Jenkins

Responsibilities/Tasks:

• Provide support for investigation & resolution of complex and major/critical Incidents
• Perform Problem Management duties, including troubleshooting, root cause analysis, known error establishment, and resolution determination
• Conduct advanced troubleshooting of environment/database/application issues and batch job failures, escalating to and liaising with the Development team
• Review and identify gaps with support documentation and update accordingly
• Review Health Checks & Monitoring, ensuring they are fit for purpose, automate to the extent possible
• Identify issues that are due to application or data issues, highlight and escalate accordingly
• Implementing Continuous Integration, Delivery, and Deployment
• Following Infrastructure as Code principles
• Automating builds and deployments using TeamCity, udeploy and others
• Sharing your knowledge with other team members to cross pollinate skills
• Participating in DevOps stand ups
• Implement automation, effective monitoring, and infrastructure-as-code
• Deploy and maintain CI/CD pipelines across multiple environments
• Support and work alongside a cross-functional engineering team on the latest technologies
• Evangelizing of the latest DevOps practices
• Participating in DevOps transformation projects
• Iterate on best practices to increase the quality & velocity of deployments
• Sustain and improve the process of knowledge sharing throughout the engineering team
• Have on call responsibilities in rotation
• Provide continuous service improvement

Experience/Exposure:

• 6+ years of large IT organisation experience working in a support environment (production), supporting mission critical complex transactional systems utilizing a large number of technologies
• Previous experience providing application/environment support
• Extensive experience with assessing problems without having to follow documented instructions / rely on SMEs, break them down into constituent parts and direct the required remediation actions.
• Complex Control-M batch operations, monitoring, issue investigation and resolution
• Unix OS and scripting experience
• Ansible/YAML scripting experience
• Udeploy, team city, WebLogic, Maven, Git, Artifactory, Jira, Jenkins
• Monitoring via Geneos
• Oracle database
• SQL / PL/SQL
• Java
• Experience of working with offshore and outsourced teams
• Proven project management delivery
• Using agile methodologies and practices

Personal Characteristics:

• Proven delivery track record. Results orientated.
• Creativity and innovation challenge the status quo and be a visionary. Leverage internal ‘know how’.
• Communication – Fluent English (written/verbal) with the ability to communicate clearly and effectively across the Bank
• Show desire and courage for leading innovation within their local organisation, delivering through influence flexible and agile thinking – comfortable with changing direction to meet dynamic business requirements.
• Collaborative – work as part of the broader team, both within the organisation and externally with suppliers / partners.
• Integrity & sound judgement – make decisions appropriately, having considered available courses of action. Include the human impact, long and short term consequences, costs and efficiencies in the decision making processes.
• Flexible and agile thinking – comfortable with changing direction to meet dynamic business requirements
• Resilience – capable of working alone or as part of a team in order to influence stakeholders across organisational boundaries.
• Tenacity – ability to drive ideas through, often against resistance.
• Ability to manage the expectations of stakeholders
• Passion about sharing knowledge and best practice
• Ability to work in virtual teams and in matrix organizations
• Strong analysis, interpretation & problem solving skills
• Ability to work well under pressure, and deal with demanding stakeholders
• Negotiation & Conflict Resolution – ability to manage competing agendas and business priorities at all levels of the organization, creating successful win–win situations.

Education/Certification:

• Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
• Relevant Technical Certifications