Jewellery CRM Manager

In this role at Ivara Spark, as a Jewellery CRM Manager based in Surat, your primary responsibility will be to develop and manage customer relationships, oversee sales processes, segment markets, and manage projects aimed at enhancing customer experiences. Your day-to-day tasks will involve analyzing customer data to create retention and satisfaction strategies, as well as collaborating with sales and marketing teams. Key Responsibilities: - Develop and manage customer relationships - Oversee sales processes and segment markets - Manage projects to enhance customer experiences - Analyze customer data to develop retention and satisfaction strategies - Coordinate with sales and marketing teams Qualifications: - Possess analytical skills to evaluate customer data and develop strategies - Demonstrate excellent communication and sales skills - Have experience in market segmentation and project management - Exhibit strong interpersonal skills and a customer-centric attitude - Ability to work efficiently in a fast-paced, on-site environment - Hold a Bachelor's degree in Business, Marketing, or a related field - Experience in the jewelry industry is considered a plus,