131 Jobs in Aizawl - Page 2

Lead the development and execution of the detailed project plan , aligning with RFP timelines and milestones. Manage the route survey , geo-tagging of assets and submission of design documents. Ensure timely procurement, delivery and installation of materials as per BoM and approved design. Coordinate implementation of OPGW/ADSS fibre infrastructure and connectivity to HQs/substations. Team & Stakeholder Management: Lead a multidisciplinary team including design engineers, field technicians and subcontractors. Serve as the primary point of contact with ZENICS, P&E department, Railtel and other stakeholders. Ensure coordination with the OEM, Distributor, Sub-vendors and enforce contractual obligations. Ensure adherence to ZENICS Service Level Agreements (SLAs) , quality standards and safety protocols. Manage documentation related to survey reports, as-built drawings, test reports and acceptance criteria. Facilitate acceptance testing (AT/UAT) and support handover to the designated authority. Oversee the Remote Fibre Monitoring System (RFMS) deployment and network health monitoring. Track project KPIs, risks and mitigation plans; report weekly/monthly progress to internal and external stakeholders. Prepare audit/compliance reports as required by ZENICS. Manage the 3-year post-deployment O&M phase , ensuring 24x7 uptime and prompt fault rectification (MTTR compliance). Supervise manpower deployment across sites for operational support and preventive maintenance. Key Requirements: Bachelors Degree in Engineering (Electronics, Telecommunications, Electrical, or related field) PMP/PRINCE2 certification preferred. Minimum 8 10 years of experience in telecom/optical fibre infrastructure projects. At least 2 large-scale OFC/OPGW-based implementations completed as a Project Manager. Experience working with Government ICT/e-governance projects is desirable. Skills: Strong understanding of OFC deployment , ADSS, OPGW, splicing, RFMS, EMS/NMS tools. Proficiency in MS Project or similar project management tools. Excellent communication, leadership and stakeholder management skills. Ability to handle field operations in hilly, remote and geographically challenging terrain. Other Requirements: Willingness to travel extensively within Mizoram. Knowledge of local conditions and terrain will be an added advantage. Proven track record in handling government and public-sector IT infrastructure rollouts. Notice Period : Immediate Joining Candidates or Less than 30 days of notice

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role The Area Sales Manager - Micro Finance is responsible for driving business and collections thru RM s and FE s. The role contributes towards building up a quality portfolio within an area which will contribute to overall bank s MFI book Key Responsibilities Conduct of SAHYOG Application and Process Rectify Finacle issues related to dedupe and account opening Drive Inedge application and its usages and spread Aawaz de awareness in CGT and GRT process Plan branch level training for FE and RM Ensure achievement of annual budget and maintain portfolio quality Ensure adherence of laid down process and practices Ensure manpower productivity of Field Executives and Relationship Managers Ensure audit and compliance adherence Qualifications Graduate / Post Graduate / MBA Experience of 3+ Years and Microfinance Industry Role Proficiencies Knowledge of Core Microfinance Functions and Products. Knowledge of risks involved in dealing FX and derivatives with banks and Financial Institutions Knowledge of relevant IT systems including Finacle, HRMS, INedge etc Good communication (both verbal & written) skills Leadership and Inter-personal skills Ability to work effectively across functions and demonstrated ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to prioritize and make decisions in a fast-paced environment Ability to work as a part of team and contribute towards team goals Ability to manage multiple tasks/projects and deadlines simultaneously #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Liability Sales The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13.

