Desktop Support Manager (Global) Black Box

15.0 - 20.0 years

3 - 6 Lacs

bengaluru, karnataka, india

On-site

Technical Qualifications Extensive experience with Win 10/11 OS - Control panel, System settings, networking, device manager. Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools Microsoft Outlook - OST/PST, Email Profiles, Shared Folders, Archives, Add-on s and Webmail. Networking - IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic s. Active Directory Password resets and User properties. Working knowledge of Microsoft Teams audio/video conferencing systems Laptop backup using Carbonite Education / Experience Requirements Bachelor s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience Minimum of 15 years with end user Laptop/Desktop delivery on a global scale End-to-end process thinker, with proven experience in business processes and workflow design Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools and related cloud based technology systems

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