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8 - 11 years
6 - 8 Lacs
Delhi NCR, Gurgaon
Work from Office
Job Name - Master Initiative Relationship Manager-RBB Business Unit - Retail Branch Banking Team : Retail Branch Banking Job Function: Sales & Portfolio Management Job Purpose Responsible for scoping of the entire Branch Catchment and classifying the Customers across the different Segments and Sub-Segments of the Master Initiative Programme. Responsible for doing the entire Catchment Mining and the Opportunity Sizing across all the Customer Segments and Sub-Segments of Master Initiative. Acquiring these identified customers and managing their banking relationship as part of the portfolio of the MI- RM RM will Follow Up with all the Prospective Customers and ensure that the Relationship is converted and shifted into our Bank. RM will closely interact with all other Departments - Product Teams, Assets Team, CPU, Operations, IT Team etc. for any specific request like Customization, Additional Special Facilities etc. RM will take assistance from the respective departments for the conversion of the Lead. Responsible to strengthen the relationship of the NTB Customers and move their Primary Banking Relationship from Competition Banks to our Bank. This needs to be done for the existing Low Penetrated Non-Managed Customers too who have been identified in the Master Initiative Programme. Responsible for acquiring, deepening and managing all the Customers (New to Bank Customers + Existing to Bank Low Penetrated Non-Managed Customers) identified under the Master Initiative Programme. Responsible for acquiring and upgrading customers into Managed Programme by offering them a superior customer experience. RM is primarily responsible for acquiring New to Bank Relationships and enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family Accounts, retaining and enhancing the relationship. To be a One Point Contact for all the Financial and Banking needs and services, thus enhancing the Relationship value and wallet share which will further increase profitability from these Relationships. Key Responsibility Areas: 6 8 Areas Activities Catchment Scoping β’ β’ β’ β’ Scoping the entire Branch Catchment and classifying the customers across the Segments Sub-Segments of Master Initiative Updating the Customer Profiler and the Overall Business Potential which can be expected from these Customers on regular basis in CRM Next. Following up with every customer on regular basis and ensuring that the Lead is converted and the Relationship is shifted to our Bank. Closely coordinate with Other Departments within the Bank - Product Teams, Assets Team, CPU, Operations, IT Team etc. for any specific request like Customization, Special Pricing, Additional Special Facilities etc. Take assistance from their Seniors and other Departments for the conversion of the Lead. Replicate the Best Practices for One Converted Customer in a Segment for all other Customers in that Segment Updating all the details which have been discussed during the Meeting with these Customers in CRM Next. Joint calls being done along with Supervisor as per defined process and timely update the same. Regular Follow Up with all these prospective MI Customers for conversion of Leads and extracting additional Business Opportunities Seeking Reference of Relatives and Friends from these MI Customers who have been acquired through this Programme Understand what the Competition Bank is offering to the Customer and give a better Proposal and showcase the entire Wide Range of Products and Services what we offer as a Bank. Portfolio Management (Acquiring, Enhancing, Deepening and Retention) β’ β’ Acquiring NTB Customers for our HNW Managed Programme Imperia / Preferred (Preferred & above) Upgrading existing Non-Managed Customers (Low Penetrated Customers) who has the Potential to meet the Managed Programme Criteria β’ Regular interaction with the customer to build rapport to understand and update the profile. β’ β’ Enhance the Overall value/book size of the portfolio Maintain the overall quality / hygiene parameters of the portfolio β’ β’ β’ Cross selling products of the bank based on the customer needs Joint calls being done along with Supervisor as per defined process Advisory services to be offered based on the requirement in coordination with Wealth Team. β’ β’ β’ Attrition control of customers Achieving MTD and YTD Revenue Targets β’ β’ Operations, Marketing & Processes Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc) Ensure KYC / AML norms are adhered to at all points of time Ensure that 5-S norms are adhered to for individuals workstation β’ β’ Increase in wallet Share β’ β’ Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of these HNW Customers Acquire Corporate Relationship (Business Accounts + Salary Accounts) of these Customers who are identified in Master Initiative Programme β’ β’ Sales to family members and associates (all network) Ensure that optimal level of