Immediate joiners Required Min 2 - 3 yrs exp Required Health insurance Candiadtes Prefered From Agency Channel Field Work Age - 40 Any Graduation Intersted Candidtaes Contact - 09582248523

We are seeking an experienced and proactive Project Manager to lead the end-to-end implementation and operations of the Mizo Fibre Grid Network (MFGN) in Mizoram. The role involves overseeing planning, design, procurement, installation, testing, commissioning and maintenance of an Optical Fibre Cable (OFC) backbone using OPGW and ADSS technologies across 79 Points of Presence (PoPs) spanning 11 districts and 28 blocks. Key Responsibilities: Project Planning & Execution: Lead the development and execution of the detailed project plan , aligning with RFP timelines and milestones. Manage the route survey , geo-tagging of assets and submission of design documents. Ensure timely procurement, delivery and installation of materials as per BoM and approved design. Coordinate implementation of OPGW/ADSS fibre infrastructure and connectivity to HQs/substations. Team & Stakeholder Management: Lead a multidisciplinary team including design engineers, field technicians and subcontractors. Serve as the primary point of contact with ZENICS, P&E department, Railtel and other stakeholders. Ensure coordination with the OEM, Distributor, Sub-vendors and enforce contractual obligations. Compliance & Documentation: Ensure adherence to ZENICS Service Level Agreements (SLAs) , quality standards and safety protocols. Manage documentation related to survey reports, as-built drawings, test reports and acceptance criteria. Facilitate acceptance testing (AT/UAT) and support handover to the designated authority. Monitoring & Reporting: Oversee the Remote Fibre Monitoring System (RFMS) deployment and network health monitoring. Track project KPIs, risks and mitigation plans; report weekly/monthly progress to internal and external stakeholders. Prepare audit/compliance reports as required by ZENICS. Operations & Maintenance: Manage the 3-year post-deployment O&M phase , ensuring 24x7 uptime and prompt fault rectification (MTTR compliance). Supervise manpower deployment across sites for operational support and preventive maintenance. Key Requirements: Education: Bachelor's Degree in Engineering (Electronics, Telecommunications, Electrical, or related field) PMP/PRINCE2 certification preferred. Experience: Minimum 8 to 10 years of experience in telecom/optical fibre infrastructure projects. At least 2 large-scale OFC/OPGW-based implementations completed as a Project Manager. Experience working with Government ICT/e-governance projects is desirable. Skills: Strong understanding of OFC deployment , ADSS, OPGW, splicing, RFMS, EMS/NMS tools. Proficiency in MS Project or similar project management tools. Excellent communication, leadership and stakeholder management skills. Ability to handle field operations in hilly, remote and geographically challenging terrain. Other Requirements: Willingness to travel extensively within Mizoram. Knowledge of local conditions and terrain will be an added advantage. Proven track record in handling government and public-sector IT infrastructure rollout.

We re not hiring for a specific position, but we look for individuals who align with our culture and values, that means, people who : Are self-driven and eager to grow Have a can-do attitude Are adaptable, open to learning and willing to come out of their comfort zone Show humility and integrity Unsure of the right roleNo problem. Apply and we ll help you discover your fit role. You re responsible, driven and eager to grow, and Chillibreeze feels like the right place for you, BUT youre not quite sure which role fits you best We hear you!! Before you move forward, take a moment to explore our current opening - Career Page Chillibreeze believe in hiring individuals with potential and character, instead of just filling positions. That is why we created this Discover Your Role Application , where you can apply even if you are not sure of the right job position for you, and our recruiting team will do their best to understand you and match you with a role that aligns with your talents. This application journey is your gateway to a wide range of opportunities, from graphic design to recruiting, marketing strategist, business finance, AI adoption, Admin, Operations and more.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

They are responsible for overseeing all aspects of a building construction project from initiation to completion, ensuring it's delivered on time, within budget, and to the required quality standards. Required Candidate profile The candidate must have experience in Government Building Construction projects

They are responsible for overseeing the day-to-day operations of a construction site, ensuring projects are completed safely, efficiently, and according to specifications. Required Candidate profile The candidate must have experience in government building construction projects.

They have to to manage and oversees daily engineering work on a construction site, ensuring adherence to project plans, safety regulations, and quality standards. Required Candidate profile The candidate should have experience in Government building construction projects.

