Java L2 Support

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.

Key Responsibilities:

*L2 Support (Core Services):*

* Provide Level 2 support for core services during rotating 24x5 shifts.

* ⁠Handle support requests independently; escalate to onshore L3 team only when necessary.

* ⁠Track and document all issues, including resolution steps and follow-ups.

* ⁠Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

* ⁠Handoff unresolved issues to the next shift at end of day.

Development:

* Collaborate with onshore developers for development-related tasks.

* ⁠Participate in scrum meetings and project discussions during US overlap hours.

* ⁠Take ownership of assigned development tasks and ensure seamless cross-shift communication.

Maintenance:

* Execute LCM (Lifecycle Management) and maintenance tasks as required.

* ⁠Coordinate and communicate effectively with onshore points of contact.

Business Knowledge:

* Develop familiarity with Schneider’s business model, terminology, and acronyms.

* ⁠Join business discussions during overlap with US first shift when appropriate.

Key Skills:

*Primary Technical Skills:*

* Java, Spring Boot

* ⁠Relational Databases (e.g., MySQL, PostgreSQL)

* ⁠GitHub (version control and collaboration)

Secondary/Preferred Skills:

* Python, JavaScript

* ⁠Kafka, MongoDB

* ⁠Snowflake (optional)

Soft Skills:

* Strong verbal and written communication

* ⁠Self-starter with the ability to work independently

* ⁠Proactive issue resolution and collaborative approach

* ⁠Organized with attention to detail

Shift Requirements:

* Must be willing to work in a rotating 24x5 support schedule

* ⁠Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams