Japanese Bilingual - Tech Support

Job Description

Responsibilities – - Respond to Japanese team query through calls and emails. - Provide telephone and email based post-sales technical support to our Japanese Speaking customers - Work in Flexible Shift timing as per the need - Work on ad-hoc projects, initiatives and other duties as assigned - Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution - Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions - Use various devices to reproduce customer environments to troubleshoot issues further - Endeavor to respond to all customer requests in a timely manner while improving customer experience. - Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) - Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) - Knowledge of mobile computing platforms (Android, iOS, and Windows) - Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential - Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. - Hands-on of basic tools to check network performance. - Hands-on server experience in creating/modifying/deleting users. - Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. - Hand-on of collecting and reading wire-shark logs. Show more Show less