Desktop Support Manager (Global)

Technical Qualifications

• Extensive experience with Win 10/11 OS - Control panel, System settings, networking, device manager.
• Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools
• Microsoft Outlook - OST/PST, Email Profiles, Shared Folders, Archives, Add-on s and Webmail.
• Networking - IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic s.
• Active Directory Password resets and User properties.
• Working knowledge of Microsoft Teams audio/video conferencing systems
• Laptop backup using Carbonite

Education / Experience Requirements

• Bachelor s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience
• Minimum of 15 years with end user Laptop/Desktop delivery on a global scale
• End-to-end process thinker, with proven experience in business processes and workflow design
• Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation
• Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies
• Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools and related cloud based technology systems