Operations Manager - Bangalore(risk & data analytics/collateral Mgmt)

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Principal Responsibilities

• Develop deep understanding of business and product areas to build knowledge base.
• Manage requests and projects ensuring timely completion within agreed SLAs.
• Drive collaboration between onshore and offshore teams as a single virtual team.
• Create and maintain robust MIS for performance monitoring and reporting.
• Lead and motivate diverse teams; identify training needs and coach for development.
• Ensure compliance with org's group strategy and operational guidelines.
• Build strong stakeholder relationships and manage client onboarding efficiently.
• Deliver superior service and meet highest service standards.
• Ensure accuracy and completeness of Markets Middle Office data submissions.
• Review and validate data for downstream processes (e.g., Collateral Management).
• Understand product lifecycle, risks, and apply control principles effectively.
• Undertake mandatory risk and regulatory training.

Key Performance Indicators

• Completeness, Productivity & Quality Assurance
• Timeliness and Proactive Delivery
• Change Management and MI Reporting

Leadership & Teamwork

• Drive excellence in customer service and continuous process improvement.
• Communicate clearly with internal and external stakeholders.
• Support peers and embed change positively.

Business Impact

• Ensure accurate execution to avoid financial loss, regulatory impact, reputational damage, audit findings, or operational risk.

Major Challenges

• Risk Management & Mitigation
• Capacity Planning
• Stakeholder Management
• Change & Transformation

Qualifications

• Graduate/Post Graduate (Law degree preferred)

Experience

• 6 to 8 years in operations management
• Experience handling projects and managing skilled teams in high-pressure environments

Skills

• Strong prioritization, planning, and organizational skills
• Knowledge of audit controls, compliance, and operational risk
• Ability to lead diverse teams and maintain motivation in dynamic environments
• Familiarity with internal controls and compliance policies

Regards,

Gopala BR

Recruitment Lead