Liability Relationship (Values) against the Customers Potential is reached. β’ Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached β’ β’ Product Penetration & contribution towards focused product β’ β’ β’ Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached. Enhance client's Customer To Group (CTG) level Customer Service Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT. Classification - Internal β’ β’ β’ β’ β’ Customer is informed about any regulatory or process change. Keep the customer updated on program features. Ensure timely customer communication on requests and concerns raised. Proactive complaint management through feedback from customers. Promoting all direct banking channels and ensuring that the customer is utilizing the same Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out β’ Ensure smooth transition of handover/takeover of the portfolio Educational Qualifications Key Skills(examples listed below) β’ β’ Graduation Post-Graduation Certifications: AMFI Certification IRDA Certification NCFM Certification (Optional) β’ β’ β’ β’ β’ β’ Sales and Influencing Skills Banking Product & Process Knowledge NRI Product and Regulatory Knowledge Planning and Organizing Skills Good Communication skills Knowledge of Competition & Current trends in financial Industry. β’ β’ β’ Experience Required: β’ β’ Minimum experience in years 2 to 6 (Preferable Banking Experience) Exposure to Portfolio Management Segment Major Stakeholders β’ β’ β’ β’ β’ β’ β’ β’ β’ β’ Customers Branch Banking Team Operations Product Teams Retail & Wholesale Asset Teams Treasury Credit Teams Life / General and Health Insurance Partners AMCs HDFC Securities
Posted 2 months ago
0 - 3 years
2 - 3 Lacs
Faridabad, Delhi NCR, Greater Noida
Work from Office
Company: SBEPL Objective: To generate quality leads by visiting residential and commercial societies, high-rise buildings, and sites. Pitch elevator maintenance, modernization, and installation services to society heads, facility managers, and builders, and align meetings with decision-makers to drive business growth. Role & Responsibilities: Conduct daily visits to buildings, societies, and ongoing construction sites. Identify potential prospects for elevator maintenance, modernization, or new installation. Collect key decision-maker details (e.g., society president, facility manager, builder). Educate potential clients on SBEPL's offerings and technical advantages. Explain how services can solve problems like outdated elevators, downtime, or safety risks. Use brochures, presentations, or demo videos during pitches. Schedule formal meetings for the senior sales or technical team with interested parties. Ensure smooth follow-up and coordination for site assessments or audits if needed. Gather insights on ongoing or upcoming elevator projects. Track competitor activities and customer feedback from the field. Identify new areas or societies that might need elevator upgrades. Log all field visits, contacts, and conversations in the lead management system or CRM. Submit daily/weekly activity reports to the Sales Manager. Track personal targets and performance regularly. Build long-term relationships with society heads, maintenance teams, and real estate developers. Maintain follow-up calls and visits to convert leads into closed deals. Represent SBEPL professionally with proper dress code, ID, and materials. Ensure ethical practices in dealing with customers and site personnel. Key Performance Indicators (KPIs) Number of site visits per week Qualified leads generated Meetings scheduled with decision-makers Conversion rate from lead to meeting Client satisfaction on initial interactions Perks and benefits: Incentives: Unlimited earning potential based on your performance. Salary: Best In Industry. Insurance Coverage: Health insurance up to 3 Lakhs and accidental insurance up to 20 Lakhs. Reimbursements: Timely reimbursement. Travel Allowances: Coverage for local travel and commute expenses. Preferred candidate profile: Eligible fresher candidate can also apply. 0 to 3 years of experience in field sales or on-ground B2B/B2C lead generation Prior experience in elevator industry, building maintenance, real estate, construction equipment, or facility management services is a big plus Experience dealing with society heads, RWAs, facility managers, or builders is ideal
Posted 2 months ago
3 - 8 years
10 - 15 Lacs
Pune, Delhi NCR, Mumbai (All Areas)
Work from Office
