IVR Caller Attender

Job Title:

Female IVR Call Attender & Outbound Caller

Location:

Kundli, Sector-53, Phase-3

Job Type:

Full-time (10:00AM to 7:00PM)

Job Description:

We are looking for a polite, confident, and customer-focused Female IVR Call Attender &

Outbound Caller to manage inbound IVR calls and make outbound calls on leads generated from

digital platforms for our resort. The candidate will play a key role in ensuring excellent customer

interaction, converting inquiries into bookings, and enhancing customer experience.

Key Responsibilities:

• Attend inbound calls received through the IVR system and handle customer queries

professionally.

• Make outbound calls to potential customers/leads generated via digital platforms (social

media, website, campaigns, etc.).

• Provide detailed information about resort facilities, services, offers, and packages.
• Maintain lead records, follow-up schedules, and update CRM/Excel sheets as required.
• Convert leads into confirmed bookings through effective communication and persuasion.
• Coordinate with the sales & reservations team to ensure seamless booking confirmations.
• Handle customer feedback and escalate issues to the concerned department if needed.
• Ensure high standards of communication and customer satisfaction.

Requirements:

Female candidate with good communication skills (Hindi & English, additional regional

languages will be an advantage).

• Minimum 1 years of experience in customer service / tele calling / IVR handling (hospitality

experience preferred).

• Pleasant voice, confident, and customer-friendly attitude.
• Basic knowledge of computers, MS Office, and CRM handling.
• Ability to work in a fast-paced environment with good follow-up and convincing skills.

Perks & Benefits:

• Salary 15k-20k with performance incentives.
• Growth opportunities within the hospitality industry.