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1.0 - 3.0 years
1 - 4 Lacs
Ernakulam, Kottayam, Chennai
Work from Office
Role & responsibilities Achieve primary and secondary sales targets for the assigned headquarters (HQ) including volume, product-wise, and group-wise targets . Develop and maintain an updated customer and distributor database within the assigned territory. Conduct product demonstrations and application support as and when required. Ensure regular visits to customers, labs, and distributors to promote company products. Procure orders and ensure timely collection of payments from distributors. Coordinate with C&F agents to ensure smooth order flow and timely delivery. Maintain adequate product stock levels with channel partners. Ensure timely reporting and claim submissions in line with company policies. Build and sustain healthy business relationships with key customers and stakeholders. Assist the Team Leader in implementing marketing strategies, conducting surveys , and gathering market intelligence. Keep a close watch on competitor activities , schemes, pricing, and share relevant updates with management. Provide post-sales support and ensure a high level of customer satisfaction. Preferred candidate profile Candidate Profile Diagnostic Specialist We are looking for a dynamic and results-driven individual with a background in Life Sciences or Medical Laboratory Technology who is passionate about building a career in diagnostic sales. The ideal candidate should have 1–2 years of experience in IVD or diagnostic product sales and a strong understanding of primary and secondary sales . The candidate must be self-motivated, target-oriented , and capable of managing customer and distributor relationships within the assigned territory. Strong communication, interpersonal, and coordination skills are essential to succeed in this role. Prior experience in promoting diagnostic reagents or instruments will be an added advantage. This role requires frequent field visits , customer demos, timely reporting, and active involvement in market feedback and competitor tracking. Ideal Candidate Should Have: 1–2 years of sales experience in diagnostics, medical devices, or IVD industry Educational background: B.Sc in Life Sciences / Microbiology / Biochemistry or DMLT Proven ability to meet sales targets and develop customer base Good communication and negotiation skills Willingness to travel within assigned HQ/region Strong focus on timely reporting and distributor coordination
Posted 7 hours ago
0.0 - 4.0 years
0 Lacs
kottayam, kerala
On-site
As a Sales Trainee at Backwater Ripples, you will undergo comprehensive training to develop the skills and knowledge necessary for a successful career in resort sales. You will work closely with the sales team, learning about the resort's offerings, and contributing to the overall sales and revenue objectives. You will participate in a structured training program to gain a deep understanding of the resort's products, services, and sales strategies. Additionally, you will learn about the resort's facilities, amenities, and unique selling points, and develop proficiency in using sales and customer relationship management (CRM) tools. Your responsibilities will include assisting the sales team in creating and maintaining sales materials, presentations, and proposals. You will collaborate with team members to prepare for client meetings, site visits, and sales presentations, and attend sales meetings and training sessions to enhance product knowledge and sales techniques. Interacting with potential clients to understand their needs and preferences will be a crucial part of your role. You will provide information about the resort's offerings, address customer inquiries, and work towards building and maintaining positive relationships with clients. In terms of administrative tasks, you will assist in maintaining accurate and up-to-date customer databases, prepare reports on sales activities, market trends, and customer feedback, and handle administrative tasks as assigned by the sales manager. Your goal will be to work towards achieving individual and team sales targets and contribute to the development and execution of sales strategies to maximize revenue. You must be an MBA Graduate with strong interpersonal and communication skills, enthusiastic, goal-oriented, and passionate about sales. Additionally, you should have the ability to work in a fast-paced environment, adapt to changing priorities, possess basic knowledge of sales techniques and customer service principles, and proficiency in Microsoft Office. This is a full-time position with a day shift schedule and the preferred education requirement is a Master's degree. The work location is in person at Backwater Ripples Pvt Ltd.,
Posted 11 hours ago
0.0 - 4.0 years
0 Lacs
kottayam, kerala
On-site
As a part of this role, you will be responsible for finding, screening, and shortlisting candidates according to the specific requirements of our clients. This involves closely matching candidate profiles with the job descriptions provided by our clients to ensure a high level of suitability and alignment. The job type for this position is full-time and is suitable for freshers who are looking to kick-start their career in recruitment. In addition to the regular compensation package, there is also a yearly bonus included as part of the benefits for this position. The work location for this role is in person, which requires physical presence at the designated office location for carrying out the recruitment activities effectively.,