Deputy Manager - Inside Sales (Service) - 4+ Years - Pan India (Hybrid) We're looking for a skilled and motivated individual to drive our international sales (US) efforts and contribute to our growing success. Are you a dynamic sales professional with over 4 years of experience and exceptional business acumen? Do you have a proven track record of generating leads on a global scale? If so, we want you! Location Pan India (Hybrid) Your Future Employer β Global BPM company! Specializing in finance, accounting, HR, procurement, and analytics. Responsibilities β Maximize Lead Generation : Implement targeted campaigns to generate a high volume of Marketing Qualified Leads (MQLs) and Sales Accepted Leads (SALs), ensuring a steady pipeline for opportunities. Daily Outreach Goals : Commit to making 50 to 60 calls each day to engage prospects directly, enhance relationships, and qualify leads effectively. Email Campaigns : Send out 500 to 1,000 personalized emails daily, utilizing segmentation and tailored messaging to capture attention and drive responses. Leverage LinkedIn Connections : Actively connect with prospects on LinkedIn to build rapport and confirm appointments, using the platform to nurture relationships and expand your network. Regional Focus : Concentrate efforts on the US, North America, and EU regions to align with market demands and optimize your outreach strategy for these high-potential areas Requirements β Professional work experience in inside sales with Global Clients. Graduation in any field. 4+ years of experience in inside sales, lead generation and cold calling. Understanding of US Market in terms of client handling. What is in it for you β Top-level position in a well-recognized brand. Amazing opportunities for career progression. A stimulating working environment with equal employment opportunities. Reach us β If you feel that you are the right fit for the role, please share your updated CV at divya.sethi@crescendogroup.in Disclaimer β Crescendo Global specializes in Senior to C-level niche requirements. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note - We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globalβs name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords β Inside Sales, Lead Generation, Europe, USA, International calling, Lead qualification, Cold calling, Crescendo Global.
Posted 2 months ago
4 - 8 years
9 - 12 Lacs
Pune, Delhi NCR, Bengaluru
Hybrid
Job Description- Required overall experience of 4 to 8 years for Gurugram location. Experience with SSIS + GIT is must β’ Proficient Experience on designing, building and operationalizing large-scale enterprise data solutions and applications using one or more of Azure data and analytics services Azure Data Factory, DataBricks,Azure Datalake, Azure Dataflow, Azure Synapse, Azure SQL,Cloud storage, Cloud Functions, Triggers. Hands on experience with SnowFlake . β’ Working knowledge of at least one of Spark or PySpark or Hive with fair exposure of Big Data. β’ Excellent communicator (written and verbal formal and informal) β’ Azure Certification preferred
Posted 2 months ago
4 - 9 years
12 - 20 Lacs
Delhi NCR, Gurgaon
Work from Office
Job Description : The CAT Modeling Analyst is responsible for analyzing and assessing the potential impact of natural and man-made catastrophes on an organizations portfolio. This role involves using sophisticated modeling software to predict the financial impact of events such as hurricanes, earthquakes, floods, and terrorism. The analyst will work closely with underwriters, actuaries, and risk managers to provide insights that inform decision-making and risk management strategies. Key Responsibilities: Modeling and Analysis: Utilize catastrophe modeling software (e.g., RMS, AIR) to assess the potential impact of various catastrophic events. Run and interpret model results to estimate potential losses and financial impacts. Perform sensitivity analyses to understand the impact of different variables on model outcomes. Data Management: Collect, clean, and manage large datasets related to exposure, claims, and other relevant information. Ensure data accuracy and integrity for use in modeling and analysis. Develop and maintain databases and tools to support catastrophe modeling activities. Reporting and Communication: Prepare detailed reports and presentations summarizing model results and their implications. Communicate complex modeling concepts and results to non-technical stakeholders, including senior management. Provide insights and recommendations based on model outputs to support risk management and underwriting decisions. Collaboration: Work closely with underwriters, actuaries, and risk managers to integrate catastrophe modeling into broader risk assessment and management processes. Collaborate with IT and data teams to enhance modeling capabilities and data infrastructure. Participate in cross-functional projects and initiatives related to risk management and business strategy. Continuous Improvement: Stay updated on the latest developments in catastrophe modeling techniques, software, and industry trends. Identify opportunities to improve modeling processes, accuracy, and efficiency. Contribute to the development and refinement of internal modeling tools and methodologies. Experience: 5+ years of experience in catastrophe modeling, risk analysis, or a related field. Proficiency in using catastrophe modeling software (e.g., RMS, AIR). Strong analytical and quantitative skills with experience in data analysis and statistical modeling.