1.Carrying out effective field work to achieve and surpass the assigned budget by generation of prescriptions through medical professionals (HCPs). 2.Carrying out the effective RCPA and entering the correct information in the system and prepare / set objective (Pre Call Planning) for every Doctor call. 3.Demonstrate and promote products to HCPs (doctors and pharmacists) as per the guidelines provided by the division to generate maximum prescriptions. 4.Ensure regular customer conversion, no prescriber loss by following the division strategy by building effective relationship. 5.Ensure the sufficient availability of the products at the pharmacists to honor the Doctor prescription and do the required number of POBs as per the division norms. 6.Create / update the effective Doctor / Chemist list as per the division guidelines. 7.Ensure the success of new launches by implementing the strategies suggested by the division. 8.Managing distribution channel members Key Requirement for the Position : Basic Scientific Knowledge Good communication skills Willingness to travel as well as relocate anywhere in India Candidate should mandatorily possess a two-wheeler and License

We are hiring for the position of Account Manager (B2B/ Corporate Sales / Field sales) Location - Aizwal Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Any Graduate with min 1 yr of exp in B2B (Field) sales.

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be per formed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Cash & Inventory Ensuring availability of required merchandise and services Conducting stock takes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Maintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

We are seeking a highly motivated Recruiter to join our Retail TA team. In this role, you will be responsible for leading the recruitment process for a variety of roles. You will work closely with hiring managers to understand their hiring needs and develop recruitment strategies to attract and hire top talent. Key Responsibilities: Source & screen relevant profiles through multiple channels including Employee Referrals, Social Networking Sites, Alumni Base, Head Hunting, Passive Sourcing and ensure a healthy source mix is maintained To manage the end to end recruiting process for our retail business To ensure 95% manning capacity at all times Build great partnership with business in terms of understanding the needs and delivering as per agreed SLAs Developing & managing respective competition portfolio by rigorous sourcing Conduct interviews and assess candidate qualifications and fit for the role and the company culture Coordinate with hiring managers and candidates to schedule interviews and follow-up communication Manage end to end recruitment process, including negotiating job offers and driving closures Minimum Qualifications: Bachelor's degree in Human Resources or related field Minimum of 3+ years of experience in recruiting for a variety of positions and levels Strong understanding of recruitment best practices and trends Good communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to work independently and as part of a team

Key Responsibilities Customer Services Meet & Greet the customers Assisting customers throughout the shopping journey Sharing product features & benefit with the customers Explaining services , building trust & loyalty Resolving Customers queries pre & post Sale Ensure product delivery to the customer on time Receive feedback from the customer on services & product Inventory Management Daily quick count of all the PIDs available in the store Receive bulk shipment , physical count & mark receive in the system on daily basis Daily replenishment to fill the display gap Check the bad inventory /damage product & keep it on designated place Ensure daily handover & receiving product from VRX through HOP app Highlight inventory mismatch /discrepancy to the Store Manager Operational Process Following the VM guidelines Maintain cleanliness & hygiene in the store Update all the SOPs file on daily basis Reconcile daily cash & card sale

Please find the details for your reference. => Minimum qualification: Graduates => Must be from the hardcore store oriented Retail store background => Minimum 2-5 years of experience as Store Manager or Assistant Store Manager in a Retail store. => Should have knowledge about KPI, SOP, ABV, UPT, Shrinkage, NPS & Team Attrition. => Must know the hardcore retail details like Store size, Daily footfall, Conversion, NOB, UPT, IPCM etc. => Smart, energetic & dynamic with good communication skills. => Must be ready to go to Leskart Academy_Gurgaon for 18 days of official training. => Must be available to join immediately (Expected by 23rd of November, 2024)

About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has Product recommendation With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions Achieving sales targets & SOP adherence Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage Store upkeep & maintenance He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear articulation and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Preferred candidate profile Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Experience at least 2 years. contact -7248080605

