Job opportunity For a global investment Bank

Role & responsibilities

Impact on the Business

Process transactions and produce deliverables that ensure the realisation of pre-determined delivery timeline:

• Perform the Investment Operations activities effectively and efficiently with support provided to all MSS offices
• Assist with line manager to maximise system usage and when gaps are identified, drive procedural and system changes
• Able to work under pressure and within set time frames
• Accountable for own day-to-day performance and meeting tight deadlines.
• Perform securities processing functions in a timely and accurate manner
• Perform trade matching, coordinate booking and exception checking
• Identify and resolve trade discrepancies with brokers/clients
• Engage with brokers and custodians to resolve issues around unmatched, failing or failed trades
• Assist with line manager in reducing the number of trades that require amendment by our client traders or rejection to the Brokers
• Delivery transformation activities to SSOs

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• Perform securities processing functions accurately within agreed timescales & in accordance with procedures & controls
• Prioritise competing demands & deadlines effectively making full use of all available resources
• Document business requirements & procedures
• Assist with line manager to ensure seamless new clients take on
• Ensure all securities settlement instructions are matched by the custodian with the broker and support amendments to cancellations and rebooking trades
• To monitor the settlement status through receiving the Pre and Post settlement report from custodians; perform investigation whenever necessary
• Adhere to compliance standards and Group Policies/Procedures and apply Anti-Money laundering and KYC criteria to work processes
• Ensure prompt resolution of all reconciliation items, providing clear, concise & relevant documentation to support outstanding items.
• Ensure prompt investigation and resolution of unmatched trades and pending mismatches
• Ensure timely & accurate processing of collateral margin calls
• Escalation of disputes in line with client SLA
• Ensure successful delivery of Transformation projects

Customers / Stakeholders

• Provide expert advice, guidance, query handling to meet client needs and expectations
• Maintain effective inter-departmental and external communication
• Maintain on-going good working relationship with clients, prime brokers and clearing brokers
• Communicate actions to the relevant parties (e.g. Client Dealer Support, Vendors, Brokers and Custodians etc.)
• Communicate with SSO management and staff

• Ensure the realization of client service agreement.
• Maintain zero rate of complaint and error
• Appropriate use of communication channels and oral & written communication is clear, concise & relevant
• Make good judgement calls on the appropriateness of action to resolve servicing problems & complaints
• Provide feedback to line manager on broker and custodian performance
• Provide feedback to SSOs in respect of Transformation Activities

Leadership & Teamwork

• Establish good internal working relationship and identify individual training needs
• Take ownership of tasks/issues and ensure these are all followed through to completion.
• Provide cover for other team members in their absence, be available as first level of escalation and support for queries from internal departments and external contacts

• Prioritize and set own work deadlines
• Conduct training to new joiners coupled with on the job coaching and assess individuals training priorities
• Co-operate to deliver an effective and efficient task allocation within the team
• Escalate any issues to line manager

Operational Effectiveness & Control

Run the operation in adherence to internal procedures, key controls and risk prevention measures

• Ensure that the current procedures and checklists comply with the requirements of Audit, FIM, external regulators and Operations Risk and Control.
• Adhere to predefined procedures and compliance requirements in daily operation
• Re-assess continually the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructures and the impact of new technology

• Avoid business risks arising from errors/omissions when placing trades
• Timely reporting/escalation of risks/issues to relevant parties with appropriate remedial action
• No dispensations of FIM/compliance requirements

Preferred candidate profile