Posted 2 months ago
6 - 10 years
16 - 20 Lacs
Pune, Delhi NCR, Bengaluru
Hybrid
JD for Data Science - Responsibilities : β’ Lead and manage data science projects from conception to deployment, ensuring alignment with business objectives and deadlines. β’ Develop and deploy AI and statistical algorithms to extract insights and drive actionable recommendations from complex datasets. β’ Provide guidance and mentorship to junior data scientists on advanced analytics techniques, coding best practices, and model interpretation. β’ Design rigorous testing frameworks to evaluate model performance, validate results, and iterate on models to improve accuracy and reliability. β’ Stay updated with the latest advancements in data science methodologies, tools, and technologies, and contribute to the team's knowledge base through sharing insights, attending conferences, and conducting research. β’ Establishing and maintaining data governance policies, ensuring data integrity, security, and compliance with regulations.
Posted 2 months ago
0 - 4 years
2 - 4 Lacs
Faridabad, Rewari, Dehradun
Work from Office
Personal bankers help clients manage their money so as to balance risk. Personal bankers may also be referred to as commodities, securities, or financial services sales agents. They are responsible for undertaking banking duties and overseeing...
Posted 2 months ago
0 - 4 years
2 - 4 Lacs
Faridabad, Delhi NCR, Gurgaon
Work from Office
Job Profile : Front desk Officer, banking operations, Customer Service officer, internet banking, ,Documentation Officer, Business Developing Executive,Acqsution Manager, personal banker, for freshers/ experience both can apply...
Posted 2 months ago
0 - 4 years
2 - 3 Lacs
Faridabad, Ghaziabad, Delhi NCR
Work from Office
Urgent Required any fresher graduate candidate for pay roll banking profile. Candidate must be having good communication Skill and good knowledge of computer . We have opening in Banking sector. Back office, branch handlind, acquestion manager etc.
Posted 2 months ago
1 - 3 years
3 - 3 Lacs
Faridabad, Delhi NCR
Hybrid
To handle end to end payroll for 5-6 clients Have sound knowledge of Payroll Processing, PF, ESIC, PT, LWF, Other Labour Laws & TDS on salaries To check and validate the payroll processed by the team members to ensure 100% error free delivery Required Candidate profile Commerce Graduate Good knowledge of MS Office & advance excel commands Ability to handle a variety of tasks and priorities at the same time Understanding of payroll tax laws, processes and policies
Posted 2 months ago
4 - 6 years
7 - 16 Lacs
Delhi NCR, Bengaluru
Hybrid
Preferred Knowledge Demonstrates proven expertise as in administering Splunk Enterprise Security (SIEM) environment. Should have the following skills: Splunk Certified professional having at least Splunk Admin user certification level preferrable. Good experience in Splunk administration and troubleshooting Experience in integration of Splunk with log sources of different types including but not limited to security devices, network devices, web applications, custom applications and so on. Experience in tuning and troubleshooting Splunk premium apps like Enterprise Security, Phantom and UBA. Comfortable in writing regular expression to extract fields from custom log sources. Expertise in developing custom use cases using Splunk search language to correlate and alert on logs from multiple sources. Hands-on experience in creating dashboard and reports using SPL queries and XML. Good knowledge of information security and IT operations domain. Proficiency in client and server operating systems including Linux and Windows General networking and system troubleshooting skills (firewalls, routing, NAT, etc.) Ability to autonomously prioritize and successfully deliver across a portfolio of projects Good consulting skills with ability to manage client expectations
Posted 2 months ago
4 - 9 years
6 - 15 Lacs
Delhi NCR, Bengaluru, Mumbai (All Areas)
Hybrid
