via Gen AI to bring process ease, efficiency and conversions across organization. Data Management: - To Maintain data across company level for various reviews managed at CEO level. To provide insightful information and presentation for all CEO presentations for Board level and channel partner level Data Analytics and dashboards for CEO office on regular basis to track various trends. Project Tracking: - Data related project tracking across the organization in coordination with various functions like FPNA, Analytics, IT MIS and Ops Data Enrichment and KYC status update tracking thereby providing input to CEO in periodic review. To Track projects like Unique Customer Identification Code (UCIC) and BAGIC Customer ID (BCID) tracking To improve data health by implementing a consistent bureau scrub tracker across organization level to enable data monetization. Data Governance and Data Monetization: - To enforce data practices internally as per changing regulatory policies in the enterprise and meet compliance requirements. To identify, assess, and resolve data quality issues, and ensure data consistency and accuracy. To enable channels to monetize data with under used / not utilize data. To enable channels with sufficient data opportunities for cross sell/ upsell and win back while collaborating with customer loyalty team. Team Management Participate in recruitment process to identify right talent for various positions within the business reporting team Establish individual performance expectations and regularly review individual performance of each team member and motivate them to give their best. Train and support team members in delivering their day-to day responsibilities and resolve their concerns/ challenges, if any Show more Show less

Risk Assessment and Underwriting Review technical proposals received from various retail and corporate customers so as to ensure risk undertaken is as per guidelines. Evaluate proposal thoroughly considering past claims/cases and assess conformance with the set underwriting guidelines; seek more information on proposals, customers, if required. Conduct 360 degree review of risks along with any associated loss ratio; set standard terms and conditions for the proposal Arrive at the quotes; discuss the same with the superior, if required; provide clarifications to the customer / relationship manager / intermediary , if required Scrutinize the proposals received and assess adherence to the norms, guidelines and if the premium considered is correct and accounts for associated risk; share the information with the National Head, if there is a deviation Review and revise Underwriting guidelines and SOPs, on an annual basis. Premium Growth and Audits Visit the locations and meet major IMDs; understand problem areas and issues / concerns Provide guidance, if required and resolve any issues / concerns from IMDs Clarify organization guidelines, premium calculation and probable risks which should be accounted for when arriving at the premium rates for policy issuances; share business understanding, past cases and spread awareness within the team on risk assessment and mitigation Conduct sample audits across the zones to check for non-adherence to company guidelines; seek clarifications from the team and draft the report; share the report with the National Head Face internal and external (IRDA) audit while ensuring all audit requirements are fulfilled in a timely and effective manner. Take corrective actions in collaboration with NHOD as per audit findings. Projects / Special Initiatives Take up special projects / initiatives to strengthen the organizational processes, systems and governance systems. Collaborate with different teams to provide them the perspective from the technical (underwriting) perspective including challenges faced real-time with agents / IMDs; provide inputs on improving functionality as well reduce workload in repetitive tasks Collaborate with Product Development Team for new product filing and revisions in existing products for the LOB. Work with teams to ensure all underwriting guidelines / norms / calculators are properly built-in; conduct simulations across test cases and ensure that everything is in line with the set expectations Present the new (or modified) functionality to the relevant stakeholders; seek feedback and incorporate the same to strengthen the system for users Drive implementation or launch of the new functionality (or modified) / system and ensure a streamlined deployment; provide training to underwriting teams / IMDs on utilizing the same to deliver business for the organization Product Training Drive implementation of various training efforts in case of new / existing product launch in terms of premium calculation; product nuances, etc.; clarify doubts and resolve concerns, if any Assess areas of improvement amongst the IMDs and provide effective training to them; address development issues / concerns and enable them to drive sales for the organization in an effective manner Training Content Development for various training programs to be conducted internally and externally. Data Analysis Analyze the growth achieved across zones and whether the loss ratio is controlled across zones Identify areas requiring special attention Chart out insights from the data Share the analysis report with the National Head and other relevant stakeholders regularly Reinsurance and Co-insurance for Liability LOB Arrange Facultative Reinsurance to maximize the business while ensuring effective risk transfer. Also, ensure complete, compliant & timely risk placements through RI brokers and Reinsurers. Ensure timely Reinsurance Bordereau submission, so as to be compliant with Treaty Guidelines. Maintain Single Risk Report as per guidelines stated by the Treaty Leader (compliance). Claims Review Prepare reports for specific complex claims so as to enable Claims to take the right decision wrt Claims Payment. Risk Assessment and Underwriting Review technical proposals received from various retail and corporate customers so as to ensure risk undertaken is as per guidelines. Evaluate proposal thoroughly considering past claims/cases and assess conformance with the set underwriting guidelines; seek more information on proposals, customers, if required. Conduct 360 degree review of risks along with any associated loss ratio; set standard terms and conditions for the proposal Arrive at the quotes; discuss the same with the superior, if required; provide clarifications to the customer / relationship manager / intermediary , if required Scrutinize the proposals received and assess adherence to the norms, guidelines and if the premium considered is correct and accounts for associated risk; share the information with the National Head, if there is a deviation Review and revise Underwriting guidelines and SOPs, on an annual basis. Premium Growth and Audits Visit the locations and meet major IMDs; understand problem areas and issues / concerns Provide guidance, if required and resolve any issues / concerns from IMDs Clarify organization guidelines, premium calculation and probable risks which should be accounted for when arriving at the premium rates for policy issuances; share business understanding, past cases and spread awareness within the team on risk assessment and mitigation Conduct sample audits across the zones to check for non-adherence to company guidelines; seek clarifications from the team and draft the report; share the report with the National Head Face internal and external (IRDA) audit while ensuring all audit requirements are fulfilled in a timely and effective manner. Take corrective actions in collaboration with NHOD as per audit findings. Projects / Special Initiatives Take up special projects / initiatives to strengthen the organizational processes, systems and governance systems. Collaborate with different teams to provide them the perspective from the technical (underwriting) perspective including challenges faced real-time with agents / IMDs; provide inputs on improving functionality as well reduce workload in repetitive tasks Collaborate with Product Development Team for new product filing and revisions in existing products for the LOB. Work with teams to ensure all underwriting guidelines / norms / calculators are properly built-in; conduct simulations across test cases and ensure that everything is in line with the set expectations Present the new (or modified) functionality to the relevant stakeholders; seek feedback and incorporate the same to strengthen the system for users Drive implementation or launch of the new functionality (or modified) / system and ensure a streamlined deployment; provide training to underwriting teams / IMDs on utilizing the same to deliver business for the organization Product Training Drive implementation of various training efforts in case of new / existing product launch in terms of premium calculation; product nuances, etc.; clarify doubts and resolve concerns, if any Assess areas of improvement amongst the IMDs and provide effective training to them; address development issues / concerns and enable them to drive sales for the organization in an effective manner Training Content Development for various training programs to be conducted internally and externally. Data Analysis Analyze the growth achieved across zones and whether the loss ratio is controlled across zones Identify areas requiring special attention Chart out insights from the data Share the analysis report with the National Head and other relevant stakeholders regularly Reinsurance and Co-insurance for Liability LOB Arrange Facultative Reinsurance to maximize the business while ensuring effective risk transfer. Also, ensure complete, compliant & timely risk placements through RI brokers and Reinsurers. Ensure timely Reinsurance Bordereau submission, so as to be compliant with Treaty Guidelines. Maintain Single Risk Report as per guidelines stated by the Treaty Leader (compliance). Claims Review Prepare reports for specific complex claims so as to enable Claims to take the right decision wrt Claims Payment. Show more Show less

