Java Application Support

Application Support Analyst

PRINCIPLE PURPOSE OF JOB:

Application Support Analyst will be responsible for providing operational support for enterprise applications and databases. This role oversees the daily requirements for support of the Database tools leveraged by Business Operations teams to provide support for critical production processes working with engineering and operations teams to identify and fulfill support requirements.

Primary job responsibilities will be to troubleshoot application issues with database scripting and coding in Java, Optimization SQL queries, provide instruction to users of the applications to resolve known issues.

ESSENTIAL JOB RESPONSIBILITIES:

Primary Responsibilities

• Handling Production Support Requests using Microsoft SQL, JAVA, JavaScript, jQuery.
• Monitoring the SQL servers using internal tools.
• Handling the break fixes and incident management for applications based on JAVA, JavaScript, jQuery, etc.
• Communicating with Auditors from onshore and offshore.
• Finding Root cause for the incidents (Problem Management).
• Enhancements in the application code using JAVA and SQL
• MS SQL Query optimization

Other Related Responsibilities

• Maintains production support documentation library ensuring documents are current, accurate, and available to appropriate groups
• Follows and supports IT business processes including change management, configuration management, disaster recovery and business continuity
• Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fallback exercises
• Provides advanced support and direction for the integration of 3rd party systems or applications required to support the business
• Implement processes and procedures using the ITIL framework
• Works towards continual improvements of process and procedures with a goal of operational excellence.
• Other duties as assigned include active participation in Projects related to both the IT department and the company as a whole

REQUIREMENTS:

• 3 to 6 years of relevant experience in an information technology environment, application maintenance & support, exposure on production support.
• Proficiency in

  SQL Server, SQL Functions & Jobs

  and Windows technologies.
• Experience with

  Java

  is strongly recommended.
• Experience on

  JavaScript

  and jQuery.
• Database Experience with

  MSSQL

  experience.
• Experience in

  SQL Profiler and Query Optimization

  is recommended.
• Experience in

  Hadoop

  will be added advantage.
• Experience in supporting the ITIL framework.
• Demonstrable excellent troubleshooting and Communication, interpersonal skills.
• Ability to work and support off hours.
• Works with a sense of urgency.
• Team player with strong desire to assist and share knowledge.
• Proficient with Microsoft Office Suite (Word, Excel, Power Point).
• Ability to work well independently and in a team environment.
• Ability to handle multiple tasks, prioritize and meet deadlines.
• Strong desire to learn new technologies.
• Excellent written and verbal communication skills.
• Exhibits behaviors consistent with Cotiviti Values.

MINIMUM QUALIFICATIONS:

• 4-year degree or equivalent experience in Information Technologies.
• 3 to 6 years working in a Production Environment.

JOB DEMANDS:

• On call availability must be willing to carry cell phone and check email during off hours
• You must be able to sit and use a computer keyboard for extended periods of time
• Flexible schedule to work evenings and weekends, as needed.