At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: The Colleague Experience Group (CEG), formerly known as Human Resources, seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on talent priorities and improve end-to-end process experience. Global Talent Acquisition is looking for a Talent Acquisition Partner to join our team, and lead recruiting priorities and end to end recruitment service delivery. The Lead will be responsible for executing the end-to-end hiring process, while ensuring outstanding Candidate and Hiring Leader experience. They will source, screen, assess, interview, and lead the offer process in order to acquire the best quality candidates effectively and efficiently. They will ensure the team is efficiently presenting high quality candidates. They will be talent champion who can actively stay connected to pipeline of candidates, maintain long-term candidate relationships, and energetically discuss the career opportunities within American Express. Being close to the marketplace through benchmarking and networking, this person will analyze both recruitment and business trends to provide the best solutions in finding top talent. Market insights will allow this person to make recommendations on staffing processes, industry practices, building talent pipelines and sourcing prospects. This person will strengthen relationship with business leaders by being proactive in recruiting in key areas of our business and driving top diverse talent into hires. How will you make an impact in this role? Handle end to end recruitment activities - starting from job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process for the assigned hiring requisition alongside ensuring best in class candidate and Hiring Leader experience Handle stakeholder relationships and drive the recruitment processes, which includes talent branding, sourcing strategies and overall recruitment related responsibilities Understand business, hiring leaders’ needs and delivering value by crafting right solutions Execute sourcing strategy and talent pipelining for hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts Build proactive talent pipeline for critical upcoming positions Drive outstanding recruitment brand, marketing and social media strategy for the region in partnership with in-house functional specialists Collaborate with the Recruitment Operations team to ensure process compliance, risk management to deliver a more coordinated and seamless approach to recruitment service delivery Collaborate with other team members to gain insight into business talent needs and stay current on regional standard methodologies and issues Provides recruitment support for senior level roles Provides guidance to Hiring Leaders regarding available skills / talent in the market/competition and salary offers Ensure ATS information is up to date and aligned with regional regulations Act as a recruiting SME to prioritize both local and global needs Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits Amex's brand values Driven to contribute for success of broader talent acquisition priorities which may include but not be limited to; participation in industry events, travel within and outside primary work location for campus or any other recruitment activities and recommending data insight backed strategies for establishing stronger business unit partnerships Minimum Qualifications Bachelor’s degree or equivalent 5+ years of volume hiring/recruitment experience in fast paced global recruitment environment handling end to end recruitment activities which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilities Prior experience in developing and maintaining positive relationships with key partners, hiring managers including HR contact Experience in Taleo ATS and other new world recruitment tools, technologies and platforms to improve process efficiencies Outstanding assessment and interviewing skills; strong command of assessment and selection methodologies, instruments, and processes In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights Proven ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues. Worked in a team environment that emphasized group contributions Ability to build and sustain trust while demonstrating partnerships across levels. Ability to implement multiple projects/tasks at the same time under strict deadlines Ability to interact with people at all levels of an organization and to develop strong business relationships Preferred Qualifications Excellent communication, collaboration, influencing, and problem-solving skills Driving of process optimization and continuous improvement (e.g. onboarding) Strategic outlook and ability to lead change and innovation Strong influencing skills and ability to work across multiple levels of an organization Ability to make logical decisions in a sophisticated environment Able to adapt own approach and style to the situation Coachable Team Member We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