Required & Preferred Qualifications: 3 to 6 years of technical experience in Oracle implementation/ upgrade projects Experience with Oracles development tools including reports, forms, BI publisher, Workflow Builder and OAF Should have hands on experience in EBS Technical RICEW components Reports, Conversion, Interface etc Must and should have strong expertise in SQL, PL/SQL and analytical skills Experience in designing, developing, deploying, testing and maintaining technical RICEW objects Good communication skills (Verbal and Written), to be able to articulate the problems and make design decision Should of good understanding of oracle implementation methodologies such as AIM Knowledge in ADF, ODI, Informatica, OBIEE, SOA or Oracle EBS will be an added advantage Should have worked on Financial / Manufacturing / Distribution / SCM modules preferred. Able to demonstrate analytical, organizational and problem-solving skills Work with team leads in determining design approach and capability of making estimation and planning Maintain in-depth knowledge of standards, guidelines, industry trends and best practices across IT enterprise Bachelors Degree or masterβs degree in engineering, Business, Finance or Accounting. Certification in Oracle will be an added advantage Strong experience in Designing and developing Integrations using Oracle Fusion Middleware/Oracle SOA Suite 12c ,11g and 10g Strong experience in designing, developing, deploying, testing and maintaining complex Integrations using OSB/BPEL/Mediators/BPMN Strong understanding of Service Oriented Architecture (SOA), Application Integrations Architecture (AIA) Strong understanding of Web services standards like SOAP & REST Strong understanding of XML, XSD, WSDL standards and XSLT, DVM, XREF, Business Rules, ESS concepts Good understanding of WebLogic Server concepts. Knowledge of Deployment tools like Maven, Jenkins, Kintana etc Knowledge of Version Control tools like SVN, GitHub, Clearcase etc Good hands-on experience in Core Java and UNIX commands. Good SQL knowledge, ability to analyze and construct SQL queries Good knowledge and understanding of Database Certification in Oracle will be an added advantage
Posted 2 months ago
0 - 4 years
3 - 5 Lacs
Delhi NCR, Mumbai, Kolkata
Work from Office
What you'll do This is a full-time on-site Sales Executive role. The Sales Executive will be responsible for day-to-day tasks associated with sales, including cold-calling, prospecting, lead generation, appointment setting, and closing deals. The Sales Executive will be expected to maintain and grow relationships with existing and potential clients to achieve sales targets and contribute to the overall growth of the business. Roles & Responsibilities Management Skills. Achieving sales targets, cold calling, and F2F meetings. Developing rapport with Builders and stakeholders. Managing and retaining relationships with existing clients Increasing client base. Identifying and mapping customer needs Researching business opportunities and viable income streams Following industry trends Experience working to and exceeding targets. Preferred candidate profile Good communication skills Stakeholder management skills Ability to negotiate Self-motivated and to motivate a team Confident and well-versed in dealing with clients. Pleasing personality Having your own vehicle will be an advantage Convincing skills Reliable work ethic
Posted 2 months ago
9 - 14 years
12 - 15 Lacs
Delhi NCR, Bengaluru, Mumbai (All Areas)
Work from Office
Organize all store operations and allocate responsibilities to personnel Prepare and control the storeβs budget aiming for minimum expenditure Plan and oversee in-store promotional events or displays Analyze sales and revenue reports
Posted 2 months ago
0 - 5 years
1 - 2 Lacs
Delhi NCR, Delhi, Gurgaon
Work from Office
*Candidates will be hired into Inbound banking process *Should have basic communication skills to handle customers *Work from office *Only graduates/post graduates can apply Required Candidate profile *Freshers can also apply *Salary 13k-20k Take home *Should be open to work for 6days working role *Females (Fixed Day shift)/ Male (Rotational Shifts) *Immediate Joiner Barkha @ 8851644223 Perks and benefits Unlimited Incentives + Fixed Day shift
Posted 2 months ago
10 - 16 years
15 - 30 Lacs
Delhi NCR, Noida
Work from Office
Location- Noida Summary - Are you passionate about data and problem-solving? As a Data Integration Analyst , youll be driving data accuracy and performance, ensuring seamless data flows to power advanced data science models. Your Future Employer - Be part of a dynamic, globally recognized organization thatβs shaping the future of data-driven solutions. Responsibilities β 1. Conducting thorough due diligence on websites, business models, and data flows. 2. Creating customized data templates (JSON, CSV) to guide merchant developers in building robust integrations. 3. Writing SQL queries and scripts to test, validate, and troubleshoot data in both sandbox and production environments. 4. Collaborating with client-facing teams to manage and enhance data integrations. 5. Identifying, researching, and resolving system-wide data issues to improve performance. Requirements β 1. 