Japanese Translator

Job Title: Voice Customer Experience Japanese (N2)

Location:

Work Mode:

Shift:

CTC:

Job Summary

Japanese languageproficient (JLPT N2)

Key Responsibilities

• Handle

  voice-based customer support

  for Japanese-speaking clients
• Respond to customer inquiries, complaints, and service requests professionally
• Provide accurate information and solutions while adhering to SLA and quality standards
• Document customer interactions clearly in internal systems
• Coordinate with internal teams for issue resolution when required
• Maintain high standards of customer satisfaction and compliance

Required Skills & Qualifications

• Japanese Language Proficiency:

  JLPT

  N2 certified

  (mandatory)
• Strong verbal communication skills in

  Japanese and English

• Experience in

  voice customer support / BPO / contact center

  preferred
• Ability to work in a

  24/7 rotational shift environment

• Customer-focused mindset with good problem-solving skills
• Basic computer proficiency and familiarity with CRM tools

Preferred Experience

• 15 years of experience in international voice support
• Prior experience handling Japanese clients or processes

Compensation & Benefits

• CTC:

  ?8.5 LPA
• Night shift allowance (as applicable)
• Cab facility (as per company policy)
• Health insurance and statutory benefits

Notice Period

• Immediate to 30 days preferred