IVR & Dialer

5 - 8 years

3 - 10 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

  • Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI.
  • Skill on IVR development and troubleshooting.
  • Knowledge on integration of dialer with other systems and voice bots etc.
  • Dialing strategy to setup outbound campaign and design outbound campaign strategy.
  • Should be able to create custom report on Dialer.
  • Should be able to interpret Dialer MIS.
  • Should be able to support large volume of support tickets and user base.
  • Knowledge on patch and compliance management.
  • Knowledge on Aspect/Alvaria dialer would be preferred.

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Indusind Bank logo
Indusind Bank

Banking and Financial Services

Mumbai

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