3+ years of experience in data-centric roles and in stakeholder management. 2. 3+ years of proficiency with SQL or NoSQL databases and in JSON. 3. Strong analytical mindset with keen attention to detail. 4. Excellent verbal and written communication skills. 5. Ability to prioritize tasks effectively within a business context. 6. Bonus: Experience with data wrangling tools like R or Python. What is in it for you - Unlock the opportunity to work with cutting-edge technologies, develop your expertise, and contribute to transformative projects in a fast-paced, supportive environment. Reach us - If you feel this opportunity is well aligned with your career progression plans, please feel free to reach out to me with your updated profile at vanika.arora@crescendogroup.in
Posted 2 months ago
10 - 20 years
20 - 35 Lacs
Delhi NCR, Khurja, Gautam Buddha Nagar
Work from Office
Company Description The Kailash Group of Hospitals has been ranked among the best hospitals in India for advanced medical services, serving over a million patients. With four decades of excellence, Kailash Group extends its medical services across multiple locations in Northern India, including Delhi, Noida, Greater Noida, Dehradun, Jewar, and Khurja. The group is dedicated to advanced healthcare, patient-centric approaches, affordable costs, and innovative medical research. Kailash Hospital offers 24X7 Emergency services, Pharmacy, and Ambulance, providing standardized and affordable healthcare across over 30 medical disciplines. Role Description This is a full-time on-site role for a Medical Superintendent located in Khurja. The Medical Superintendent will be responsible for overseeing the day-to-day clinical and administrative operations of the hospital, ensuring high-quality patient care and compliance with healthcare regulations. Tasks include managing medical staff, coordinating medical services, implementing healthcare policies, handling budgets, and promoting a safe and healthy environment for both patients and staff. Qualifications Strong leadership, interpersonal, and communication skills Experience in hospital administration, management, and healthcare regulations Ability to oversee clinical operations, patient care, and medical services Proficient in budgeting, resource allocation, and financial management Skilled in policy implementation, regulatory compliance, and quality assurance Minimum of a Master's degree in Hospital Administration or equivalent Medical degree (MBBS or equivalent) with registration and license to practice Extensive experience in the healthcare industry, preferably in a leadership role Send your resume to Career@kailashhealthcare.com Hello - 9716826270 (Gopal)
Posted 2 months ago
0 - 5 years
2 - 3 Lacs
Delhi NCR, Gurgaon, Noida
Work from Office
Hi Jobseeker, Greeting from ShiningStars We are hiring for Multinational BPOs at Delhi,Noida, Gurgaon. Position - Inbound Customer Service. Hiring - Fresher /Experience Salary - 16k to 20k in hand. working days with1 rotational off Role Overview: A Customer Service Executive (CSE) is the first point of contact between a BPO organization and its clients or customers. The role involves providing exceptional customer support, addressing customer queries, and resolving issues efficiently and professionally. A CSE is responsible for maintaining high levels of customer satisfaction by delivering prompt and accurate solutions, handling complaints, and offering product or service information as needed. Key Responsibilities: Act as the first point of contact for customers via phone, email, live chat, or other communication channels. Handle inbound and outbound customer calls in a timely and professional manner. Address customer inquiries, concerns, and requests with a focus on delivering excellent customer service. Diagnose and resolve customer issues or concerns effectively by identifying the root cause and providing appropriate solutions. Escalate unresolved issues to senior or specialized teams when required to ensure timely resolution. Provide detailed follow-ups to customers to ensure issues are fully resolved to their. Maintain a thorough understanding of the company's products, services, and policies to provide accurate and relevant information to customers. Stay updated with any changes in product features, service updates. Accurately record customer details, issues, and resolutions in the customer management system (CRM) or database. Document customer feedback, complaints, and concerns for further analysis and improvements. Maintain high-quality service by