Posted 12 hours ago
1.0 - 5.0 years
0 - 0 Lacs
kottayam, kerala
On-site
As an Equity Dealer, you will be responsible for leveraging your 1 year of experience in the stock market and broking, specifically in the capital market as an equity dealer or equity sales. The location for this position is in Kottayam with a CTC of 4-5LPA. It is mandatory to have NISM certification. If you are interested in this opportunity, please send your resume to shalini@veboticsindia.com.,
Posted 14 hours ago
2.0 - 6.0 years
0 Lacs
kottayam, kerala
On-site
This is a full-time on-site role as a Quality Executive at Marsleeva medicity pala located in Kottayam. As a Quality Executive, you will be responsible for overseeing and implementing quality assurance procedures. Your main duties will include ensuring compliance with regulatory standards and driving continuous improvement initiatives within the organization. To excel in this role, you should have a strong understanding of quality management systems and regulatory requirements. Your excellent analytical and problem-solving skills will be key in identifying areas for improvement. Effective communication and interpersonal abilities are essential for collaborating with team members and stakeholders. Attention to detail and organizational skills are crucial for maintaining high-quality standards. You should be able to work independently while also contributing effectively in a team environment. A master's degree in a related field will be advantageous in performing the responsibilities of this role effectively.,
Posted 17 hours ago
2.0 - 6.0 years
0 Lacs
kottayam, kerala
On-site
You will be joining Eduworld International as a Study Abroad Advisor in Kottayam. In this full-time on-site role, you will play a crucial part in guiding and supporting students who are looking to pursue their studies overseas. Your daily responsibilities will revolve around educational consulting, communicating with students, managing visa procedures, and delivering expert advisory services. To excel in this role, you must possess strong educational consulting and consulting skills, along with excellent communication and interpersonal abilities. Experience in handling visas and a good understanding of study abroad processes will be key. Your organizational and multitasking skills will be put to the test, and your ability to collaborate effectively within a team environment is essential. Ideally, you should hold a Bachelor's degree in Education, Counseling, or a related field. While previous experience in a similar role is advantageous, it is not mandatory. Join us at Eduworld International and be a part of our mission to guide students towards successful placements and academic satisfaction.,
Posted 17 hours ago
2.0 - 6.0 years
0 Lacs
kottayam, kerala
On-site
We are looking for an experienced hospitality professional to join our team as a Trainer and Educator in our hospitality program. The ideal candidate should possess a strong background in the industry and have previous teaching experience. Your primary responsibilities will include training and teaching hospitality courses such as hotel operations, food and beverage management, and customer service. You will be responsible for developing and delivering engaging training sessions, conducting workshops, seminars, and demonstrations, as well as evaluating student performance and providing feedback. In addition to teaching, you will contribute to curriculum development and revision to ensure alignment with industry standards and accreditation requirements. You will also have the opportunity to collaborate with hospitality organizations to establish partnerships for internships and job placements, as well as engage with industry experts for guest lectures and workshops. As a mentor and advisor, you will provide academic and professional guidance to students, fostering industry connections and networking opportunities to enhance their learning experience. To be considered for this role, you should have a Bachelor's or Master's degree in Hospitality Management or a related field, with a minimum of 2 years of industry experience in hospitality, including hotel, restaurant, or event management. Teaching experience in hospitality education is preferred, along with a strong knowledge of hospitality operations, management, and industry trends. Excellent communication, interpersonal, and leadership skills are essential for this position. Preferred qualifications include certification in hospitality (CHIA, CHT, etc.), experience with adult learning principles and instructional design, familiarity with accreditation standards (e.g., ACHE, ACP), and a research and publication record in hospitality management. This is a full-time position with a day shift schedule located in Kottayam, Kerala. The ability to commute or relocate to the area is preferred. A Diploma in a related field is preferred for education requirements, with at least 1 year of teaching experience and a total of 1 year of work experience preferred. Proficiency in English is preferred for this role, and the work location is in person.,
Posted 18 hours ago
1.0 - 5.0 years
0 Lacs
kottayam, kerala
On-site
