Jira & Confluence

Job Description

Lead technical/3 rd line support on all, including complex security issues and projects (implementation) – liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of existing products and new product implementation that come under the responsibility of the security team. Position is based in the XXX 24x7. Responsibilities · Work on complex / escalated incidents, problems and changes within the Operational environment. · Manage, lead and prioritise a team of Security Analysts working in operational environment, provide level 3 operational support and own achieving SLAs for agreed service metrics. · Provide leadership and training to technical support staff including mentoring of 2 nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation. · Carry out Security Solutions Technical Consultancy and implementation in support of customer project work. · Form an integral part of a 24 hour support rota to provide 24x7 support to the designated customer. · Produce scripts and supporting documentation to allow the 2 nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects. · Attend meetings on behalf of the team and line manager. · Projects, issues, and epics for organizing work. · Custom workflows, fields, and permissions. · Integration with Confluence, Bitbucket, and CI/CD tools. · Used by IT, development, and support teams. Qualifications 10+ years of experience with " Management of Jira and Confluence Data Centre instance (Production and QA) Experience in Upgrades, Solution designing and implementation of various security products. Show more Show less