adhering to established processes and guidelines, ensuring that all customer interactions meet company standards.Participate in regular training and quality assessments to enhance performance and service. Manage difficult or irate customers with patience, empathy, and professionalism, ensuring that their concerns are addressed while maintaining a calm and positive demeanor. Diffuse conflicts and ensure a satisfactory resolution for both the customer and the company. Work collaboratively with team members and other departments to ensure smooth handling of customer queries and issues. Share feedback with management to help improve processes and overall customer service . Follow company policies and procedures, including confidentiality and data protection guidelines, when handling customer information. Ensure compliance with industry regulations and best practices in customer service. Required Qualifications and Skills: Education: Any Graduate / undergraduate/fresher/experience. Experience: 0-3 years of experience in customer service, preferably in a BPO or call center environment. Soft Skills: Excellent communication skills, both verbal and written. Strong interpersonal skills and a friendly, approachable demeanor. Problem-solving and critical-thinking abilities. Empathy and the ability to handle stressful situations calmly. Strong multitasking abilities and attention to detail. What We Offer: Competitive salary and benefits. Health insurance and wellness programs. Opportunity for career growth and skill development. Dynamic and supportive work environment. Regular training sessions and performance feedback. Interested candidates can apply by submitting their resume on whatapps 8881331031 (Nandini)
Posted 2 months ago
1 - 5 years
3 - 4 Lacs
Delhi NCR, Rohtak, Karnal
Work from Office
Identify and acquire new customers for home loan products through various channels (direct sourcing, builder relationships, referrals, etc) Keep track of market trends, competitor offerings Acquisition of clients for LAP, Mortgage loans, Home loans Required Candidate profile Graduate / Postgraduate in any discipline (Finance/Banking ) Minimum 1β3 years of experience in home loan sales (NBFCs, banks, or housing finance companies) Strong sales and negotiation skills
Posted 2 months ago
1 - 6 years
6 - 16 Lacs
Delhi NCR, Rajasthan, Uttar Pradesh
Work from Office
Role & responsibilities ATTENTION PLEASE Presently we are hiring The Staff for Renowned and reputed schools of Delhi NCR, Rajasthan, Western U.P, Uttrakhand, Madhya Pradesh, Gujarat, Hyderabad and Bangalore as well. PLEASE NOTE:-We are officially appointed hiring partner of few Highly reputed and leading schools in Pan India. 1. Principal (M/F) 2. V.P / Sr. Coordinators (M/F) 3. Head School Head (Administrator non academics) 4. Headmistress / Coordinator Primary WIng (F) 5. PGT (All Subjects) [M/F] 6. TGT (All Subjects) [M/F] 7. PRT and Pre primary (All Subjects) (F) 8. Marketing Manager for FMCG Products (B2B & B2C) 9. Sales Executive for FMCG Products (B2B & B2C) SALARY :- V.P / Sr. Coordinator 70k -120K Headmistress / Primary wing Coordinator :- 60K -100k Pre- Primary Coordinator :- 60K -90k PGT 60K - 85K TGT 45K - 60K PRT / Mother Teacher 30k- 45k (FREE ACCOMMODATION / HRA WILL BE PROVIDED BY SCHOOLS) Interested candidates can send their CV to sakshamsps01@gmail.com OR On my WhatsApp Number 9235057082 (PLEASE NOTE:- do not call on this number) Only send text message / CV on WhatsApp. GAURAV SABBARWAL Delhi NCR Preferred candidate profile Perks and benefits SALARY :- Principal / Academic Director 140k -220K V.P / Sr. Coordinator 70k -120K Headmistress / Primary wing Coordinator :- 60K -100k Pre- Primary Coordinator :- 60K -80k PGT 60K - 85K TGT 45K - 60K PRT / Mother Teacher 25k- 45k (FREE ACCOMMODATION / HRA WILL BE PROVIDED BY SCHOOLS)
Posted 2 months ago
0 - 2 years
0 - 3 Lacs
Delhi NCR, Gurgaon, Noida
Work from Office
Mega Hirings Noida and Gurugram location Profile : Customer Support Process : Voice Process and Blended process Sector : BPO Location : Noida And Gurugram Salary : 15k to 25k in hand Skills : Good Communication in English Experience : Fresher and experience both can apply Qualification : Graduates and undergraduates Role & responsibilities Resolve the query and complaints of customers Resolve the issues and proper time Preferred candidate profile Good English communication Fresher and experience both can apply Perks and benefits Monthly incentives Mandatory notes Immediate joiners Free to call : 8851339565 ( Anwar ) if call not receive please share your resume on WhatsApp.