You are urgently required for the position of Sales Officer at Ind Orison Pvt Ltd. The company is looking to fill this position in Alappey, Kottayam, Ernakulam, Malapuram, and Thrissur locations. The salary offered is the best in the industry. This is a permanent job opportunity with benefits including Provident Fund and a performance bonus. The working schedule for this position is from Monday to Friday. The ideal candidate should have at least a Higher Secondary (12th Pass) education. Previous experience in business development for 3 years is required, with a total work experience of 1 year preferred. Proficiency in Malayalam is preferred for this role. The work location for this position is in person. Interested candidates can contact the company at 8129499771.,
Posted 18 hours ago
2.0 - 6.0 years
0 Lacs
kottayam, kerala
On-site
You should have at least two years of experience in producing high-quality video content efficiently using Final Cut Pro (FCP) workstations. This includes editing videos to meet professional standards and ensuring they are ready for broadcast in a timely manner. As a full-time employee, you will be expected to work in rotational shifts at the designated work location. Your responsibilities will primarily involve creating compelling videos that align with the organization's objectives and meet industry standards. Your proficiency in using FCP workstations will be crucial in ensuring the smooth and timely delivery of video content.,
Posted 19 hours ago
0.0 - 4.0 years
0 Lacs
kottayam, kerala
On-site
The position requires an aptitude for laboratory bench work. You should have hands-on expertise in molecular biology experimental procedures. As a successful candidate, you will be responsible for performing nucleic acid isolations (manual and automated), quality and quantity analyses, Next-Generation Sequencing (NGS) library preparations, and the development of new genomics-based assays. Essential Qualifications, Experiences, and Skills: - A Masters or Bachelors degree in any life sciences discipline is required. - You should have hands-on experience in basic molecular biology techniques. - A strong aptitude for laboratory work and attention to detail are essential qualities. - Basic IT skills are necessary, including familiarity with Microsoft Office, especially Excel. - Ability to maintain accurate records of laboratory work. - A willingness to learn and a cooperative attitude as a team player are important attributes. Desirable Experiences and Skills: - Hands-on experience in NGS library preparation is desirable. - Prior work experience in the Industry will be advantageous. - A good understanding of Illumina NGS technology is a plus. - Experience in the lab accreditation processes like NABL, etc., will be beneficial. This is a full-time position with health insurance benefits. The work location is in person.,
Posted 19 hours ago
3.0 - 7.0 years
0 Lacs
kottayam, kerala
On-site
The Welding Supervisor position at our company in Kottayam is a full-time on-site role that involves overseeing the welding team, ensuring high-quality welding work, offering technical guidance, and promoting a safe work environment for all team members. The ideal candidate for this role should be proficient in ARC welding techniques, have prior experience in supervising a team of welders and coordinating welding projects, possess knowledge of welding safety protocols and regulations, demonstrate strong communication and leadership skills, and hold a certification in welding. If you meet these qualifications and are passionate about welding, this role offers an exciting opportunity to lead a team, contribute to successful welding projects, and ensure a safe and efficient work environment.,
Posted 20 hours ago
0 years
0 Lacs
Kottayam, Kerala, India
On-site
Job Title:Psychiatrist Branch Name:CP, Kottayam Qualification:MBBS/MD/DPM Experience :0-1 Location:KOTTYAM Employment Type: Full time Department:Community Psychiatry Requirements Early developmental screening knowledge Assessment & evaluation skills (motor, cognitive, sensory) Intervention planning for at-risk individuals Patient and family education Strong observation & analytical skills Documentation & reporting (EMR use) Interdisciplinary teamwork Communication & counseling skills Adaptability & cultural sensitivity Knowledge of referral systems & community resources
Posted 22 hours ago
1.0 - 6.0 years
2 - 3 Lacs
Kottayam
Work from Office
Role & responsibilities 1. Perform and maintain daily opening and closing procedures. To welcome & Assist Customer on their arrival in centre. 2. Take down customers details and information. (Forms and official Templates to be filled). Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation). 3. Attending calls- Receiving, and responding, transferring calls to appropriate departments, providing full. information, and support to the caller. Maintaining walk inn register and admin registers. 4. Preparation of database of Client contacts and updating. Filling papers/bills and important documents. Opening and closing of the clinic operations. Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register 5. Coordinating with different Departments of the companies. Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses). Housekeeping of office. Supervising Office Assistant & House Keeping Staff. 6. Supervise audio/visual equipment and make sure the equipment room are set up appropriately. Supervise if the office equipments are working in order like fax m/c, printer, PABX system etc. 7. Should have all the maintenance staff contact number Organized and in order. Vendor management for stationers, travel agents, courier agents, and all allied third-party service providers. 