Jira Administrator

Job Requirements:

• Own the end-to-end administration of Jira Software and Confluence, including configuration, optimisation, plugin management, and maintenance.
• Design and maintain custom Jira workflows, issue types, screen schemes, permission and notification schemes tailored to cross-functional teams.
• Develop and maintain automation rules and triggers to improve productivity and reduce manual efforts using Jira Automation and webhooks.
• Implement and manage custom dashboards and advanced reports for sprint, quality, and delivery tracking.
• Integrate Jira with other tools and platforms (Slack, Confluence, Outlook, etc.) for seamless project and communication workflows.
• Support the Quality Management function using Jira including tracking of nonconformances, root cause analysis, and CAPA documentation.
• Guide internal teams in Agile adoption using Scrum and Kanban boards, along with backlog hygiene and sprint discipline.
• Support new project onboarding, including creating templates, project configuration, and access setup.
• Perform periodic audits of Jira projects to ensure data integrity, configuration compliance, and proper usage.
• Maintain Jira user access control, project permissions, and security schemes, ensuring least privilege access and policy enforcement.
• Monitor and improve Jira and Confluence security configurations, including plugin control, data privacy, and user role management.
• Ensure data security and compliance by managing sensitive project data visibility, backup schedules, and retention policies.
• Track and resolve incidents, bugs, and enhancement requests related to Jira and Confluence.
• Collaborate with developers, testers, and managers to evolve Jira usage as per business needs.
• Willing to support manual.