Job Title

Company Description

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. We serve over 300 clients globally, including e-commerce disruptors, fintech innovators, and technology pioneers, providing on-, off-, and nearshoring services. With over 33,000 employees spread across 90 contact centers and work-at-home networks in 28 countries, we excel in customer care, sales, content moderation, and back-office services. We drive brands forward by increasing customer satisfaction and reducing operating costs.

Role Description

This is a full-time on-site role for a Job Title at Transcom, located in Delhi, India. The candidate will be responsible for overseeing daily operations, managing and guiding team members, and ensuring that performance and service delivery meet our clients' expectations. The role also involves collaborating with various departments to enhance customer experience, monitoring metrics, and implementing improvement initiatives.

Qualifications

• Team management and leadership skills
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Experience with performance metrics and improvement strategies
• Proficiency in relevant software and technology
• Prior experience in the customer service industry is a plus
• Bachelor's degree in Business Administration, Management, or related field