8. To arrange for food and beverages for the senior management guests & dignitaries, on case to case basis, after seeking the appropriate approval. Maintains confidentiality at all time of the organization fiscal and personnel related inform Skillset : -Candidate must have good presentable personality. -Must have good communication skill. -Friendly attitude will be helpful. -Good analytical skill is essential. -Good interpersonal skills/Soft Skills -Must be flexible with working time. -Candidate must have Good knowledge of computers. -Should Speak English, Malayalam Fluently. -Should be a quick learner. -Multi- tasking ability. -Should possess an attitude to serve and help people. -Customer Service oriented (C.S experience Preferred). -Excellent people skills and ability to interact with a wide range of client, staff and customers. -Having Experience as (GRE) in hospitals and clinics Preferable (H.S) males Preferred Graduation Preferred. Contact:9390144680
Posted 1 day ago
1.0 years
5 - 7 Lacs
Kottayam
On-site
Life Centre for Autism and Child Development is seeking a dedicated and enthusiastic Occupational Therapist to join our Upcoming multidisciplinary Centre in Kottayam. The successful candidate will work with children on the autism spectrum, utilizing evidence-based therapies to enhance their motor, sensory, and daily living skills. You will be a key part of our mission to improve the quality of life for children with autism and their families. Key Responsibilities : Perform comprehensive evaluations of children with autism to identify their sensory, motor, and functional abilities. Develop individualized therapy plans tailored to each child's needs and goals. Provide direct occupational therapy services, focusing on sensory integration, motor skills development, and daily living skills. Work collaboratively with a team of speech therapists, behavioral specialists, and other professionals to ensure comprehensive care. Engage parents and caregivers in the therapeutic process, offering education and training to support ongoing development at home. Maintain accurate and up-to-date documentation of evaluations, treatment plans, progress reports, and session notes. Contribute to case conferences and multidisciplinary meetings to ensure the best outcomes for the children we serve. Qualifications : Bachelor’s or Master’s degree in Occupational Therapy from an accredited institution. Valid Occupational Therapy license or eligibility for licensure. Experience working with children with autism spectrum disorder (ASD) is highly preferred. Knowledge of sensory integration techniques and other interventions commonly used in pediatric therapy. Strong communication skills and a compassionate approach to therapy. Ability to work well in a team environment and contribute to a collaborative, family-centered care model. Preferred Skills : Certification in sensory integration therapy or experience in using sensory-based interventions. Knowledge of augmentative and alternative communication (AAC) systems. Prior experience working in a pediatric clinic or autism center is an asset. What We Offer : Competitive salary and benefits package. Opportunities for professional growth and continuing education. A supportive and collaborative team environment. The chance to make a significant impact on the lives of children with autism and their families. Job Type: Full-time Pay: ₹45,000.00 - ₹60,000.00 per month Benefits: Leave encashment Education: Master's (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
Posted 1 day ago
2.0 years
3 - 3 Lacs
Kottayam
On-site
Qualifications/Experience required: Male Candidate having MBA in Marketing with min 2 year(s) experience in FMCG industry. Duties and Responsibilities · Generate new ideas (Packing, poster, design work etc.) · Selling experience of SMM/SEO/PPC/Website designing & Development/E-commerce Web · Developing a business development strategy focused on financial gain · Develop a growth strategy focused both on financial gain and customer satisfaction · Conduct research to identify new markets and customer needs. · Promote the company’s products/services addressing · Keep records of sales, revenue · Provide trustworthy feedback and after-sales support. · Build long-term relationships with new and existing customer · Plan and manage a strong ecommerce strategy for each stage of a customer’s digital journey so as to improve share of Digital in relation to traffic acquisition, sales, conversations and advocacy. · Demonstrated leadership skills with the ability to inspire and motivate a team. · Excellent communication and presentation skills; comfortable as a public speaker · Ability to build strong relationships with key people or organizations · A creative mind partnered with the ability to find the best practical solutions · Develop new business and long term account opportunities through prospecting and cold calling. · Develop, coordinate and implement marketing plans designed to maintain and increase existing business and capture new opportunities. · Oversee, maintain and upgrade existing accounts to ensure ongoing client satisfaction. · Coordinate, manage and resolve account maintenance issues. · Benchmark state-of-the-art practices to recommend profit and service improvements. · Manage all activities related to Marketing - both using online and offline media. · Visit all the branches & give weekly update to the Management. · Devise creative public relations strategies that fit company profile · Develop effective PR plans using appropriate strategies and tactics · Organize and coordinate PR activities · Use a variety of channels (TV, press, internet etc.) to maximize company exposure · Arrange for interviews or public speaking events and construct press releases · Analyze results of PR campaigns or efforts and prepare reports · Manage Facebook, Instagram etc Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Experience: Marketing: 2 years (Required) Work Location: In person