Roles & Responsibilities Conducting Eye Examinations Perform comprehensive eye tests to assess vision, detect eye conditions, and prescribe corrective lenses or treatments. Diagnosing & Managing Eye Conditions Identify common eye issues (e.g., myopia, glaucoma, cataracts) and provide appropriate referrals or treatment plans. Prescription & Vision Correction Issue accurate prescriptions for glasses or contact lenses and ensure patients understand their vision care needs. Customer Education & Counseling Educate customers on eye health, proper lens usage, and preventive eye care measures. Collaboration with Sales & Dispensing Team Work closely with dispensing opticians and sales associates to ensure customers receive the right products and services based on their prescription and lifestyle needs.

We're looking for energetic and customer-focused Sales Executives to visit customers' homes, conduct eye tests, and sell Lenskart spectacles. As a Sales Executive, you'll: Visit customers' homes based on scheduled appointments Conduct eye tests using specialized equipment Sell Lenskart spectacles and provide exceptional customer service Carry a 20-25 kg bag with eye check equipment and eyewears Meet sales targets and earn attractive commissions Training: 30-days comprehensive training in Kanpur on eye checkups and sales techniques Candidates must be willing to stay/travel to the training location for 30 days Support and product training Requirements: Graduate or Diploma holder Fresher/Experienced Excellent communication and interpersonal skills Ability to lift and carry equipment (20-25 kg) Willingness to travel and work flexible hours Must possess a valid driving license Must own a bike (two-wheeler)

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms. Responsibilities Store Visit Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores In Store Duty Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc. Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc. To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example Manpower To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals Training For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals Audit Periodically audit their eye test and dispensing performance Team Leader Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team Revenue Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns Team Work Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate Documentation Maintain documentation and Report daily to PS regional manager on store visit summary Working Hours Same as store shift and as per business needs. Must work on weekends and public holidays to support store business Personal attributes & competencies Minimum qualification - Diploma in Optometry with minimum 3 years of retail experience and a good track record Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements Must be ready to travel anywhere in India as per Business requirements Passionate about Sales, Retail, Customer service and Training Good understanding of market and product analysis Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude Energy, influence, 10 x think entrepreneur mind-set etc

We have immediate requirement for the position of Area Operations Manager in Hyderabad/Vijayawada/Trivandrum Locations. Role: Area Operations Manager Direct Reportees: Store Managers Interactions: Internal and External Stakeholders. Location: Hyderabad/Vijayawada/Trivandrum. Ctc: 15 LPA. Description: You, as an Area Manager, play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build vision & business strategies to achieve sales, customer experience, and other organisational goals by investing in people through regular coaching. We are looking for enthusiastic & pragmatic leaders with strong inclination towards customer centricity, sales, digital mind-set, and people leadership. On a typical day, you would be spending your time at the stores in your area, helping the team deliver on the strategy, coaching them and helping remove road-blocks. Key Responsibilities: Sales Leadership: - Developing & driving sales strategy for your area & team with focus on revenue goals. - Driving the rigor to deliver world-class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractors - Drive high performance culture in your area across the metrics mentioned above - Assessing business and performance trends regularly & build improvement opportunities. - Serve as critical strategy planning link between Corporate and the field organization. - Translate corporate goals including financial returns, sales growth and market share, into Business plans. - Assess field capability and establish performance priorities at group level. People leadership: - Partnership with Store Managers & HR team to make sure stores are adequately staffed. - Leading leaders, coaching and developing future talent - Assess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communication - Formal & Informal performance management for store managers they are responsible for - Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. - Retain talent -> Reduce attrition Organizational leadership: - Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area level - Managing the top and bottom line effectively of the assigned territory and stores - Responsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition. - Build creative & cost effective methods to ensure productivity while managing high standards of retail operations. Interested candidates can share your updated profile to csanthosh.kumar@dealskart.in. You can also refer any of your friends who will be interested for the above mentioned position. Regards, Santhosh Email: csanthosh.kumar@dealskart.in