JIRA ADMIN

Job Description

ECMS# * 530118 Number of openings 1 Job Title* JIRA ADMIN Work Location (with ZIP code for US) Any India DC office Vendor Rate* 16000 INR per day Contract duration (in months)* 6 months Job Description Job Description: Administer and maintain Atlassian environments (Jira Software, Confluence, Jira Service Management), including user permissions, workflows, automation rules, schemes, and plug-ins Partner with business stakeholders to gather requirements, build scalable solutions, and implement process improvements across teams like IT, HR, and Finance Lead platform upgrades, performance tuning, and routine maintenance, ensuring high availability and adherence to security and compliance standards Support integrations between Atlassian tools and external platforms (e.g., Slack, Workvivo, GitHub, Okta) Develop and maintain technical documentation and training materials for end-users and administrators Triage and resolve incidents, bugs, and service requests, acting as the primary subject matter expert for Atlassian issues Implement governance standards, enforce best practices, and help drive adoption of consistent workflows and usage patterns Contribute to long-term strategy for platform maturity, automation, and enhanced reporting/analytics Required Skills 5+ years of hands-on experience administering Atlassian tools (Jira Software, Confluence, Jira Service Management) in an enterprise environment Strong knowledge of Jira administration custom workflows, fields, permission schemes, automation, and project configurations Experience with scripting and automation (e.g., Groovy, ScriptRunner, Automation for Jira, REST APIs) Familiarity with ITSM/ITIL practices and Service Desk operations Solid communication skills and ability to translate business requirements into technical solutions Preferred Skills Atlassian certification (e.g., ACP-100, ACP-400) Experience with cloud and data center deployments, and Cloud migrations Experience with add-ons and applications like X-Ray, Script runner, Tempo, and EazyBi Familiarity with CI/CD, DevOps, and SDLC tools Understanding of Agile and Scrum methodologies Exposure to AI implementations Experience 5+ years