Posted 1 day ago
4.0 years
4 - 6 Lacs
Kottayam
On-site
for Tata Power Solar Projects Looking for Technically qualified ASM with solar & renewables projects - project management and sales experience Prefer B.tech - EEE qualified person with minimum 4 years experience. Job Type: Full-time Pay: ₹40,000.00 - ₹55,000.00 per month Benefits: Cell phone reimbursement Health insurance Work Location: In person Expected Start Date: 01/08/2025
Posted 1 day ago
0 years
2 Lacs
Kottayam
On-site
Key Responsibilities: Electrical Systems: Install, maintain, and repair electrical systems, including wiring, circuit breakers, and electrical panels. Preventive Maintenance: Perform routine preventive maintenance tasks to ensure electrical systems are functioning properly. Emergency Response: Respond to electrical emergencies, such as power outages or equipment failures, to minimize downtime and ensure patient safety. Compliance: Ensure compliance with electrical codes, safety protocols, and regulatory requirements. Requirements: Licensure: Valid electrical license Experience: Proven experience as an electrician, with experience working in a healthcare setting preferred. Skills: Strong problem-solving skills, attention to detail, and ability to work independently. Qualification : ITI- Electrician, Diploma In electrical Engineering Job Type: Full-time Pay: From ₹18,000.00 per month Schedule: Rotational shift Work Location: In person Application Deadline: 31/07/2025
Posted 1 day ago
0 years
1 - 1 Lacs
Kottayam
On-site
Job Title: Customer Service Associate (CSA) Location: Edappadi, Palai Job Type: Full-time Reporting to: Store Manager Job Summary: We are looking for a friendly and customer-focused Customer Service Associate to assist customers, resolve queries, and ensure a smooth and positive shopping experience. The ideal candidate should have good communication skills and a helpful attitude. Key Responsibilities: Greet and assist customers in a polite and professional manner Handle customer inquiries and resolve complaints promptly Process sales transactions accurately using POS systems Assist with billing, returns, and exchanges Maintain cleanliness and order in the customer service area Coordinate with other departments for smooth store operations Maintain records of customer interactions and transactions Promote store products and services. Participate in D2D and promotion activities Requirements: Minimum 10th pass or equivalent Prior experience in customer service or retail is an advantage Good communication and interpersonal skills Basic computer knowledge Positive attitude and problem-solving abilities Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Morning shift Education: Secondary(10th Pass) (Preferred) Language: Malayalam (Preferred) Work Location: In person
Posted 1 day ago
25.0 - 45.0 years
2 Lacs
Kottayam
On-site
Urgently required an Assistant Branch Manager to our Branch at Thalayolaparambu . The incumbent should be in charge of the collections, business generation and operations of the assigned zone of the Branch. Should have ability to manage the collection and sales team of the branch. Also have responsibility to recruit and train your respective team. Requirement Should be a graduate with relevant experience and also should have experience as an Assistant Manager/Team Leader or equivalent in any sector. Those who have experience in finance industry will be an added advantage. Age should be between 25 to 45 years. Must have two wheeler with valid license Qualification - Degree Job Type: Full-time Salary: ₹18000 - ₹21,000.00 per month Job Types: Full-time, Permanent Benefits: Leave encashment Paid sick time Paid time off Supplemental Pay: Commission pay Performance bonus Work Location: In person Job Types: Full-time, Permanent Pay: Up to ₹18,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus
Posted 1 day ago
2.0 years
2 Lacs
Kottayam
On-site
Key Responsibilities: Conduct Neurophysiological Tests: Perform EEGs, EMGs, EPs, and other neurophysiological tests to help diagnose and monitor neurological disorders. Analyze and Interpret Data: Analyze and interpret test results, identifying abnormalities and trends. Maintain Equipment: Ensure that neurophysiological equipment is properly calibrated and maintained. Collaborate with Healthcare Team: Work with neurologists, neurosurgeons, and other healthcare professionals to provide comprehensive care to patients. Patient Care: Provide compassionate and professional care to patients, ensuring their comfort and safety during testing. Requirements: Education: B.Sc. Neurotechnology, Diploma in Neurotechnology Certification: Kerala paramedical council registration Experience: 2 Years and above Skills: Strong technical skills, attention to detail, and ability to work independently. Only female candidate Job Type: Full-time Pay: From ₹18,000.00 per month Schedule: Day shift Rotational shift Work Location: In person Application Deadline: 31/07/2025
Posted 1 day ago
3.0 - 5.0 years
2 - 3 Lacs
Kottayam
On-site