Job Purpose To lead and support the legal functions of our Surety Bond Insurance vertical. The role demands expertise in drafting and vetting indemnity agreements, surety bonds, and related legal documentation, with a keen focus on execution, enforcement, and recovery aspects. The candidate will play a pivotal role in finalizing surety insurance bond and allied agreements, conducting legal due diligence, managing external legal counsel, advising on litigation / arbitration strategies, and ensuring compliance with regulatory and contractual obligations. Principal Accountabilities Legal Drafting, Vetting & Negotiation: Draft, vet, advise, and negotiate various legal documents including indemnity agreements, surety bonds, counter indemnities, and related instruments in collaboration with Corp Legal Customize and standardize legal templates in accordance with business and regulatory requirements ensuring that all terms are clearly defined and legally enforceable. Review transactional documents relating to non-fund-based facilities and financial guarantees. Legal Due Diligence & Underwriting Support: Conduct and/or advise on legal due diligence of contractors, obligors, and project documents prior to issuance of surety bonds. Review contracts and project agreements to identify potential legal risks that could impact the Insurer’s obligations or recovery rights. Enforcement & Recovery: Advise on enforcement actions under surety bonds, including invocation, subrogation, and recovery processes. Draft and legal notices, demand letters, recovery notices, and other enforcement communications. Initiate and oversee arbitration, civil litigation, and recovery proceedings against defaulting parties under issued surety bonds. This will finally route through Corp Legal Legal Proceedings & Coordination: Liaise with arbitrators, external counsel, law firms, and recovery agents for ongoing and proposed legal actions. Prepare case briefs, monitor litigation progress, and provide timely legal input to stakeholders. Regulatory & Compliance Advisory: Ensure compliance with IRDAI Surety Guidelines, Master Circulars, and other applicable legal and regulatory frameworks. Cross-functional Collaboration Co-ordinate and work closely with other departments including underwriting, claims, finance, Corporate Legal, sales and operations teams to align legal documentation with business goals. Provide legal support for risk assessments, internal approvals, and audit-related documentation. Show more Show less

Team Management Participate in recruitment process to identify the right talent within the function. Guide and direct the team in efficiently achieving their targets. Establish individual performance expectations and regularly review individual performance of the team. Identify and create development opportunities for team members to enhance functional knowledge. Non Motor Claims and Network Management Implement Claims SOP within the team and service network and ensure adherence of the same. Claims forecasting and workload distribution within the team and service providers based on claims volume, seasonality and ASP skill sets Claim processing an monitoring day to day claims activities and ensure claim settlement as per agreed TAT Guide and direct the team member in handling critical claims. Implement reports/MIS for daily/weekly/monthly claims monitoring. Participate/lead clients review meetings as and when required. ACS Control and Loss Minimization Monitor the ACS and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs to control repair cost and reduce repeat repairs. Plug the process gaps if identified by conducting frequent claims audits/ASP audits and minimize the leakages. Implement Salvage Management SOP and drive salvage collection processes on monthly basis. Guide and direct the team member by handling critical claims. Implement Service Provider Performance Matrix, monthly review and implement corrective actions as and when required. Customer grievance management Ensure customer grievance to be addressed at topmost priority and resolve the same within the set TAT laid down by department/organization. Resolve critical complaints by handholding the team member and interacting with stakeholders like customer/ASP/CFU team etc. Training and Skill Development Conduct periodic training sessions for claims team, CFU team and ASPs Study best practices adopted by competitors/TPAs and discuss the same with superiors Show more Show less