Posted 2 months ago
0 - 5 years
3 - 5 Lacs
Delhi NCR, Delhi, Noida
Work from Office
Job description Top Edu-Tech company is hiring for an Education Counselor job in Delhi with packages up to 5 LPA + Unlimited Inc. *Important - Please read carefully** Any Grad Fresher & Experience Can Apply......... *We need excellent communication skills for the same* EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH *It is work from Office** Salient Features:- Salary Upto 25 to 40k CTC And Incentives up to 50k to Unlimited Inc. Work from the Office. Rounds- HR- Ops Same Day offer EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH If Someone interested Then please Contact HR YASH @ 9811788353
Posted 2 months ago
1 - 6 years
2 - 7 Lacs
Chennai, Delhi NCR, Bangalore Rural
Work from Office
Experienced into Calendar management, Travel management, manager the teams and client meetings, Manage invitations/participations for programs, manager MIS reports
Posted 2 months ago
5 - 10 years
14 - 24 Lacs
Delhi NCR, Gurgaon
Hybrid
Are you an innovative Software Engineer with strong CRM experience? We are seeking a skilled Software Engineer to join their team in Gurgaon. This is a hybrid role that offers the opportunity to work both remotely and in the office. If you are passionate about utilizing analytics and have over 5 years of experience in the field, we'd love to hear from you! Location Gurgaon (Hybrid) Your Future Employer Our client is a dynamic and forward-thinking company at the forefront of technological advancement. They prioritize diversity, equality, and inclusion while fostering an environment of collaboration and innovation. Responsibilities 1. Design, develop, and maintain customer relationship management (CRM) software applications 2. Collaborate with cross-functional teams to gather and understand business requirements 3. Utilize analytics to enhance user experience and optimize system performance 4. Conduct unit testing, troubleshooting, and debugging of applications 5. Stay updated on industry best practices and contribute to continuous improvement of software development processes Requirements 1. Bachelor's degree in Computer Science, Engineering, or a related field 2. 5+ years of experience in software development, specifically with CRM applications 3. Proficiency in analytics tools and techniques 4. Strong programming skills in languages such as Java, Python, or C++ 5. Excellent problem-solving abilities and attention to detail 6. Effective communication and collaboration skills What's in it for you 1. Competitive compensation package 2. Opportunity to work with cutting-edge technology in a collaborative environment 3. Flexible work arrangements, including the option to work remotely 4. Professional development and growth opportunities within a progressive organization Reach us If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at priya.bhatia@crescendogroup.in Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Profile Keywords Software Engineer, CRM, Analytics, Java, Python, C++, Gurgaon, Hybrid
Posted 2 months ago
0 - 5 years
2 - 3 Lacs
Delhi NCR, Saharanpur, Meerut
Work from Office
Pre-Primary, Primary and Middle School Teachers for Appointment Sir Syed National Schools located in Western UP (Jaula-Budhana, Sardhana, Saharanpur) requires School Teachers for their School at Jaula Tehsil Budhana, Sardhana (40 and 17 Km from Meerut, respectively) and Behat Road Saharanpur. Furnished Hostel Accommodation along with food facility is available in a safe and secured school campus at Jaula and Sardhana and a teacher has to stay in teachers hostel situated within the School campus. The teachers are required for Pre- primary, Primary and Middle School sections of the School specially for English, Math, Science, Social Studies and All Subjects of Primary Classes. The candidate should have completed Class-XII / Graduation. Any additional qualification like B.Ed / BTC / D.El.Ed etc shall get further weightage. Both Freshers and experienced candidates are welcome. An ideal candidate should carry communication skills in English & preferably in Urdu and should be hardworking & passionate towards development of children. Those who are keen for their professional & personal growth & development and are equally committed towards development of the upcoming generation are being called to apply. Female candidates from different walks of life are welcome. E-mail: hr@sirsyedschool.in Website: sirsyedschool.in
Posted 2 months ago
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