IVR Engineer

IDESLABS PRIVATE LIMITED

3 - 8 years

5 - 8 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

ivr speech recognition java linux shell scripting genesys python natural language processing neural networks machine learning javascript sales routing deep learning tensorflow telephony powershell aod voip bash avaya unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences
Partner with internal teams to define and implement solutions that improve support experiences
Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code.

Qualification:

3+ years IVR Speech Recognition experience
The ability to design callflows from requirements documentation and workshops
Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects CXP etc.
A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux
A working knowledge of telephony technologies including call routing, SMS, VOIP
State Machine Experience & Knowledge
Unix/shell scripting (Bash, Powershell or any other shell)
Application support experience

Nice to have

JavaScript, Java

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