We are seeking a dynamic and experienced Branch Manager to oversee daily logistics and field operations. The ideal candidate will be responsible for managing branch activities, ensuring operational efficiency, leading the team, maintaining client satisfaction, and achieving business goals. Key Responsibilities: Manage overall branch operations including First Mile, Mid Mile, and Last Mile logistics. Lead and supervise field and warehouse staff to meet operational targets. Coordinate with central teams for dispatch, delivery, and compliance. Monitor branch KPIs and ensure timely MIS reporting. Ensure adherence to SOPs, safety, and quality standards. Resolve customer escalations and improve service levels. Plan and control resources including manpower, vehicles, and inventory. Ensure cost efficiency and optimize branch profitability. Required Qualifications: Graduate in any discipline . 3–5 years of experience in logistics/transportation/supply chain/operations. Strong leadership, communication, and problem-solving skills. Proficiency in Excel. Ability to manage field staff and local operations effectively. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person
Posted 1 day ago
0 years
3 - 4 Lacs
Kottayam
On-site
As a Hotel Accounts Manager or Finance Manager, your role is crucial in ensuring the financial stability and success of the hotel. You will be responsible for managing the hotel’s finances, including budgeting, forecasting, and financial analysis. You will also oversee the hotel’s accounting department, ensuring that all financial transactions are recorded accurately and efficiently. In addition to managing the hotel’s finances, you will also be responsible for developing and implementing financial strategies to help the hotel grow and thrive. This could include identifying new revenue streams, reducing costs, and improving financial processes and procedures. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Food provided Paid time off
Posted 1 day ago
3.0 years
3 - 8 Lacs
Kottayam
On-site
Needs to develop Business for the Branch. He/ She should assist the Branch Manger for the smooth functioning of the Branch. Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: Banking: 3 years (Required) Location: Kottayam, Kerala (Required) Work Location: On the road
Posted 1 day ago
6.0 - 11.0 years
6 - 11 Lacs
Kottayam, Kerala, India
On-site
1. Account Opening & Maintenance: Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process Handle customers enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required Maintain strict vigilance on the quality of forms and documentation provided Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: Ensure all the counters are opened and staff is ready to service client's atleast 15 minutes before the customer timings Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client. Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management Ensure that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations 3. Service & Quality: Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers. Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. Play a pro-active role in new products, processes or systems roll out impacting the clients Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Also collate their feedback & suggestions Ensuring collection of CSS forms on periodic basis and sent to NOC. Responsible for monthly Branch Service Committee meetings are held on 07th of each month Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: Effectively Support & Handle Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors Responsible for implementation of process, policies as per guidelines & audit rating of the branch Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective Attend to any audit findings and resolve them immediately; Ensuring DCFC checklist is checked thoroughly and signed off on daily basis Personally implement & conduct self-audits in the branch (e.g., weekly sweep audit, etc.) and any anomalies are brought to the notice of senior management along with mitigating steps initiated Responsible for sensitizing each BSD team member on adherence of process & policies 5. Others: Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office Define goals & performance parameters for the team & guide/coach them in achieving the same. Ensure that the team understands the goals of the bank, the branch and also of other colleagues in the branch Provide constructive feedback; identify training & development needs of the team & conduct training at frequent intervals to meet the training requirements Lead, motivate, coach & develop staff. Conduct cross functional trainings within & across teams there by creating effective back up with in the team; Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. Manage Local Vendors /agency relationships to ensure smooth execution of transaction Responsible for Branch upkeep & maintenance and control over the cost Support for conducting monthly CSR events at the branch. Must be thorough with banking processes, regulations & guidelines across retail products. Play an active role in new products, processes, systems roll out. Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets
Posted 1 day ago
0.0 - 4.0 years
3 - 4 Lacs
Pathanamthitta, Kottayam, Alleppey
Work from Office
Relationship Officer BANCASSURANCE is a customer-facing professionals in the banking industry, so their primary job responsibilities are to explain, sell, and liaison between the bank and customers. freashers can also apply.
Posted 1 day ago
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